Roaches, Rudeness, and Filth — I Deserve a Refund
I checked in around 11 PM after a long travel day and immediately had the worst hotel experience of my life. The front desk woman was beyond rude — no greeting, just threw her hand at me and said “ID?!” with attitude. I had done pre-check-in to make things smoother, and she only perked up once she realized it meant less work for her.
First key didn’t work. When I went back, she blamed me for “holding my phone and the key together,” which apparently deactivates it. (Spoiler: I didn’t.)
When I finally got into my room… it was INFESTED with flying roaches. I screamed and called the front desk. She answered just to say she was “off the clock” and someone would help me soon. I waited downstairs for over an hour — exhausted, needing rest for a wedding job the next morning — and no one helped me. Meanwhile, other guests were checked in without issue.
Turns out she never told anyone I needed help. When I finally spoke with a different employee, he handed me multiple room keys to check out new options — ALL of which were also disgusting. One had roaches under the sink eating old Cheez-Its. Another had a roach crawl up my leg. The last one didn’t have visible bugs but had dry vomit next to the nightstand, brown stains on the walls and sheets, and used towels with mascara still on them. It was horrific.
I barely slept 3 hours before my client’s wedding. I asked for a refund at checkout and was told I needed a manager override. Unsaf