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HI San Francisco Downtown Hostel

2.0 star property

Photo gallery for HI San Francisco Downtown Hostel

Lobby sitting area
Lounge
Lounge
Private Queen Room Ensuite
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Laundry room
  • 24/7 front desk

Explore the area

View map
312 Mason Street, San Francisco, CA, 94102
  • Place, Westin St Francis Hotel Glass Elevators
    ‪3 min walk‬
  • Place, Union Square
    ‪3 min walk‬
  • Place, Warfield Theatre
    ‪6 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪16 min drive‬

Room options

View all photos for Private Queen Room Ensuite

Private Queen Room Ensuite

Private Queen Room Ensuite

7.8 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Private Economy Room

Desk, laptop workspace, blackout curtains, iron/ironing board

Private Economy Room

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Private Twin Room Ensuite

Private Twin Room Ensuite

Private Twin Room Ensuite

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Bed in All-Gender 6-Bed Dorm Ensuite

Desk, laptop workspace, blackout curtains, iron/ironing board

Bed in All-Gender 6-Bed Dorm Ensuite

  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Bed in Women's 4-bed Dormitory Ensuite

Desk, laptop workspace, blackout curtains, iron/ironing board

Bed in Women's 4-bed Dormitory Ensuite

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Bed in Women's 4-bed Dormitory

Desk, laptop workspace, blackout curtains, iron/ironing board

Bed in Women's 4-bed Dormitory

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Bed in Men's 4-bed Dormitory Ensuite

Desk, laptop workspace, blackout curtains, iron/ironing board

Bed in Men's 4-bed Dormitory Ensuite

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Bed in Men's 4-bed Dormitory

Desk, laptop workspace, blackout curtains, iron/ironing board

Bed in Men's 4-bed Dormitory

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bunk Bed

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About the area

San Francisco

With a stay at HI San Francisco Downtown Hostel in San Francisco (Union Square), you'll be a 3-minute walk from Union Square and 12 minutes by foot from Moscone Convention Center. .This hostel is 0.5 mi (0.8 km) from Palace Hotel and 1.4 mi (2.3 km) from Oracle Park.
View more Hostels in San FranciscoOpens in a new window

What's nearby

  • SHN Curran Theatre - 2 min walk - 0.2 km
  • Westin St Francis Hotel Glass Elevators - 3 min walk - 0.3 km
  • Union Square - 3 min walk - 0.3 km
  • Warfield Theatre - 6 min walk - 0.6 km
  • Moscone Convention Center - 11 min walk - 1.0 km

Getting around

  • San Francisco Station - 2 min drive
  • Powell St & O'Farrell St Stop - 2 min walk
  • San Francisco Intl. Airport (SFO) - 28 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Herb N'Kitchen - ‬2 min walk
  • ‪Cityscape Bar & Restaurant | Hilton San Francisco Union Square - ‬2 min walk
  • ‪Hinodeya - ‬1 min walk
  • ‪Pinecrest Diner - ‬1 min walk

About this property

HI San Francisco Downtown Hostel

Hostel in San Francisco, 3-minute walk to Union Square
HI San Francisco Downtown Hostel offers 99 accommodations with hair dryers and portable fans. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Housekeeping is offered on request and irons/ironing boards can be requested.
Make yourself at home in one of the 99 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include desks and portable fans, and housekeeping is provided on request.
Make use of convenient amenities such as complimentary wireless internet access, a communal living room, and tour/ticket assistance.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 35 per night)

Food and drink

  • Coffee and tea in common areas

Things to do

  • Foosball table
  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Nearby parking fee: USD 35 per night(82 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hi Francisco Hostel Francisco
HI San Francisco Downtown Hostel San Francisco
HI San Francisco Downtown Hostel Hostel/Backpacker accommodation

HI San Francisco Downtown Hostel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 255 out of 382 reviews
Rating 8 - Good. 87 out of 382 reviews
Rating 6 - Okay. 21 out of 382 reviews
Rating 4 - Poor. 7 out of 382 reviews
Rating 2 - Terrible. 12 out of 382 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Barry

Stayed 3 nights in Oct 2025

10/10 Excellent

Elle

Business traveller
Liked: Cleanliness, staff & service
Great! No complaints.
Stayed 3 nights in Oct 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, room comfort
Air conditioning not working well
Stayed 4 nights in Oct 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a blast staying here! Super easy to walk to from Powell Station, full kitchen to cook and store food, and everyone was super nice. Definitely will be back again!
Stayed 1 night in Oct 2025

10/10 Excellent

Christopher, Berkeley

Stayed 1 night in Oct 2025

8/10 Good

Paulina

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
the staff is not friendly with everybody:(
Stayed 5 nights in Oct 2025

10/10 Excellent

Fendika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room..
Stayed 1 night in Oct 2025

10/10 Excellent

Christopher, San Diego

Stayed 1 night in Oct 2025

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay in a hostel and I was very impressed. The room was clean and neat, it was quiet, and the staff was very friendly and helpful. I’d definitely stay here again.
Stayed 2 nights in Oct 2025

6/10 Okay

Yasaun

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Adequate

I would stay here again for a QUICK TRIP. Pros - Close to a lot of things and very accessible (it is actually in downtown) - Rooms were clean and guests were respectful and quiet - No real issues with the stay Cons There were two things that turned me off the most: 1) Front desk- I observed and interacted with about 6 staff and what I found with all of them (except one younger white girl) is that they were all very nonchalant. They weren't rude or unprofessional but they also weren't friendly, welcoming, or engaging either. I saw them eating, being directly on their phone, and having personal conversations with coworkers right at the front desk. Since when can you eat and have a phone to your face in front of guests. Keep in mind these observations are with multiple guests around. The second thing being "no unregistered guests" in the room. Now if I were in the shared room that is completely sensible but if I am paying for a private room those rules shouldn't apply.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice and helpful staff, attractive comfortable lounge area, great laundry set up.
Stayed 2 nights in Oct 2025

8/10 Good

Fandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Josiah, Rochester Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the vibe, great people, really great feel to the whole hostel. Would definitely stay there again
Stayed 1 night in Oct 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Sui Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful and help me to change my room due to someone occupied my bed
Stayed 2 nights in Oct 2025

8/10 Good

Tadashi

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access to downtown area. Thanks
Stayed 6 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hostel
Stayed 7 nights in Sep 2025

10/10 Excellent

gabrielle

Stayed 3 nights in Sep 2025

10/10 Excellent

Brooke

Liked: Cleanliness
Stayed 5 nights in Aug 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostel amenities, activities and ambiance are wonderful. It was a great, lower-cost place to stay in a great location for exploring the city
Stayed 2 nights in Sep 2025

2/10 Terrible

Alfred

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact The clerk was alone and juggling many things at once. I was told to come back after 3 or 4pm. Then clerk was on cell phone. Could've open windows on 2nd floor and extremely stuffy. Same with room. Room was small with no privacy curtains, and dirty carpet. Construction noise early in morning. I did like the location. It was a miserable experience.
Stayed 1 night in Sep 2025

6/10 Okay

Danae

Disliked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the most interesting
Stayed 1 night in Aug 2025

8/10 Good

Mary Angel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility to transpo, great stay for a cheaper price if you’re on a budget.
Stayed 2 nights in Aug 2025

10/10 Excellent

Esteban, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying @ Hi hostel SF downtown.... Excellent location, super nice and friendly staff, literally 3 min walking to union square plaza and macy's..... rooms are always clean.... I had a great time meeting people from other countries.
Stayed 1 night in Aug 2025