4/10 Poor
Brent
16 Jun 2025
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here twice now and my overall opinion is that Outbound is just another overpriced mammoth lodging option. There is the deception of the room photos vs. reality (probably similar to any given hotel). I recently paid more than I normally do with the impression that I’d be staying on the newer part of the property. I was disappointed when I found I wasn’t. But my biggest dissatisfaction was finding that the room I was assigned to smelled like historic cigarette smoke and an old moldy honeymoon suite at the Ramada Inn. For the first time of my life I explained my situation to front desk clerk and asked for another room. I pointed out that Expedia showed a cabin room (newer building) for tonight for $50 less than what I paid. He seemed frustrated and turned the situation into what seemed like more of a negotiation as he tried explaining my options. I felt like he was trying to find something I’d settle for rather than the attempt to “make it right” mentality some businesses have. Eventually he assigned me one of the rooms that normally go for a cheaper price, but the room had no odor. Aside from having to kill two flies in the window, I had no complaints… Super thin pillows if I had to reach for something though. In conclusion, I was grateful for the little bit of flexibility the front desk gave me. But in the future I will seek one of Mammoth’s many other lodging options.
Brent
Stayed 1 night in Jun 2025
