2/10 Terrible
Dolores
Travelled with family
4 Aug 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Arrived early and paid the $40 early check in - waste of money! Pool was very dirty - I had to skim it myself before my kids got in. The hot tub was also dirty and cold! After the pool, we went back to our room. A/C worked well and it was too cold for us. We turned the heat on to warm up - plastic burnt smell filled the room, fire alarm went off and our room phone did not work for us to call the front desk. After calling from our cell phone, we had someone come up to give us a new room. New room smelled of cigarettes! Another, smaller, room was offered. We took it since we needed to change from the pool still. Following morning, our room keys deactivated! This was a horrible experience and we would never stay at this location again. After issues had begun on day 1, I did ask if we could cancel our stay and I was willing to find another location. I was told since it was booked by Expedia, they could not issue any refund to our stay. Oh, and they do not off housekeeping! You need anything, you pick it up yourself from the front desk!
Dolores
Stayed 2 nights in Jul 2025