After a cancelled flight to where we weren't going to make it to California for the night, I called Ocean Villa Inn, and they said that it was up to hotels.com to decide whether to refund. I spoke with hotels.com and they were great and were willing to refund on their end, but they had to get approval from Ocean Villa Inn who then refused. I absolutely understand policies, but I am very frustrated that they passed the buck to hotels.com and so I was excited to find out we would get a refund, only to find out that Ocean Villa Inn didn't actually mean what they said, and they would refuse on their end. They have a phone number to text (they had texted from leading up to the stay and saying to text with any concerns) that I tried to reach out to before this review with no response. Even if there had been a simple "we're sorry" response, I would not be leaving the review.