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Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property

Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

Step into the grand lobby, featuring a plush sofa set and a stunning chandelier, with a business center nearby.
Relax by the pool surrounded by lush greenery and take in the views from the hotel's classic balconies.
Experience the serene atmosphere of this boutique hotel, surrounded by mature trees and a beautifully maintained landscape.
Relax by the fireplace in this inviting lounge area with a bar, leather sofa, and comfortable seating.
Step into a warm and inviting lobby with a checkered floor, a modern fireplace, and a grand staircase.

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available

Explore the area

Map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Snow Summit
    ‪17 min walk‬
  • The Village
    ‪3 min drive‬
  • Bear Mountain Express Lift
    ‪6 min drive‬
  • San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

1 bedroom, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(15 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

1 bedroom, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.0 out of 10
Wonderful
(38 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

7.6 out of 10
Good
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • 28 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

1 bedroom, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(34 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

1 bedroom, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.6 out of 10
Exceptional
(38 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

1 bedroom, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.8 out of 10
Excellent
(40 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Big Bear Lake

With a stay at Chateau Big Bear Boutique Hotel, BW Signature Collection in Big Bear Lake (Winter Park), you'll be within a 5-minute drive of Snow Summit and The Village. .This family-friendly hotel is 0.4 mi (0.7 km) from Bear Valley Community Hospital and 0.6 mi (0.9 km) from Eagle Point.

What's nearby

  • Snow Summit - 17 min walk - 1.5 km
  • The Village - 3 min drive - 3.0 km
  • Big Bear Visitor Center - 3 min drive - 3.0 km
  • Big Bear Marina - 4 min drive - 3.8 km
  • Bear Mountain Express Lift - 6 min drive - 4.1 km

Getting around

  • Los Angeles - Ontario Intl. Airport (ONT) - 78 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Maggio's Pizza - ‬12 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪Carl's Jr. - ‬14 min walk
  • ‪Domino's Pizza - ‬2 min drive

About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

Family ski hotel with restaurant
Chateau Big Bear Boutique Hotel, BW Signature Collection offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 80 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided on request.
After a day on the slopes, enjoy recreational amenities including a hot tub and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room. If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle.
At Chateau Big Bear Boutique Hotel, BW Signature Collection, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Planning an event in Big Bear Lake? This hotel has 2077 square feet (193 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Tiffany's Bistro - This piano bar specializes in American cuisine and serves dinner only. Happy hour is offered.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 15 miles
  • Free shopping centre shuttle
  • Free theme park shuttle
  • Uncovered parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tiffany's Bistro

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Ski storage
  • Table tennis

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,077 square feet of conference space
  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Uncovered self parking fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1013 reviews
Rating 8 - Good. 240 out of 1013 reviews
Rating 6 - Okay. 88 out of 1013 reviews
Rating 4 - Poor. 30 out of 1013 reviews
Rating 2 - Terrible. 44 out of 1013 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated the friendly customer service of the from desk. The room was clean and comfortable. Breakfast was very good. Beautiful lobby, lounge and dining area. Thank you Chateau Big Bear.
Stayed 1 night in Apr 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2025

10/10 Excellent

Luis

Stayed 1 night in Apr 2025

2/10 Terrible

Shaun

Stayed 3 nights in Apr 2025

8/10 Good

Susan

Stayed 1 night in Apr 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Rachel

Stayed 1 night in Apr 2025

10/10 Excellent

Sally

Stayed 2 nights in Apr 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
The front attendants
Stayed 1 night in Mar 2025

10/10 Excellent

Elijah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff members at the front desk were helpful and kind. I really enjoyed the feeling of the hotel, it was great.
Stayed 1 night in Mar 2025

8/10 Good

Abegail Ann

Travelled with family and small children
Liked: Cleanliness, staff & service
It's really nice. The only thing is that it hasn't renovated. The room smells old, and the walls are not welcoming.
Stayed 1 night in Dec 2024

10/10 Excellent

philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2025

8/10 Good

Julian, Beverly Hills

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to ski resort and good resturant and walgreens within 3 min walk
Stayed 3 nights in Mar 2025

10/10 Excellent

Sandy

Travelled with family, Travelled with family and small children
Liked: Amenities
Staff was very nice and helpful! Rooms were very nice! Great breakfast!
Stayed 1 night in Mar 2025

6/10 Okay

Anna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is old and smells pretty bad.
Stayed 1 night in Feb 2025

10/10 Excellent

Victor

Stayed 1 night in Mar 2025

10/10 Excellent

Jivko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient Red trolly stops for us since we flew in.
Stayed 3 nights in Mar 2025

10/10 Excellent

Michelle, south gate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Close to slopes
Stayed 1 night in Jan 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close drive to Snow Summit. Large room for families with teenagers.
Stayed 3 nights in Mar 2025

8/10 Good

Andrew, Thousand Oaks

Stayed 2 nights in Mar 2025

8/10 Good

grigor

Liked: Cleanliness, staff & service
Overall great
Stayed 2 nights in Mar 2025