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Surestay Plus Hotel by Best Western Susanville

2.5 star property

Photo gallery for Surestay Plus Hotel by Best Western Susanville

Lobby
Suite, 1 King Bed, Non Smoking, Jetted Tub
Breakfast, lunch, dinner served; American cuisine
Outdoor pool
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
2785 Main Street, 2785, Susanville, CA, 96130-4741
  • Place, Lassen County Fairgrounds
    ‪5 min walk‬
  • Place, Roop's Fort
    ‪3 min drive‬
  • Place, Lassen County Chamber of Commerce
    ‪3 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(31 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Minibar, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Minibar, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(26 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

1 King Bed Flat Screen Television Microwave Refrigerator High Speed Internet Access Non Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Flat Screen Television, Wet Bar, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 2

1 King Bed Suite with Jacuzzi Flat Screen Television Microwave Refrigerator Wetbar High Speed Internet Access Non Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Larger Room, High Speed Internet Access, Microwave and Refrigerator, Flat Screen Television

  • Sleeps 4

1 Queen Bed, Non-Smoking, Flat Screen Television, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 2

2 Queen Beds, Non-Smoking, Flat Screen Television, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Roll in Shower, Non-Smoking

  • Sleeps 4

Suite-2 Queen Beds, Non-Smoking, Flat Screen Television, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 4

Accessible-Suite 2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking

  • Sleeps 2

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About the area

Susanville

Located in Susanville, Surestay Plus Hotel by Best Western Susanville is within a 5-minute drive of Lassen County Fairgrounds and Lassen County Chamber of Commerce. .This hotel is 1.3 mi (2.1 km) from Lassen Historical Museum and 1.3 mi (2.2 km) from Roop's Fort.

What's nearby

  • Lassen County Fairgrounds - 5 min walk - 0.4 km
  • Roop's Fort - 3 min drive - 2.5 km
  • Lassen County Chamber of Commerce - 3 min drive - 2.5 km
  • Lassen Historical Museum - 3 min drive - 2.5 km
  • Lake Almanor - 55 min drive - 55.7 km

Getting around

  • Reno Tahoe Intl. Airport (RNO) - 90 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪Frosty Mill - ‬2 min drive
  • ‪Courthouse Cafe - ‬5 min walk
  • ‪Taco Bell - ‬10 min walk
  • ‪Lassen Ale Works @ The Boardroom - ‬2 min drive

About this property

Surestay Plus Hotel by Best Western Susanville

Surestay Plus Hotel by Best Western Susanville offers 82 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves.

Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 82 air-conditioned rooms featuring refrigerators and flat-screen televisions. Satellite television is provided for your entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include desks and minibars, and you can also request cribs/infant beds (complimentary).
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, complimentary use of a nearby fitness facility, and a banquet hall.
Enjoy a satisfying meal at Lumberjacks serving guests of Surestay Plus Hotel by Best Western Susanville. A complimentary full breakfast is served daily from 6 AM to 9:30 AM.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 6 AM and 9:30 AM.
Lumberjacks - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • Lumberjacks

Things to do

  • Outdoor pool
  • Yoga classes

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 15.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May to September

Property is also known as

Best Western Trailside
SureStay Plus Hotel Best Western Susanville
Best Western Trailside Inn Susanville
Best Western Trailside Susanville
Best Western Susanville
Best Western Trailside Hotel
Susanville Best Western
SureStay Plus Best Western Susanville
Surestay Plus By Susanville
Surestay Plus Hotel by Best Western Susanville Hotel
Surestay Plus Hotel by Best Western Susanville Susanville
Surestay Plus Hotel by Best Western Susanville Hotel Susanville

Surestay Plus Hotel by Best Western Susanville Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 389 out of 983 reviews
Rating 8 - Good. 323 out of 983 reviews
Rating 6 - Okay. 155 out of 983 reviews
Rating 4 - Poor. 76 out of 983 reviews
Rating 2 - Terrible. 40 out of 983 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Abdallah

Liked: Cleanliness, staff & service, amenities
Clean room with good layout. Wonderful staff. Very good breakfast arrangement.
Stayed 3 nights in Dec 2025

4/10 Poor

Stacy

Travelled with partner
I rented the room specifically for the jet tub. I didn't check in till 1 am, I had just gotten off work. I went to use the jet tub and I had no hot water. In fact not even warm water. I went to call the office on the phone in room and there was no cord plugged to it. I went to the office and he said naintance would be there around 9. Come to find out there had not been hot water on that side for awhile. I rented for 2 days. The 11th and 12th to be check out on 13th. I asked for a refund and they originally said they would take 37.00 off then finally said 60.00. At 3 on the next day they finally put me in another room of course with no jet tub
Stayed 2 nights in Dec 2025

6/10 Okay

Patrice

Disliked: Cleanliness, amenities, property conditions & facilities
Staff courteous. However the room was not very clean. Shower was in very bad shape. We've stayed here a couple times before. This will be our last.
Stayed 1 night in Dec 2025

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service
The rooms are old, but for the price, a fine place to stay.
Stayed 1 night in Dec 2025

10/10 Excellent

Tamara

Stayed 1 night in Dec 2025

10/10 Excellent

Michele, Cottonwood

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Shower hot and good size fresh towels. Good sized rooms. Beds comfortable. Breakfast cooked to order.
Stayed 1 night in Dec 2025

10/10 Excellent

Kevin, Eugene

Liked: Cleanliness, amenities, property conditions & facilities
Great place. Bed was awesome
Stayed 1 night in Dec 2025

6/10 Okay

Michelle

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness
When I checked in I was told I paid up to Sunday but the Manager refunded us a night without telling us and then we had to pay one more night causing a lot of stress
Stayed 8 nights in Nov 2025

10/10 Excellent

ANHELICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with our stay. Will definitely be staying there again. Kind staff and clean room.
Stayed 1 night in Nov 2025

10/10 Excellent

Teresa

Stayed 1 night in Nov 2025

6/10 Okay

Steven

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
People ran up and down in front of our room at 3:20 in the morning.
Stayed 2 nights in Nov 2025

8/10 Good

Tom

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Nice large clean rooms. Check-in was great, and the Staff was very helpful!
Stayed 1 night in Nov 2025

10/10 Excellent

Roberto

Stayed 1 night in Nov 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a late check in. Desk clerk was sooo nice checking be in quickly so we could get to our room and warm up as it was very cold. Complimentary breakfast was great with partnering lumberjacks restaurant.
Stayed 1 night in Nov 2025

10/10 Excellent

Justina

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff was welcoming and made it quick and easy while also being super nice and friendly. The room was clean and supplied what I did not bring, such a relief. Would recommended and would stay again.
Stayed 1 night in Nov 2025

6/10 Okay

Jerry

Stayed 4 nights in Nov 2025

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Staff was friendly
Stayed 1 night in Nov 2025

8/10 Good

Madge, Coos Bay

Travelled with partner
Liked: Cleanliness, amenities
Definitely an older hotel with smallish rooms. However has been updated. Check in and check out clerks were fantastic
Stayed 1 night in Nov 2025

8/10 Good

Crystal

Stayed 1 night in Nov 2025

2/10 Terrible

Charles

Stayed 3 nights in Nov 2025

8/10 Good

Vincent

Liked: Staff & service
The staff was nice and we were able to get checked in early. It was clean and quite.
Stayed 1 night in Oct 2025

10/10 Excellent

Vickie, Harrison

Stayed 1 night in Oct 2025

4/10 Poor

David

Travelled with family
Disliked: Property conditions & facilities
No coffee pods in room on the second night, body wash pump bottle was empty.
Stayed 2 nights in Oct 2025

8/10 Good

Triston

Liked: Staff & service, property conditions & facilities
Staff was nice. A little roadnoise
Stayed 1 night in Oct 2025

10/10 Excellent

Charles

Cat friendly
Stayed 1 night in Oct 2025