Family accommodation in Pennsylvania

We stayed for 3 days and unfortunately experienced several issues that made our stay disappointing. Firstly, I paid an additional $50 to upgrade our room, which was advertised as including a balcony, a larger dining table, and a fireplace (as stated in the room description online). However, when we arrived, the room only included one of those features. Paying extra for an upgrade and not receiving the amenities that were advertised was frustrating. Secondly, the website states that hotel guests receive snow tubing at a discounted rate of $20 per person. However, when I booked at the activities counter, I was charged $40 per person and was told that this was the “discounted rate.” At the same time, the same $40 price was listed online for non-hotel guests, which made the advertised discount appear misleading. Another issue was the temperature in the water park. On 2 out of the 3 days we were there, it was so cold inside that my children and I were shivering, which made it difficult to enjoy the experience. Additionally, guests should be aware that the hotel charges $53 per day in resort fees and $25 per day for self-parking, which significantly increases the cost of the stay. I stayed here once before several years ago and had a better experience, which is why this visit was particularly disappointing. The property does have great amenities for families, but the issues we encountered during this stay left a bad impression.

Wouldn't let us check in twenty minutes early which was annoying after a 2 1/2 hour drive. But once we did get checked in everyone was very nice and the hotel was very clean.

Clean room. Great front desk staff Fun area location

The pool was beautiful.

The hotel is gorgeous, every little touch felt just right. The room was clean and well appointed. The bed was very comfortable.

I love the location of the hotel in Old City. It’s near everything. The Arden theatre is around the corner, there are shops, cafes, shopping and stuff to see and do. The room was clean, lots of pillows, towels and coffee. Breakfast was ok. The area is great to walk around!