We had two rooms and one room was great, it was very clean and comfortable. We could have used some extra toilet paper but that was easily solvable. The problem with our second room was that it was not cleaned from the previous guests. Okay, fine, they got us a different room. But when we returned to that room the next day after being out and about, they had wiped our rooms keys and we couldn’t get in and we were trying to get ready to attend a wedding. They had not kept a record of the room switch, then didn’t quickly resolve the problem, it took 40 minutes before we could get in. This is really poor management in general and poor training of employees. What would have otherwise been a very satisfactory stay was tainted by this unnecessary series of events. And while most of the hotel was very clean, the carpets in the elevators were gross. Doesn’t seem like a huge expense to just replace those small areas.