4/10 Poor
albina
Travelled with family and small children
18 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware what you are booking. They have a non renovated original side of the hotel that is the worse stay I’ve received in my life. They do not provide pictures on Expedia of that side. When I originally booked my stay, I clicked on the “renovated” side. Upon checking in, the person told me I chose the unremodeled side when I booked, I told her there’s no way. She said we can switch you tomorrow but we are all booked out of the nicer side. I was horrified. I spent so much money. We checked in and I was immediately sick over the smell in the room. It looked worse than a motel 6 and I’ve stayed at motel 6 before. I told my children to keep their shoes on as the carpet looked black and smelled like it’s never been changed or cleaned. My daughter is little so she took her shoes off her feet were immediately black. I had her stand in the bath while I bathed her and carried her to her bed. The sheets were also dirty and the bathroom was horrific. I immediately texted them that I need to be switched or just get my money back. They couldn’t switch my room that night but did switch me the next afternoon. The difference in rooms was black and white!! The renovated side was amazing! Super clean, nice, and overall a different vibe. Just be careful and make sure you choose “the pines renovated” when you book. I remember doing that but got played.
albina
Stayed 2 nights in Aug 2025
