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Holiday Inn Express Mountain View - S Palo Alto by IHG

2.5 star property

Photo gallery for Holiday Inn Express Mountain View - S Palo Alto by IHG

Exterior
Exterior
Free daily buffet breakfast
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View map
Mountain View, CA
  • Place, Stevens Creek Trail
    ‪11 min walk‬
  • Place, Mariposa Park
    ‪11 min walk‬
  • Place, Mountain View Center for the Performing Arts
    ‪15 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room

Room amenity

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(26 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(21 reviews)
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Property amenity
Residence Inn by Marriott Palo Alto Mountain View
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
4.4 out of 5, Excellent, 715 reviews
The price is NZ$237
includes taxes & fees
6 Mar - 7 Mar
Residence Inn by Marriott Palo Alto Mountain View

About the area

Mountain View

With a stay at Holiday Inn Express Mountain View - S Palo Alto by IHG, you'll be centrally located in Mountain View, within a 10-minute drive of Stanford University and Shoreline Amphitheatre. .This hotel is 7.6 mi (12.3 km) from Levi's Stadium and 10.7 mi (17.2 km) from San Francisco Bay.

What's nearby

  • Stevens Creek Trail - 11 min walk - 1.0 km
  • Mariposa Park - 11 min walk - 1.0 km
  • Rengstorff Park - 14 min walk - 1.3 km
  • Mountain View Center for the Performing Arts - 15 min walk - 1.3 km
  • San Antonio Shopping Center - 4 min drive - 2.5 km

Getting around

  • Whisman Station - 5 min drive
  • Mountain View Station - 7 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 23 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Kunjip Tofu - ‬10 min walk
  • ‪Panera Bread - ‬5 min walk
  • ‪Chicken G's - ‬2 min walk
  • ‪1 Oz Coffee - ‬13 min walk

About this property

Holiday Inn Express Mountain View - S Palo Alto by IHG

Hotel in Mountain View with a coffee shop and free breakfast
Holiday Inn Express Mountain View - S Palo Alto by IHG offers 44 air-conditioned accommodations with tablet computers and laptop-compatible safes. Beds feature pillowtop mattresses. 40-inch LED televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Mountain View hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center and complimentary bicycles.
Make yourself at home in one of the 44 air-conditioned rooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 40-inch LED televisions with satellite programming provide entertainment. Bathrooms have complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite at the hotel's coffee shop/cafe. A complimentary buffet breakfast is served daily from 6:00 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • A coffee shop/cafe

Things to do

  • Free bicycle rentals
  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • MP3 dock
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2 AM
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests arriving after 11 PM must use the phone or doorbell at the front door.

Renovations and closures

The property will be renovating from December 25 2025 to February 28 2026 (completion date subject to change). The following areas are affected:
  • Business center
  • Fitness facilities
  • Hallway
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: USD 30.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Mountain View S Palo Alto
Holiday Inn Express S Palo Alto
Holiday Inn Express S Palo Alto Hotel
Holiday Inn Express S Palo Alto Hotel Mountain View
Holiday Inn Express Mountain View S Palo Alto Hotel
Holiday Inn Express S Palo Alto Hotel
Holiday Inn Express Mountain View S Palo Alto
Holiday Inn Express S Palo Alto
Hotel Holiday Inn Express Mountain View - S Palo Alto
Holiday Inn Express Mountain View - S Palo Alto Mountain View
Express Mountain S Palo Alto

Holiday Inn Express Mountain View - S Palo Alto by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 295 out of 504 reviews
Rating 8 - Good. 134 out of 504 reviews
Rating 6 - Okay. 45 out of 504 reviews
Rating 4 - Poor. 13 out of 504 reviews
Rating 2 - Terrible. 17 out of 504 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms good location very helpful and professional staff free breakfast good options
Stayed 2 nights in Nov 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities
Young man at the front desk was very helpful for bus ride to Stanford University. Great breakfast and cleaning staff and maintenance staff were very friendly and kind asking us if we need anything. We will definitely come back!! Thank you!!
Stayed 2 nights in Oct 2025

8/10 Good

Faiz

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious and ultra clean.
Stayed 3 nights in Oct 2025

10/10 Excellent

Rondrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 2 nights in Oct 2025

6/10 Okay

Yvonne

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed in the state of the property. Old and over-priced. I wouldn’t rate it 3 star. It’s a 2 star. Nothing against the staff. It’s just an OLD hotel being priced as if it were new. Not happy with Hotels.com as a result. Earlier in the week I was at an excellent Westin Element in San Jose. I wish I had not left that property.
Stayed 4 nights in Oct 2025

8/10 Good

Allison, Fort Worth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Solid. Clean. Quiet. Good value Centrally located. Dated interior.
Stayed 2 nights in Oct 2025

4/10 Poor

Tim

Liked: Staff & service
Disliked: Property conditions & facilities
The room I was given has a window whose curtains did not close all the way. It was also next to a busy street and I had trouble falling sleep for the 2 nights I was there. Also the keycard didn't work at first and I had to go back down to get it re-programmed. Other than that, it is very close to Castro Street in Mountain View.
Stayed 2 nights in Oct 2025

6/10 Okay

Elena

Stayed 1 night in Oct 2025

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Pakou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast , one of the best
Stayed 1 night in Oct 2025

10/10 Excellent

Micaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Sep 2025

8/10 Good

BASUKI, New York

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Just typical hotel chain.
Stayed 4 nights in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking Area was safe
Stayed 2 nights in Sep 2025

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient it was quiet, clean, and affordable compared to some other places in the area.
Stayed 1 night in Sep 2025

2/10 Terrible

William FX

Disliked: Room comfort
Ok at best
Stayed 2 nights in Sep 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and clean. They didn’t bring any fresh towels up during my stay though.
Stayed 2 nights in Sep 2025

6/10 Okay

Anna

Business traveller
The room was clean, but the safe didn’t work, the desk chair hydraulic was broken and didn’t stay up, made it hard to work. The air conditioner was very noisy and the elevator made a lot of noise and had an expired certificate - 2023.
Stayed 3 nights in Sep 2025

10/10 Excellent

Herman

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Dmitry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Bad customer service

This review is for the second reservation we were forced to make because our first reservation for two beds wasn’t available. Front desk person was rude and didn’t explain why our reservation for two beds isn’t available. He made us get a second room which cost us more than twice. We’ve used hotels.com for dozen of years and hopefully you can resolve it and hotel should refund us cost for one rxtra room
Stayed 1 night in Sep 2025

2/10 Terrible

Dmitry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Room unavailable and made us get 2nd room

We reserved a room with two beds. Upon arrival, they said they don’t have the room and if we want to stay we need to get another second room. And the front desk person was rude. Wanted us to get second room directly through him instead of hotels.com. BTW, both hotels.com and IHG website was showing there were multiple two bed rooms still available while we were checking in.
Stayed 1 night in Sep 2025

10/10 Excellent

Gulnara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel!
Stayed 1 night in Aug 2025

8/10 Good

Dong Hee, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked that they provided a simple but varied breakfast for free.
Stayed 2 nights in Aug 2025

2/10 Terrible

Fady

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotels you will ever experience. Rooms are dirty and will get you sick. Stay away at all cost.
Stayed 4 nights in Aug 2025

8/10 Good

Kristen

Travelled with partner
Liked: Staff & service, amenities
It’s a bit outdated, but clean and the staff was nice. I did ask for late check out and they said they couldn’t unless I was a gold member. Then me and my husband stayed in the car to talk and the person that checked us in asked if we were ok and that if we needed a late check out and apologized and said we could’ve done that. He was very nice and pleasant and was helpful with any concerns or questions I had. I enjoyed our time and also it was only 8 mins away from the shoreline which is why we stay there.
Stayed 2 nights in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was polite and helpful. It’s no frills. I’ve stayed there before. I’m not one to give a place a second chance if I’ve had a bad experience so this is a big thumbs up from me.
Stayed 3 nights in Aug 2025