6/10 Okay
Alicia
Travelled with family
14 Dec 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only booked this hotel because I narrowed my search specifically for hotels with hot tubs. My kids and I (12/14) went up a day early to enjoy hot tub/relax. Upon arrival got in our swimsuits and went to the beautiful pool to find the hot tub freezing cold. I asked the front desk if they’d heat it at some point they said it’s too cold for the hot tub. (High of 60’s low of 50’s. I have never heard of it being too cold for a hot tub! The Have them in the snow, you want it cold. We were all so bummed. It was too late to change hotels. We went to the room and found no Netflix/ Disney plus or even input option for my son to use his PlayStation. There only offer Google casting which didne Plus and Netflix didn’t work with, we could only Google cast YouTube. Such a waste of money on an extra night. The beds were too small for my daughter and I to fit. Pull out was uncomfortable. Shower tub were so small it was hard to navigate. Beds were not comfortable but the black out shades were amazing. My husband got a separate room our second night so we could all fit in beds. After that and $20/night parking/car. We were out $700 plus bucks with no activities to do. From now on I’ll have to call hotels that claim hot tubs and make sure they’ll actually be hot. So annoying. The place was really pretty but I’d rather they put the money into heating the hot tub, streaming services, and comfy beds over nice decor.
Alicia
Stayed 2 nights in Dec 2025