Hell's Kitchen all inclusive resorts

Internet not great

The warm chocolate chip cookies each day and everyone was very helpful!

Overall, the place is beautiful and the staff is friendly. I will say that there were a few things that didn’t go well. Our hotel phone wasn’t working for two days but staff was quick to tend to it. Our heater was also not working, the window would never fully shut all the way and cold air kept seeping through. I ended up getting sick on my trip and Im not sure if that’s what it was. Our mini fridge wasn’t really keeping things cold. It was a great hotel but our room specifically just had quite a few things wrong with it and considering how much we paid it should’ve been better. The restaurant, bar, and coffee shop were great.

Pros: Location in proximity to Times Square/Broadway can’t be beat. Rooms are exactly as advertised. Staff was really kind and helpful without being pushy. Also loved that it took an elevator ride to get to the lobby… Felt removed from street busyness! Cons: Couldn’t get room to cool or water to get hot. I’m middle aged and found the bed and pillows really awful and woke with headaches/back pain each of the three mornings. Staff offered extra blankets to make bed more plush, which was kind, but that wasn’t enough.

When we finally got the keys to our room, it turned out the room was already occupied so we had to go back to the lobby and get a new room. We were in a rush to get to a dinner event so this turned out to be a real inconvenience. Never happened here before, so just hoping it’s a one off as we stay here somewhat often.

You all need to offer a smart tv.