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SureStay Plus Hotel by Best Western San Jose Central City

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western San Jose Central City

Lobby
Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave
Pool
Reception
Fitness facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Air-conditioning
  • Gym
  • Business services
  • Laundry room

Explore the area

View map
2650 Monterey Hwy, San Jose, CA, 95111
  • Place, Santa Clara Paintball
    ‪5 min walk‬
  • Place, Nor Cal Laser Tag
    ‪5 min walk‬
  • Place, Santa Clara County Fairgrounds
    ‪18 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.4 out of 10
Good
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub

Suite, 1 Queen Bed, Non Smoking, Jetted Tub

Suite, 1 Queen Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(50 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

8.6 out of 10
Excellent
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Suite, 1 Queen Bed, Accessible, Jetted Tub

Suite, 1 Queen Bed, Accessible, Jetted Tub

Suite, 1 Queen Bed, Accessible, Jetted Tub

7.0 out of 10
Good
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Balcony, Pool View

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Balcony, Pool View

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(29 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(14 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

Similar properties

Exterior
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  • Free Wi-Fi
  • Air-conditioning
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The price is NZ$280
includes taxes & fees
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About the area

San Jose

A stay at SureStay Plus Hotel by Best Western San Jose Central City places you in the heart of San Jose, within a 5-minute drive of Santa Clara County Fairgrounds and CSU San Jose State University. .This hotel is 3 mi (4.9 km) from San Jose McEnery Convention Center and 4.5 mi (7.2 km) from San Jose Center for the Performing Arts.

What's nearby

  • Santa Clara Paintball - 5 min walk - 0.5 km
  • Nor Cal Laser Tag - 5 min walk - 0.5 km
  • Santa Clara County Fairgrounds - 18 min walk - 1.5 km
  • San Jose McEnery Convention Center - 7 min drive - 7.5 km
  • SAP Center at San Jose - 7 min drive - 7.9 km

Getting around

  • Capitol Station (Caltrain) - 2 min drive
  • Tamien Station (Caltrain) - 5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 18 min drive

Restaurants

  • ‪McDonald's - ‬17 min walk
  • ‪Chick-fil-A - ‬12 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Lau Hai San - ‬2 min drive
  • ‪Panera Bread - ‬14 min walk

About this property

SureStay Plus Hotel by Best Western San Jose Central City

SureStay Plus Hotel by Best Western San Jose Central City offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Each accommodation is individually furnished. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a sauna and a fitness center.
Make yourself at home in one of the 57 air-conditioned rooms featuring microwaves. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and toothbrushes and toothpaste. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities including a sauna and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Sauna

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift (152 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 45-inch TV with premium cable channels
  • Pay films

Food and drink

  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Parking is included for 1 vehicle per room. A parking fee of USD 30 per night applies for each additional vehicle.

Renovations and closures

The following facilities will be closed during July, August, September, October, and November:
  • Business center
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Jose-Central
Holiday Inn Express Jose-Central Motel
Holiday Inn Express Jose-Central Motel San City
Holiday Inn Express San Jose-Central City
Holiday Inn Express San Jose-Central City Hotel San Jose
Holiday Inn Express San Jose-Central City Hotel
Holiday Inn Express San Jose-Central City Hotel San Jose
Holiday Inn Express San Jose-Central City Hotel
Holiday Inn Express San Jose-Central City San Jose
Hotel Holiday Inn Express San Jose-Central City San Jose
San Jose Holiday Inn Express San Jose-Central City Hotel
Hotel Holiday Inn Express San Jose-Central City
Holiday Inn Express San Jose Central City
Express Jose Central City Jose

SureStay Plus Hotel by Best Western San Jose Central City Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 460 out of 1003 reviews
Rating 8 - Good. 286 out of 1003 reviews
Rating 6 - Okay. 112 out of 1003 reviews
Rating 4 - Poor. 62 out of 1003 reviews
Rating 2 - Terrible. 83 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Oscar

Stayed 1 night in Jan 2026

10/10 Excellent

Bich

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 5 nights in Jan 2026

10/10 Excellent

Anai

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff amazing, VERY POLITE , EVEN THE HOLIDAY INN STAFF!!! I HAVE NOT DEALT WITH SUCH CUSTOMER SERVICE DRIVEN PEOPLE SINCE PRE-COVID!!!! ABOVE AND BEYOND SERVICE!!!
Stayed 1 night in Jan 2026

2/10 Terrible

Azalea, Los Angeles

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The towels and linen were stain and breakfast was simple and bland.
Stayed 3 nights in Jan 2026

4/10 Poor

Robin

Business traveller
Disliked: Amenities, property conditions & facilities
No body wash available. The fridge is not cold enough for my insulin pens. The breakfast is the worst compare to similar hotel in its class.
Stayed 1 night in Jan 2026

8/10 Good

Roland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything else was great but no daily room service
Stayed 4 nights in Jan 2026

2/10 Terrible

Liyan

Stayed 3 nights in Jan 2026

2/10 Terrible

Paul

Disliked: Cleanliness, amenities
This is a rundown motel, not a quality hotel. The lobby and room both smelled terrible. I checked in an left immediately. What do I have to do to get a refund?
Stayed 1 night in Jan 2026

10/10 Excellent

jeffrey

Stayed 1 night in Jan 2026

8/10 Good

Cristina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and clean. Parking was nice. I was able to see my car from the room. Breakfast was great. Overall a good place to stay but TV did not work right and housekeeping knocked at 9am asking if I was checking out
Stayed 1 night in Jan 2026

10/10 Excellent

Lambert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Jan 2026

10/10 Excellent

Gari

Stayed 1 night in Jan 2026

8/10 Good

Carolyn

Stayed 1 night in Jan 2026

10/10 Excellent

Alfred

Stayed 1 night in Dec 2025

10/10 Excellent

Bonnie

Stayed 1 night in Dec 2025

10/10 Excellent

Angel

Stayed 1 night in Dec 2025

6/10 Okay

Duyen, San Jose

Stayed 3 nights in Dec 2025

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service
Staff was nice
Stayed 1 night in Jan 2026

8/10 Good

GARY

Stayed 2 nights in Dec 2025

8/10 Good

GARY

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and a nice sized bathroom.Had a problem with the TV and desk clerk said he would come in 5-10 min.and he was there in 2.Continental breakfast was average.Would return.
Stayed 1 night in Jan 2026

10/10 Excellent

David

Stayed 1 night in Jan 2026

10/10 Excellent

Khara J

Liked: Cleanliness, staff & service, amenities
Delicious biscuits and gravy at the breakfast buffet. Lots of other choices as well and included with your room and also free parking. Room was crazy CLEAN!!! I didn’t expect such quality and such an affordable rate. The man that is part owner and works the front desk is so kind. All the staff is very friendly. You will like this place and it’s safe and family friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Jahel

Stayed 1 night in Dec 2025

10/10 Excellent

Samer

Stayed 4 nights in Dec 2025

4/10 Poor

Troy

Business traveller
Liked: Cleanliness
Disliked: Amenities
Clean Room. Fine for the rate paid. However, it was a Deluxe King Suite with full kitchen. However, they offer no utensils, plates, cup, pans, nothing. Very odd that it was not mentioned in the listing that nothing was supplied. I went and purchased the necessities and upon return the power was out to the neighborhood. No lights no heat. Not the properties fault as weather was in the area. But, there was no one attending the property and the listed number for the property did not work. No way to check in or check out. Il ultimately left after 3 hours in the dark and contacted Expedia. I was rebooked at another property and was assured a full refund would be given.
Stayed 3 nights in Dec 2025