I am writing to formally express my deep dissatisfaction with my recent stay at Wyndham Garden San Diego Near SeaWorld which significantly impacted the quality of my trip. Upon arrival, I quickly discovered that there was no hot water available on the first day of my stay. When I called the front desk to inquire about this issue, I spoke with Paul, who was not only unapologetic but also appeared clearly bothered and dismissive of the situation. His unprofessional demeanor only added to the frustration and disappointment I felt.
Further compounding the poor experience, the sink in my room was backed up, creating an unsanitary and unpleasant environment. When I raised this concern with another front desk staff member, Justin, I was met with an unacceptable response. Rather than addressing the problem, Justin stated that because I booked through Expedia, the issue was essentially not the hotel's responsibility. This response was completely unprofessional and demonstrated a lack of accountability and basic customer service.
I chose your establishment with the expectation of receiving the quality and service typically associated with your brand. Unfortunately, my expectations were sorely let down at every turn. The handling of both the maintenance issues and the customer service interactions fell far below any reasonable standard.