Book Hyatt Hotels Miami accommodation from NZ$222

I paid $1,000 a night to stay there and was not permitted to enjoy most of the amenities - I was there during some POSSIBLE Conference. Not to mention the resort fees and taxes I had to pay on top of not being able to enjoy the resort. The experience was unacceptable!

While the lobby and bars make a stunning first impression, the guest rooms are a massive disappointment. The accommodations feel stuck in 2010, appearing dated and dingy rather than upscale. Housekeeping standards are severely lacking; our shower curtain was covered in mold and mildew, which is unacceptable. Furthermore, the balcony was in terrible condition and lacked quality seating. The service at the pool area was equally frustrating expecting one staff member to serve hundreds of guests is unrealistic. Consequently, our food was delivered to the wrong table, and we endured a two-hour wait for basic beach snacks. This property has potential, but the guest experience currently fails to meet even basic expectations.

The restaurant is a joke. It is always understaffed and food and service are average.

Good

This place was excellent, the location is perfectly centered next to Southpoint and Lincoln Avenue, along with Whole Foods right across the street. Everything was fantastic other than the 3 day fire alarm, that was miserable 3 out of the 10 days I stayed. I wish I was informed before.

This hotel was better than I imagined. The reception and amenities and Suite were so nice. I will definitely be back. I never expected such nice accommodations and especially a Suite for the price. This will be my go to hotel for Miami.