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Riviera Resort Palm Springs

4.0 star property

Photo gallery for Riviera Resort Palm Springs

Exterior
2 restaurants, breakfast, lunch, dinner served; American cuisine
1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds
Lobby sitting area
Indoor spa tub

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa pool
  • Air-conditioning

Explore the area

View map
1600 N Indian Canyon Drive, Palm Springs, CA, 92262
  • Place, Palm Springs Square Shopping Center
    ‪12 min walk‬
  • Place, Las Palmas
    ‪12 min walk‬
  • Place, Palm Springs Convention Center
    ‪5 min drive‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 1 King Bed

7.4 out of 10
Good
(17 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

7.0 out of 10
Good
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Premium Room, 1 King Bed

7.8 out of 10
Good
(20 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Premium Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(9 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Premium Room, Multiple Beds

7.0 out of 10
Good
(10 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 2 Queen Beds

8.4 out of 10
Very good
(24 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

9.6 out of 10
Exceptional
(7 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(14 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Agave)

Suite, 1 King Bed with Sofa bed (Agave)

Suite, 1 King Bed with Sofa bed (Agave)

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed (Chairman)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed (Chairman)

  • 162 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Indigo)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed with Sofa bed (Indigo)

  • 69 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Roll-in Shower (Indigo, Roll-In Shower)

Shower, hair dryer, towels, soap

Suite, 1 King Bed with Sofa bed, Roll-in Shower (Indigo, Roll-In Shower)

  • 69 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Lily)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed with Sofa bed (Lily)

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Palo Verde)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed with Sofa bed (Palo Verde)

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Sage)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed with Sofa bed (Sage)

  • 76 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed with Sofa bed (Yucca)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed with Sofa bed (Yucca)

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Roll-in Shower (Yucca, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed with Sofa bed, Roll-in Shower (Yucca, Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Palm Springs

In the heart of Palm Springs, Riviera Resort Palm Springs is within a 5-minute drive of San Jacinto Mountains and Palm Springs Convention Center. .This spa resort is 3.2 mi (5.2 km) from Palm Springs Air Museum and 5.3 mi (8.6 km) from Palm Springs Aerial Tramway.
View more Resorts in Palm SpringsOpens in a new window

What's nearby

  • Palm Springs Square Shopping Center - 12 min walk - 1.0 km
  • Las Palmas - 12 min walk - 1.0 km
  • Desert Regional Medical Center - 13 min walk - 1.2 km
  • Elvis Honeymoon Hideaway - 19 min walk - 1.6 km
  • Palm Springs Convention Center - 5 min drive - 3.0 km

Getting around

  • Palm Springs Station - 15 min drive
  • Palm Springs Intl. Airport (PSP) - 14 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Billy Reed's Restaurant Bakery & Bar - ‬5 min walk
  • ‪Rick's Desert Grill - ‬5 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Del Taco - ‬16 min walk

About this property

Riviera Resort Palm Springs

Riviera Resort Palm Springs offers 398 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Televisions come with pay movies.

Bathrooms include showers and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sante has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 398 air-conditioned rooms featuring refrigerators. Your pillowtop bed comes with Egyptian cotton sheets. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, 2 hot tubs, and a sauna. Additional amenities at this resort include concierge services, gift shops/newsstands, and wedding services.
Enjoy American cuisine at Palmettos Cafe, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this resort consist of a conference center and 22 meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Palmettos Cafe - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast and brunch. Guests can enjoy alfresco dining (weather permitting).
Circa 59 - Overlooking the pool, this restaurant specializes in American cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Starlight Lounge - This lobby lounge specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Paradise Pool & Bar - This poolside bar specializes in American cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Parking and transport

  • Uncovered valet parking on site (USD 25 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 30 for adults and USD 10 to 15 for children
  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Circa 59
  • Palmettos Cafe
  • Paradise Pool & Bar
  • Starlight Lounge

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's games
  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 22 meeting rooms
  • Business centre
  • Computer station
  • Conference centre
  • Coworking space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Thin carpet in room
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 1959
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 100 lbs per pet)
Pets cannot be left unattended
An off-leash area is available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per day
  • Resort fee: USD 41 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Pool access
  • Sporting facilities or equipment
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 30 for adults, and USD 10 to 15 for children
  • Uncovered valet parking fee: USD 25 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 11:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Riviera Noble House
Riviera Noble House Resort
Riviera Palm Springs Noble House
Riviera Palm Springs Noble House Resort
Riviera Palm Springs Tribute Portfolio Resort
Riviera Tribute Portfolio Resort
Riviera Palm Springs Tribute Portfolio
Riviera Tribute Portfolio
Riviera Palm Springs Tribute Portfolio Starwood Hotels Hotel
Riviera Tribute Portfolio Starwood Hotels Hotel
Riviera Palm Springs Tribute Portfolio Starwood Hotels
Riviera Tribute Portfolio Starwood Hotels
Riviera Resort Palm Springs
Riviera Hotel Palm Springs
Palm Springs Riveria Resort
Riviera Resort And Spa Palm Springs
The Riviera Palm Springs a Tribute Portfolio Resort
Riviera Resort Palm Springs
Riviera Hotel Palm Springs
Palm Springs Riveria Resort
Riviera Palm Springs Tribute Portfolio by Starwood Hotels
Riviera Palm Springs A Noble House Resort
Riviera Palm Springs
The Riviera Palm Springs
Riviera Resort Palm Springs Resort
Margaritaville Resort Palm Springs
Riviera Resort Palm Springs Palm Springs

Riviera Resort Palm Springs Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 209 out of 421 reviews
Rating 8 - Good. 69 out of 421 reviews
Rating 6 - Okay. 61 out of 421 reviews
Rating 4 - Poor. 32 out of 421 reviews
Rating 2 - Terrible. 50 out of 421 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

michael

Stayed 2 nights in Nov 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent!
Stayed 1 night in Nov 2025

6/10 Okay

Nabeena

Travelled with family
Liked: Cleanliness, property conditions & facilities
There was a lot of overhead noise. There was no hand soap in the bathroom and no trash can in the room. Breakfast and coffee were poor quality.
Stayed 3 nights in Nov 2025

4/10 Poor

Gloria, San Jose

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Nice looking lobby and grounds. However.,No towels, soaps, toilet paper, body soap or shampoo. Slippers for 1 person only. Heater in room not working. Noisey room facing busy hwy road. Service dog not allowed in restaurant. Wanted a better located room, offered a downgrade at my expensive but after going to front desk, it wasn’t honored. 😆 Aloof and sarcastic guest service rep “David”.
Stayed 1 night in Nov 2025

10/10 Excellent

Bassam

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Nov 2025

6/10 Okay

Roxann

Stayed 2 nights in Nov 2025

10/10 Excellent

Irene

Stayed 4 nights in Nov 2025

10/10 Excellent

kenneth

The area
Stayed 1 night in Oct 2025

10/10 Excellent

Zhu

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We were welcomed here,all the staff we met are nice and friendly!
Stayed 2 nights in Nov 2025

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, love the big tub, and amazing spa!
Stayed 2 nights in Nov 2025

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience here at the Riviera resort Palm Springs! Great views and superb food! The staff are A-1! Loved it!!
Stayed 1 night in Nov 2025

4/10 Poor

Jenny

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The front desk person or manager, Amelia, was incredibly rude. I was exhausted with one sleeping child and another sleepy child checking in late. She took her time with the customer in front without regard for others in line. When she got to us, she immediately turned to the other staff person to tell him something. When I told her that we would appreciate streamlining the check in process, she sneered that she needed to train. Oddly, I didn’t see her training when she was checking in the people before and taking a long time. But she felt the need to slow our process to “train.” Subsequently, she was cold and clearly rude. Even when I went outside, I felt someone looking. I looked inside and saw her staring at me and my small child as we tried to figure out how to get our luggage and my sleeping child into the room. Definitely one of the most uncomfortable check in experiences I have had in a very long time, if ever. Amelia can possibly train in other areas, but should not train in hospitality. Treating favored customers with warmth but those that are going through a tough moment with clear rudeness and absolute thoughtlessness is not good hospitality overall. I know the employee market is tough these days and Amelia will likely remain in her position without performance guidance. I provided this feedback only upon request.
Stayed 1 night in Nov 2025

8/10 Good

Jani

Stayed 1 night in Aug 2025

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Great staff! From the lobby to the restaurant to the spa.
Stayed 1 night in Nov 2025

6/10 Okay

Michelle

Travelled with group
Firstly, all the staff were excellent everywhere we went. Really appreciated the friendliness of everyone. My disappointment lies with the following: - the carpeting throughout the hotel, including rooms, the spa and hallways is in poor condition and doesn't look clean. It was highly unappealing. - my room (1206) in particular had the following issues - the furniture was damaged from water, causing bubbling. It looked old and tired. the couch had a large stain on the cushion. the door to the bathroom was in poor shape, with damage and bubbling of the wood at the base. the shower head was gross with scaling build up, the toilet moved every time I sat down (and I'm a light person) and I did not feel that the bathtub and one of the sinks were cleaned properly. - additionally, the couch in my friends' room (1203) was so uncomfortable to sit on because you could feel the bars from the bed through it. these things made me feel that I was not getting good value for money considering the cost of the hotel.
Stayed 2 nights in Nov 2025

8/10 Good

Glenn

Liked: Cleanliness, amenities, property conditions & facilities
Yes but it’s a little dated with paint chipping & a new carpet is needed
Stayed 4 nights in Nov 2025

2/10 Terrible

Tatiyana

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I truly expected to enjoy my stay at this hotel, but it turned out to be one of the most disappointing experiences. The first room I was given had blood on the door and a broken bolt lock completely unacceptable and unsafe. I immediately contacted the front desk, sent them photos, and told them I didn’t feel comfortable staying in that room. After a long drive, the last thing anyone wants to do is unload all their belongings only to pack them back up again because the room is unsafe. They moved me to another room, but the problems continued. The 2nd room was dirty, had a dead spider on the wall, another non-functioning lock, and even a wasp the size of my hand flying around. The walls were stained, and there was only one set of towels. I called guest services around 15 times,both from the room and my cell phone,with no answer. I had to walk to the front desk myself to ask for towels, only to receive one that had a large dirty stain on it. It’s clear the hotel prioritizes appearance only from the outside. The lobby and entrance look decent, but the rooms are poorly maintained and neglected. Even the “welcome” note from the manager in the room was dirty, which just made the entire experience feel careless and unprofessional. The toilet paper roll wasn’t even replaced properly,it looked reused from a previous guest. This hotel needs serious upgrades, proper cleaning, and better management. I will not be returning and would strongly advise others to reconsider before booking.
Stayed 1 night in Nov 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Nov 2025

10/10 Excellent

Denette

Liked: Cleanliness, staff & service, amenities
My check in was quick, easy, and delightful. The staff was friendly and very helpful. I’ll definitely be back! Thank you!
Stayed 1 night in Nov 2025

10/10 Excellent

VINCE

Stayed 1 night in Nov 2025

10/10 Excellent

Stephen

Stayed 1 night in Nov 2025

2/10 Terrible

craig

Travelled with family
Disliked: Cleanliness, staff & service, amenities
No tv , I internet , closed down the main pool for a circuit party and never told us before hand !!! Never going back
Long line to check in
Stayed 2 nights in Nov 2025

6/10 Okay

Franco

Travelled with family
Liked: Cleanliness
Staff was great and helpful. Beds were amazing but water was way too hot for comfort. Couldnt shower properly. Tv had no watchable channels and could not get the chromecast to work.
Stayed 1 night in Nov 2025