2/10 Terrible
Michelle
5 May 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I checked in a bit early because I had an early evening wedding to get ready for. When I checked in they said it would be a "small fee" for early check-in even though my room was already ready. I didn't really have a choice so I agreed (but I did not ask for the cost). I took a shower in the afternoon and the water was cold but I had to shower to get ready. I was running late so didn't say anything. I tried to take a shower the next morning and it was too cold to even get in. I reported that to the front desk when I checked out. That did not seem at all surprising to the front desk person. I asked if there was anything they could do to compensate for the lack of hot water and was told the manager does not make approve adjustments for those types of complaints. They did not even waive the early check-in fee which ended up being $50! I don't consider that a small fee. Overall, quite disappointed that there was no attempt to compensate me for what should have been a non-negotiable in a hotel room.
Michelle
Stayed 1 night in Apr 2025