Compare Hotels with Parking in Gatlinburg

The room was missing a TV in the bedroom, carpet and couches stained, no outlets in the bathroom, extremely noisy from the street, the breakfast wasn't enough to feed the guests, staff was very unorganized and seemed like they had no clue what to do. I called the desk before going to the pool to see if the hot tub was open and they told me it was but when I got down there it was 100% empty and closed for maintenance. The pool was cold and slimy in the bottom. After checkout I get a call from the hotel telling me they forgot to get my card info and demanded a payment. I told them I reserved through Hotels.com and they said their system was down and demanded a receipt. I got texts and emails from them for the next 2 days demanding a receipt and I had sent it within minutes of the first request. Never ever going back here.

good quality of breakfast

Didn’t eat breakfast

Our room wasn’t ready when we arrived, so they upgraded us. Kinda of happy it wasn’t ready because we got an amazing room, very roomy, clean, with an Amazing view. The staff was super nice, specially Robert. My kids loved the Waterpark and the Escape room. Bottom line we won’t be staying at any other resort but this one in the future.

Great stay

Clean room, staff was great. Location great. Breakfast was so, so. Coffee weak. Sausage, gravy had very little taste.