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Best Western Plus Hacienda Hotel Old Town

3.0 star property

Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool, pool loungers
Exterior
Exterior
Breakfast area
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
4041 Harney St, San Diego, CA, 92110
  • Place, Heritage Park
    ‪1 min walk‬
  • Place, Whaley House Museum
    ‪3 min walk‬
  • Place, Old Town San Diego State Park
    ‪7 min walk‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪8 min drive‬

Room options

1 King Bed, Non-Smoking, Sofabed

  • Sleeps 3

Accessible - 1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

Accessible - 2 Queen, Mobility Accessible, Roll In Shower, Non-Smoking

  • Sleeps 4

Queen Room with Two Queen Beds - Disability Access

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, 2 Rooms, Living Room, Two Flat Screen Televisions, Microwave And Refr

  • Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Kitchenette

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 Queen Bed with Sofabed

  • Sleeps 3

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About the area

San Diego

With a stay at Best Western Plus Hacienda Hotel Old Town in San Diego (Old Town San Diego), you'll be within a 5-minute drive of Mission Bay and Hotel Circle. .This hotel is 0.4 mi (0.7 km) from Old Town San Diego State Park and 2.9 mi (4.6 km) from Balboa Park.

What's nearby

  • Heritage Park - 1 min walk - 0.1 km
  • Whaley House Museum - 3 min walk - 0.3 km
  • Presidio Park - 3 min walk - 0.3 km
  • Old Town San Diego State Park - 7 min walk - 0.6 km
  • University of San Diego - 4 min drive - 1.9 km

Getting around

  • Washington Street Station - 2 min drive
  • Old Town Transit Center - 8 min walk
  • San Diego Intl. Airport (SAN) - 16 min drive

Restaurants

  • ‪Cafe Coyote - ‬2 min walk
  • ‪Casa de Reyes - ‬5 min walk
  • ‪Old Town Mexican Cafe - ‬2 min walk
  • ‪Casa Guadalajara - ‬8 min walk
  • ‪ARCO - ‬9 min walk

About this property

Best Western Plus Hacienda Hotel Old Town

Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 40-inch flat-screen televisions come with pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Diego hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered weekly.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 197 air-conditioned rooms featuring microwaves and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and pay movies provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Enjoy Mexican cuisine at Old Town Tequila Factory, a restaurant where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours).
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in San Diego? This hotel has 3003 square feet (279 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary during limited hours, and a cruise ship terminal shuttle is also provided at no charge.
Old Town Tequila Factory - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 6:30 AM to 10:00 PM
  • Free train station pick-up shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle
  • Free train station drop-off
  • Parking on site (USD 30 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,003 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Self parking fee: USD 30 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1119 out of 2010 reviews
Rating 8 - Good. 419 out of 2010 reviews
Rating 6 - Okay. 266 out of 2010 reviews
Rating 4 - Poor. 113 out of 2010 reviews
Rating 2 - Terrible. 93 out of 2010 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay near Old Town. The buffet breakfast had plenty of choices and well stocked.
Stayed 1 night in Feb 2026

2/10 Terrible

Travis, LAKEWOOD

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are outdated and hotel staff have integrity issues. Originally booked for a two-bed room for myself and my family (wife and two kids). Arrived at about 8pm and was told they oversold and they don't have any two-bed's left, even though I had already booked and paid for it. The night manager offered to bring in a roll-away bed and reduce my total rate/charges by half. This was never done. The night manager lied to my face. Never received and refund or a lower rate. Room appearance is awful. It appears like the rooms haven't been upgraded since the early 90's. Even saw what appeared to be a bed bug on the mattress. Shame on the hotel staff for keeping the hotel in this kind of condition. It has so much potential, especially being the closest hotel to OldTown San Diego (restaurants, giftshops and bars. Didn't initially believe the negative reviews prior to my experience but, Man!!! Did I learn my lesson.
Stayed 1 night in Jan 2026

8/10 Good

Mary

Travelled with family
Room was clean beds comfy closet was a bit dirty like not sure if cleaning crew missed areas, other than that my stay was good
Stayed 1 night in Feb 2026

6/10 Okay

Gabriel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was just okay. The mattress was in dire need of replacement. It was bumpy, and you could feel the springs. The furniture is also quite dated and in need of upgrades. On the flip side, the woman at check-in was very friendly.
Stayed 1 night in Feb 2026

4/10 Poor

Thanh Luan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Feel bad, everything no good. Only The staff were excellent.
Stayed 1 night in Feb 2026

8/10 Good

Cindy

Stayed 1 night in Feb 2026

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, staff was very nice, overall very pleasant
Stayed 1 night in Feb 2026

2/10 Terrible

Grace, Long Beach

Travelled with partner
Disliked: Property conditions & facilities
This hotel is old, it smells, and the bed is lumpy. Not worth tge money anymore. I used to love staying here.
Stayed 1 night in Feb 2026

10/10 Excellent

Richard, Pueblo

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, the room, the staff and location were all great
Stayed 4 nights in Feb 2026

8/10 Good

christine

Friendly staff. Breakfast was not up as good as many other similar hotels.
Stayed 1 night in Jan 2026

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was very friendly. Wasn’t to impressed with the breakfast though.
Stayed 1 night in Feb 2026

6/10 Okay

Robert

Business traveller
Disliked: Amenities, property conditions & facilities
locations is old, rooms are not really set up to work, minimal outlets. Elevators were not working at the time, it's the little conveniences that were missing or not working. The shuttle service to and from the airport was not available. overall, the location is good, probably better if you're on vacation rather than business.
Stayed 3 nights in Feb 2026

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Alicia at the tequila factory was amazing. She made great suggestions and helped make our trip the best! Our check in person went above and beyond she was kind, personable and made our check in an enjoyable process. The manager Michelle took the time to answer questions before our arrival which was greatly appreciated, she went above and beyond simply the best hospitality. Finally the staff at breakfast welcomed us both mornings and were warm and engaging. Staff makes all the difference and at every level everyone was incredible.
Stayed 2 nights in Feb 2026

8/10 Good

Lawrence, Seattle

Stayed 2 nights in Feb 2026

10/10 Excellent

Shirley

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Feb 2026

10/10 Excellent

Selena

Stayed 1 night in Jan 2026

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Let's start off with a free hotel shuttle from the airport to the hotel. Very good. Registration went smoothly, but finding our room was interesting. The motel is multilevel and one has to follow instructions to find your room. We arrived in the evening so once was found our room we were off to the Old Town Tequila Factory Restaurant which is on the property. Again, a bit tricky to find as we had to use another elevator and go up a few floors. Back to the room it seemed a bit dated in it's decor. It was clean and for a one night stay before a cruise was excellent. Breakfast the next morning was included in the price so that was a plus. Did I mention there was also a free shuttle to the cruise port. Over all a very cost effective place to stay if you are going on a cruise out of San Diego. Definitely would do it again.
Stayed 1 night in Jan 2026

8/10 Good

Venus, Ontario

Stayed 1 night in Dec 2025

4/10 Poor

Julie

Liked: Staff & service
Disliked: Amenities
The room was very outdated, small, and musty. Was expecting more from a best western plus location. Don’t think we will be staying here again.
Stayed 2 nights in Feb 2026

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, amenities
Very comfortable stay and staff very nice
Stayed 1 night in Feb 2026

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Helpful staff. Good restaurant. Attractive architecture and gardens.
Stayed 2 nights in Dec 2025

2/10 Terrible

Blanca

Stayed 1 night in Feb 2026

10/10 Excellent

john

Stayed 2 nights in Jan 2026

10/10 Excellent

Juanita

Love coming to this hotel great staff & very clean.
Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff
Stayed 1 night in Jan 2026