2/10 Terrible
Chris
2 Jan 2026
Disliked: Cleanliness, amenities, property conditions & facilities
When I first arrived I noticed a mildew smell and it seemed like the room was not properly cleaned before my arrival. Also the main feature of the hotel room was the Jacuzzi tub which was covered in stains, three different types of tile on the wall indicating plumbing issues. The hot tub drain plug was not attached to the tub and the drain plug provided did not work and could not prevent the water from draining along with several of the tub jets not working made it impossible to use the Jacuzzi tub feature which was the whole attraction of the high priced room. Also during my stay I seem to notice what might be black mold in the bathroom. Also due to the rain the roof of my room was leaking water from the ceiling and onto a table and floor which had my cell phone, tablet and several hats on top of it and underneath it. Needless to say they were all covered in water when I woke up in the morning. And I did not get woken up by my alarm because the water that was leaking from the roof damaged my cell phone. And on top of that my room and maybe all the other rooms possibly lost power so I had no AC or heater no lights no power for the majority of my stay. Parking lot and pool also flooded along with many hotel rooms on the first floor. I could not even call the front desk because they had no phone due to the power. The lots of power and cell phone damage caused me to wake up later than planned and caused me to miss important meeting. This was honestly one of the worst experiences
Chris
Stayed 1 night in Dec 2025