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Rooms were good, staff was exceptional everywhere, very clean, food was really good, and the SUN was fantastic

2nd time here and had a great time.

Excellent service, very friendly staff, clean and well maintained facilities

We stayed at this resort as a family with our 10-year-old at the end of December, and we had a really enjoyable time. We were genuinely surprised by the number of pools on the property — there are many of them, most are heated, and they were very pleasant. The food was great, and the staff were always polite, helpful, and welcoming. The beach club was also excellent, and it’s only about 10 minutes away with a dedicated shuttle bus, which made it very convenient. The only negative part of our stay was the pullout sofa bed in the room, which was meant for our child. Our king-size bed was very comfortable, but the pullout mattress was terrible — extremely thin, and you could feel the springs directly through it with almost no cushioning. We had to call the front desk, and they brought a thick blanket to place on top, otherwise our child wouldn’t have been able to sleep on it. Honestly, I’m not sure why such a nice resort with great amenities would have such a cheap pullout mattress. We also spoke to other guests and it wasn’t just us — others had the same issue. Other than that, we really loved our stay. The resort is very green, feels private, and is very family-friendly. This is one of the few places where we can honestly say we would love to come back and stay again.

Everything about the experience was amazing. The best part was probably Cesar in the premium lounge

Room was excellent and clean. So much provided in the room beverages! However you can ger variety of drinks and food all over the resort. The staff was funny and courteous making Christmas eve and day wonderful! The food on Christmas eve, WOW! There was entertainment in the evening but we were in total relaxation mode, only went one night! The staff keep it Christmas mode with the attire!