2/10 Terrible
Josue
Travelled with family
6 Oct 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed by the pictures, I decided to book. Really expensive but I thought it would be worth it. As we were putting our luggage away my daughter screamed from a spider in the restroom floor. I killed it no big deal. My wife was getting ready to shower in the other bathroom and it was full of ants by the tub. I called the front desk they refused to change us rooms and sent maintenance. He killed the ants with half a bottle of raid and sprayed the other bathroom were the spider was found. Now the whole room is smelling like pesticide and everyone is coughing. Next day in the afternoon another spider is killed in the kids room. Last day on our drive back to Texas my son is complaining about being itchy. I check him and his whole body is full of red bites! BED BUGS! I travel 80% of the year for work and never encountered this problem before. Its ridiculous. Even without the bugs this hotel is not worth the price! It is old and you can tell they don't mantain it. RIDICULOUS. First time at a Sonesta and last. NEVER AGAIN
Josue
Stayed 2 nights in Oct 2025



















