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The Marco Polo

4.0 star property

Photo gallery for The Marco Polo

Outdoor pool, open 7:00 AM to 7:00 PM, pool loungers
Front of property
Deluxe Family Room
Deluxe Spa Room
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View map
46 Nebo Road, West Mackay, QLD, 4740
  • Caneland Central
    ‪2 min drive‬
  • Mackay Base Hospital
    ‪2 min drive‬
  • Harrup Park
    ‪4 min drive‬
  • Mackay, QLD (MKY)
    ‪7 min drive‬

Room options

View all photos for Deluxe Family Room

Deluxe Family Room

Deluxe Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • 44 sq m
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Standard King Room

Standard King Room

Standard King Room

9.2 out of 10
Wonderful
(40 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room

Deluxe Spa Room

7.4 out of 10
Good
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

8.4 out of 10
Very good
(5 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Family Room

Standard Family Room

Standard Family Room

  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

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About the area

Mackay

Located in Mackay (West Mackay), The Marco Polo is within a 5-minute drive of Caneland Central and Mackay Enertainment and Convention Centre. .This hotel is 1.1 mi (1.8 km) from Jubilee Park and 1.2 mi (1.9 km) from Artspace Mackay.

What's nearby

  • Mackay Enertainment and Convention Centre - 20 min walk - 1.7 km
  • Caneland Central - 2 min drive - 1.9 km
  • Bluewater Lagoon - 2 min drive - 1.9 km
  • Mackay Base Hospital - 2 min drive - 1.5 km
  • Harrup Park - 4 min drive - 2.6 km

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • ‪Jamaica Blue - ‬3 min drive
  • ‪KFC - ‬3 min walk
  • ‪Hungry Jack's - ‬2 min drive
  • ‪Austral Hotel - ‬2 min drive
  • ‪The Coffee Club - ‬2 min drive

About this property

The Marco Polo

Suburban hotel in Mackay with free parking
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and bathrobes. Cable television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 38 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including concierge services.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 15.0 per stay

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 356 out of 684 reviews
Rating 8 - Good. 204 out of 684 reviews
Rating 6 - Okay. 83 out of 684 reviews
Rating 4 - Poor. 21 out of 684 reviews
Rating 2 - Terrible. 20 out of 684 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Adrian

Business traveller, Travelled with partner
Liked: Cleanliness
we booked the Marco polo for a quick overnight stay in mackay for a function. arrived late in the afternoon and check in was no problem. after returning to the room later that night there was no hot water at all in the shower , i called the after hours number 3 times and was on hold for a total of 25 minutes and never spoke to anyone it was after mifnight by this stage so we went to bed. in the morning the same thing no hot water so we just left. I even paid the extra for the Deluxe room and regrett even staying there at all. since staying i have read other reviews that say the cold showers are a common occurance. this dampened the entire stay particularly after attending an outdoor function on a very cold evening. will not stay again. the room was clean , amenities good and the lady at reception friendly but the no hot water issue left a bad taste!
Stayed 1 night in Jun 2025

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient on the Highway
Stayed 1 night in Jun 2025

8/10 Good

Richard John

Liked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Genevive

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are super friendly and easy to reach.
Stayed 2 nights in May 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to the city which was great for us
Stayed 1 night in May 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower water temp could have been a bit warmer
Stayed 1 night in May 2025

8/10 Good

C

Stayed 1 night in May 2025

8/10 Good

Vicki

Stayed 1 night in May 2025

4/10 Poor

Loretta

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Whilst the room was clean and tidy it fell down on comfort. There were only two pillows in the room and there was not a wardrobe or cupboard to hang clothes. The hot water was barely luke warm and too cool to have a shower. The rule book is very unfriendly and talks of ‘fines’ if you do certain things!! Whilst it was not terrible, with so many other options nearby I would not stay again.
Stayed 1 night in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcome sleep to break up a huge road rip
Stayed 1 night in May 2025

2/10 Terrible

Cristina

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Policy Over Integrity – Disappointed. I called ahead to inform the property that I would be arriving at midnight due to travel. After introducing myself, I my call was answered with a dismissive and rude response. The staff member confirmed my booking and instructed me to call a number upon arrival to receive my key. Upon reaching the motel, I realized I had mistakenly booked the wrong date, and the property was fully booked for the night. With no alternative, I had to sleep in my car. I immediately contacted Expedia to request a refund and was advised to reach out to the property directly. When I called, the same staff member blatantly lied and redirected me back to Expedia instead of addressing the issue. As someone who has managed the largest accommodation in Queensland, I understand policies regarding cancellations and refunds. However, my incorrect booking was still five days away, and rather than providing honest and transparent customer service, the property chose to keep my money and mislead me. This is not how guests should be treated. I hope the small amount of money retained from this situation is worth the damage done to your reputation. I would never recommend or return to this property.
Stayed 1 night in May 2025

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities, room comfort
It was a lovely room with a comfortable bed but I was surprised that I had to wash up dishes before I left. There was no cupboard and only 2 pillows on the bed that were very low and soft. Usually there are more if you need them.
Stayed 1 night in May 2025

10/10 Excellent

Bret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable and convenient

Clean, comfortable and convenient. Good price, great service. Definitely will stay again.
Stayed 1 night in May 2025

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Mackay, i would definitely stay again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Tamanee

Stayed 1 night in Apr 2025

10/10 Excellent

Robert, Giru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Shirley

Stayed 2 nights in Apr 2025

4/10 Poor

Andrew, Byrrill ck

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Sadly about 30 years after it's use by date. Fridge in room didn't work, and there was somebody else's ice cream in the "freezer" section (if it worked). Room was clean, and reception was good. Quiet.
Stayed 1 night in Apr 2025

6/10 Okay

Jeffrey

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
On-site Italian restaurant is the best! Convenient covered parking is very helpful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Very soft bed, no good for anyone with a bad back. Freezer frosted up. Used soap still in the shower. But good value for money overall, if you don't mind a soft bed.
Stayed 1 night in Apr 2025

10/10 Excellent

Karon

Liked: Staff & service, property conditions & facilities
The housekeeping girls and guys do an awsome job with cleaning the rooms!
Stayed 3 nights in Apr 2025

10/10 Excellent

Peter

Business traveller
Liked: Amenities, property conditions & facilities
Easy check in, enjoyed the TV options. Room clean and tidy.
Stayed 2 nights in Apr 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025