Chelsea all inclusive resorts

Location! Location! Location! Loved the easy access to the theaters, Time Square, Rockefeller Center, great restaurants, subways to everywhere and the room was clean and efficient. No wasted space. Breakfast was good and the staff was very helpful. I’ll be back!

Was good but very expensive the cafeteria inside and the breakfast

Very secure and comfortable.

There is no microwave in the room or anywhere in the hotel

The room was a bit too noisy. We can hear the noises coming from the streets. We got a issue with the bathroom (bathtub and toilet clogged). We had to call the reception and they sent someone right away to fix the problem. We appreciate. Everything else was good.

I did not smoke in this room. I used hairspray and a portable steamer during my stay. After I checked out, I saw a charge on my credit card that I did not expect. The hotel never called me. They never emailed me. No one knocked on my door. The hotel sent me a report showing high air readings. If the air was bad, why did no one check on me? No staff member came to my room. No one asked if I was safe. I asked the hotel manager for proof that I smoked. He had no photos of ash. No smell report. No witness statements. He only had a printout from a sensor. The manager said their sensor cannot be triggered by hairspray. That is not correct. Hairspray has chemicals that sensors pick up. When I kept asking questions, the manager accused me of trying to buy a good review. He also spelled my name wrong on purpose. News reporters in Boston have looked into this. They found hotels using the same sensors to charge guests for hairspray and steam with no real evidence. I have used this booking site for many years. I have no other complaints like this. A hotel that ignores guest safety and charges surprise fees is not a place I will stay again.