2/10 Terrible
Verified traveller
Business traveller
21 Mar 2025
Disliked: Cleanliness, staff & service
Dirty Room, Not Ready on Time, Bad Staff
Don’t stay here, horrible experience. The room was not ready until an hour and a half after it was supposed to be ready. It was supposed to be ready at 3 PM. It was ready at 4:30. The front desk staff (Steve) did not acknowledge or apologize for the issue until I asked him about the policy for the room not being ready on time.
He finally told me that he would waive the cost for the pet fee on the room ($75, NOT clearly listed while booking). I was super grateful, and told him so. But when I checked out, it turns out that he just took $20 off that charge. When Steve offered to comp the pet fee, another staff member (Miguel) witnessed it, but when I checked out the next day with Miguel, he said he didn’t remember & the notes on my account said reduced pet fee.
Once we got in the room, it was filthy. Lipstick smudge on the door to the bedroom, fingerprints and smudges on the windows, sink wouldn’t drain. Stopper wouldn’t raise. Toilet seat was wet.
Then, when we got back at midnight, after a long day out at a conference, the room key didn’t work. I went downstairs and told them, and the staff let me know that it’s because I put the do not disturb sign in the actual card key slot. Turns out that the do not disturb sign should not go in the key slot, even though it tells you to put it there the staff said that when you put it there, if it stays there long enough, it will deactivate the lock. I had to go down twice to get the key card reset. At 12:30 in the morning.
Verified traveller
Stayed 1 night in Mar 2025