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Best Western Plus Hacienda Hotel Old Town

3.0 star property

Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool, pool loungers
Exterior
Terrace/patio
Daily buffet breakfast (USD 12.95 per person)
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
4041 Harney St, San Diego, CA, 92110
  • Place, Heritage Park
    ‪1 min walk‬
  • Place, Whaley House Museum
    ‪3 min walk‬
  • Place, Old Town San Diego State Park
    ‪7 min walk‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(65 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(71 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.2 out of 10
Very good
(17 reviews)
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

8.8 out of 10
Excellent
(51 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(20 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Private kitchenette

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

7.0 out of 10
Good
(2 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.2 out of 10
Wonderful
(5 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(7 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(9 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

8.8 out of 10
Excellent
(51 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Accessible)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Accessible)

9.0 out of 10
Wonderful
(6 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Hilton Garden Inn San Diego Old Town/SeaWorld Area
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.3 out of 5, Excellent, 1,331 reviews
The price is NZ$266
includes taxes & fees
22 Feb - 23 Feb
Hilton Garden Inn San Diego Old Town/SeaWorld Area

About the area

San Diego

With a stay at Best Western Plus Hacienda Hotel Old Town in San Diego (Old Town San Diego), you'll be within a 5-minute drive of Mission Bay and Old Town San Diego State Park. .This hotel is 3.3 mi (5.4 km) from Port of San Diego and 4.4 mi (7.2 km) from San Diego Convention Center.

What's nearby

  • Mormon Battalion Historic Site - 1 min walk - 0.0 km
  • Heritage Park - 1 min walk - 0.1 km
  • Whaley House Museum - 3 min walk - 0.3 km
  • Old Town San Diego State Park - 7 min walk - 0.6 km
  • University of San Diego - 2 min drive - 1.9 km

Getting around

  • Washington Street Station - 2 min drive
  • Old Town Transit Center - 8 min walk
  • San Diego Intl. Airport (SAN) - 16 min drive

Restaurants

  • ‪Cafe Coyote - ‬2 min walk
  • ‪Casa de Reyes - ‬5 min walk
  • ‪Casa Guadalajara - ‬8 min walk
  • ‪Old Town Mexican Cafe - ‬2 min walk
  • ‪ARCO - ‬9 min walk

About this property

Best Western Plus Hacienda Hotel Old Town

Suburban hotel with an outdoor pool, 8-minute walk to Old Town San Diego State Park
Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 40-inch flat-screen televisions come with pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Diego hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered weekly.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 197 air-conditioned rooms featuring microwaves and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and pay movies provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Enjoy Mexican cuisine at Old Town Tequila Factory, a restaurant where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:00 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in San Diego? This hotel has 3003 square feet (279 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary during limited hours, and a cruise ship terminal shuttle is also provided at no charge.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:30 AM.
Old Town Tequila Factory - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 6:30 AM to 10:00 PM
  • Free train station pick-up shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle
  • Free train station drop-off
  • Parking on site (USD 25 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: USD 12.95 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,003 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 8.95 for children
  • Self parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1080 out of 1915 reviews
Rating 8 - Good. 397 out of 1915 reviews
Rating 6 - Okay. 240 out of 1915 reviews
Rating 4 - Poor. 110 out of 1915 reviews
Rating 2 - Terrible. 88 out of 1915 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place has potential, but was very disappointing, mostly due to the staff. The staff was incompetent and unhelpful. Apparently, the airport shuttle was overbooked so it wasn’t an option. There was no decent coffee options, the room was dated, but fine, bed was good, but this place is a definite do not recommend!
Stayed 1 night in Nov 2025

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great will be using this hotel in the future.easy check in and front staff was very nice l.
Stayed 1 night in Nov 2025

10/10 Excellent

Susan, Cibilo

Stayed 1 night in Oct 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities
Stay was good, restaurant was great! Breakfast worth the 12.95. Staff were very friendly and helpful. Yes I will be back in December.
Stayed 3 nights in Nov 2025

10/10 Excellent

Frank

Travelled with group
Staff was great and very helpful. Rooms were clean and very nice. Your hotel has a lot to offer. I will return again!
Stayed 5 nights in Oct 2025

10/10 Excellent

jessica

Room was comfortable . Only thing missing was a trash can . And would have lik
Stayed 1 night in Nov 2025

10/10 Excellent

Callie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was AMAZING and the location to MCRD was very important. Loved the area of Old Tiwne also! 0
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Great location, staff was very friendly and helpful.
Stayed 1 night in Nov 2025

10/10 Excellent

Jane

Exceptionally nice room. No breakfast included?
Stayed 1 night in Oct 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities
This place is great! Close to everything and very nice staff and very clean!
Stayed 1 night in Oct 2025

2/10 Terrible

Ryan

People working there were not friendly. Systems were down. Rooms are dated and haven't been updated since
Stayed 2 nights in Oct 2025

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, amenities
Loved the location and the pleasant and efficient way the staff treated us from airport pickup to checkin. We ended up with a large room with living area separate from bedroom. So much to see and do here in Old Town San Diego all within walking distance. Bed was comfortable and the unit was clean. Beautiful grounds as well. Used this as a pre cruise stay and they offer transportation to the port
Stayed 1 night in Oct 2025

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
Love staying here when coming to SD
Stayed 1 night in Aug 2025

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, walkable property. Staff went above and beyond to make our stay wonderful.
Stayed 1 night in Oct 2025

10/10 Excellent

William

Stayed 2 nights in Oct 2025

8/10 Good

Donald

Travelled with family
Liked: Staff & service, amenities
Convenient. Room 308 was intermittently noisy. Brief periods of sleep disturbing machinery running. Room was set up for 2 guests...there were 3 of up...reserved well in advance of checking in. 2 coffee cups ...one bar of soap.
Stayed 2 nights in Oct 2025

8/10 Good

jacqueline

Stayed 1 night in Oct 2025

10/10 Excellent

Jo-Ann

Liked: Cleanliness, amenities, property conditions & facilities
We were welcomed from the start of our shuttle driver and then the clerk who checked us in. Everyone we met were friendly and helpful. The hotel is very nice, clean and beautifully decorated. It was wonderful!
Stayed 2 nights in Oct 2025

10/10 Excellent

Kristi

Stayed 1 night in Oct 2025

6/10 Okay

Salomon

Disliked: Cleanliness, property conditions & facilities
Stayed for one night room had a musty smell, decor well worn, bathroom was not clean properly and saw a dead mosquito on the tub wall.
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

We love the service and atmosphere 😊
Stayed 4 nights in Oct 2025

8/10 Good

Deana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown
Stayed 1 night in Oct 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 2 nights in Sep 2025

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación en lugar histórico
Stayed 2 nights in Oct 2025

10/10 Excellent

behnaz

Stayed 1 night in Oct 2025