6/10 Okay
Jennifer
Travelled with family and small children
15 Sept 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was clean and nice. Housekeeping made me regret my decision of staying here.
Day 1: asked housekeeper for extra towels and she made a face.
Day 2: called if they could switch my sheets (son threw up). They said they couldn’t since they had already passed our area and the housekeepers that were going at 4:00 pm couldn’t. They said they could just provide me with additional towels. I was understanding and said that just the towels were okay. I get a call later saying that housekeeping went and we didn’t answer the door. I informed them I wasn’t in the room but they were welcomed to drop them off. They said I could pick them up in the front desk when I was back. At this point I was frustrated. Why couldn’t the 4:00 pm housekeeper clean our room? Why couldn’t the housekeeper leave me towels although I wasn’t there? Do housekeepers not have keys?
Day 3: called for 5 towels and they questioned the amount of towels. I didn’t explain that I had toddlers and wanted another for my hair, nor did I feel the need to explain that. No one showed. Heard the housekeeper outside of the room and asked her for 5 towels and she again made a face and only provided 4.
Felt like a bother so I wouldn’t be back.
Jennifer
Stayed 3 nights in Sep 2025