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Aparthotel

Pacific Sands Apartments

4.5 star property

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Lounge
3 bedrooms, individually decorated, individually furnished
Apartment, 1 Bedroom | Private kitchen

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Barbecue grill
  • Parking included
  • Outdoor space
  • Laundry

Explore the area

View map
3 Kirribilli Avenue, East Mackay, QLD, 4740
  • Harrup Park
    ‪3 min drive‬
  • Caneland Central
    ‪4 min drive‬
  • Mackay Base Hospital
    ‪7 min drive‬
  • Mackay, QLD (MKY)
    ‪8 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

3 bedrooms, individually decorated, individually furnished

Apartment, 2 Bedrooms

  • 71 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for King Executive Room with Balcony

3 bedrooms, individually decorated, individually furnished

King Executive Room with Balcony

  • 42 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Studio

Executive Studio

Executive Studio

  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms

  • 7 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms (Interconnecting)

3 bedrooms, individually decorated, individually furnished

Apartment, 2 Bedrooms (Interconnecting)

  • 2 bedrooms
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Room Studio

King Room Studio

King Room Studio

  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Apartment, 3 Bedrooms (Interconnecting)

3 bedrooms, individually decorated, individually furnished

Apartment, 3 Bedrooms (Interconnecting)

  • 3 bedrooms
  • River view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living room

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Mackay

Located in Mackay (East Mackay), Pacific Sands Apartments is within a 5-minute drive of Mackay Enertainment and Convention Centre and Harrup Park. .This beach aparthotel is 2.1 mi (3.3 km) from Bluewater Lagoon and 2.1 mi (3.4 km) from Caneland Central.
View more Aparthotels in MackayOpens in a new window

What's nearby

  • Mackay Enertainment and Convention Centre - 3 min drive - 2.6 km
  • Harrup Park - 3 min drive - 2.3 km
  • Caneland Central - 4 min drive - 3.3 km
  • Mackay Base Hospital - 7 min drive - 5.9 km
  • Mackay Marina Village & Shipyard - 10 min drive - 8.5 km

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 9 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Primal - ‬3 min drive
  • ‪The Grazing Goat Cafe - ‬3 min drive
  • ‪Palace Hotel - ‬3 min drive
  • ‪Mojo - ‬3 min drive

About this property

Pacific Sands Apartments

Stylish beach retreat with outdoor pool
Pacific Sands Apartments offers 51 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Accommodations at this 4.5-star aparthotel have kitchens with microwaves and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 51 individually decorated guestrooms, featuring kitchens. 32-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include microwaves and coffee/tea makers, and housekeeping is provided weekly.
Don't miss out on recreational opportunities including an outdoor pool and bicycles to rent. Additional features at this aparthotel include complimentary wireless internet access, a picnic area, and barbecue grills.
Featured amenities include express check-out, dry cleaning/laundry services, and luggage storage. Free self parking is available onsite.

Property amenities

Beach

  • Beach nearby
  • Beach towels

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Toaster

Bedrooms

  • 3 bedrooms
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 32-inch Smart TV with digital channels

Outdoor areas

  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Guidebooks
  • Housekeeping (weekly)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Vending machine

Location highlights

  • Near the airport
  • Near the ocean

Things to do

  • Bicycle rentals
  • Health club (partner property) nearby
  • Hiking/biking trails nearby
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 51 units
  • 8 floors
  • Bicycle rentals
  • Built in 2015
  • Connecting units available
  • Garden
  • Individual decor
  • Individual furnishings
  • Reception hall

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3.52 percent for credit card payments
The front desk is open Monday to Friday (8:00 AM – 5:00 PM), Saturday to Saturday (9:00 AM – 5:00 PM), and Sunday to Sunday (9:00 AM – 5:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 150.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3.52 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Direct Hotels Pacific Sands East Mackay
Direct s Pacific ds Mackay
Direct Pacific Sands East Mackay
Property Vine Pacific Sands
Direct Hotels Pacific Sands
Pacific Sands Apartments Aparthotel
Pacific Sands Apartments East Mackay
Pacific Sands Apartments Aparthotel East Mackay

Pacific Sands Apartments Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 191 out of 439 reviews
Rating 8 - Good. 148 out of 439 reviews
Rating 6 - Okay. 63 out of 439 reviews
Rating 4 - Poor. 21 out of 439 reviews
Rating 2 - Terrible. 16 out of 439 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Emma

The elevator stopped working and we were in the top story. Dust on the top of doors.
Stayed 1 night in Apr 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness
Apartment was fine, heavily used though and some things were wornout or broken ( no knob on the ceiling fan switch, one window wouldn't close properly). But the staff were very friendly and the area was very quiet.
Stayed 6 nights in Mar 2025

10/10 Excellent

Genette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I found that the reception is to I met with at the property was very accommodating and explained everything with clear detail it was a pleasure to have stayed
Stayed 1 night in Feb 2025

8/10 Good

Ross

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Adrian

Liked: Cleanliness, amenities
Everything was fine
Stayed 1 night in Oct 2024

6/10 Okay

Aaron

Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing very polite abd professional. Not enough close by eateries or bars.
Stayed 7 nights in Sep 2024

8/10 Good

ASM

Liked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
Property has potential but it's lack of cleaning and maintenance let's it down. This accommodation seems to be mostly shift workers short term stays with some residential, not for holidays. We tried to modify stay by moving back one day, Pacific Sands said no problem but we had to get Wotif to put it through. Wotif then made a big deal about it and claimed Pacific Sands would not respond so we either lost a nights stay or had to pay a large fee for the change. Upon arrival the reception at Pacific Sands had received nothing from Wotif and happily moved our dates by one day. A big thank you to the reception for doing that. We haven't used Wotif for some time and won't be using them again
Stayed 4 nights in Sep 2024

8/10 Good

Miller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beds are too soft.
Stayed 1 night in Sep 2024

2/10 Terrible

Rodney

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

wayne

Travelled with partner
Liked: Property conditions & facilities
Quiet location
Stayed 2 nights in Aug 2024

10/10 Excellent

Judith

Liked: Cleanliness, property conditions & facilities
Very convenient place to stay as close to airport and to Mackay city centre.
Stayed 5 nights in Aug 2024

4/10 Poor

Alice

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very dirty! The carpet had stains all over it and there was lots of dust. The walls need a repaint too!
Stayed 2 nights in Aug 2024

2/10 Terrible

Keith

Disliked: Cleanliness, amenities, property conditions & facilities
I got in late and the doors were locked so I was unable to check in to my room. I ended up having to go to a different hotel even though I had already paid for this one.
Stayed 1 night in Aug 2024

2/10 Terrible

ColinParawan

Travelled with family
Disliked: Cleanliness, room comfort

Totally disappointed....

The curtains had traces of mold. The washing machine was not cleaned, the dryer contained towels left by the cleaning staff. There were cobwebs at the base of the dishwasher in the kitchen area. Pillows in second bedroom had unknown white marks/stains on them. Several surfaces had dirty marks. EG Doors and walls. I used this property several years ago but due to the state of the room, family and I will not be returning. This was reported to reception but have not been contacted by property management and therefore i expect they have little care for their guests.
Stayed 1 night in Aug 2024

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very run down and dirty! We had to be moved from the first room due to airconditioner not working and musty/mould smell and the second room had the most putrid carpet and a dirty sock in the wardrobe.
Stayed 2 nights in Aug 2024

10/10 Excellent

Brady

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay, well maintained, clean, tidy and quiet
Stayed 2 nights in Aug 2024

8/10 Good

Wyatt

Stayed 1 night in Jul 2024

10/10 Excellent

Kingsly

Stayed 3 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness
Convenient
Stayed 6 nights in Jun 2024

6/10 Okay

Damian

Stayed 25 nights in Jun 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and modern
Stayed 2 nights in Jun 2024

10/10 Excellent

Kingsly

Business traveller
Liked: Cleanliness, property conditions & facilities
Excellent reception polite and informative Very quite and close to all shopping beaches Fuss free stay everything required in a self contained apartment
Stayed 4 nights in Jun 2024

8/10 Good

Bhadra

Business traveller
Liked: Cleanliness, property conditions & facilities
Property doors are very hard to open. We need both hand to open the doors. When doors are open and close very noisy.
Stayed 23 nights in Jun 2024