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SureStay Plus Hotel by Best Western San Jose Central City

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western San Jose Central City

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Pool
Reception
Exterior
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

View map
2650 Monterey Hwy, San Jose, CA, 95111
  • Santa Clara County Fairgrounds
    ‪15 min walk‬
  • CSU San Jose State University
    ‪4 min drive‬
  • San Jose McEnery Convention Center
    ‪6 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(4 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub

Suite, 1 Queen Bed, Non Smoking, Jetted Tub

Suite, 1 Queen Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Pool View

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Balcony, Pool View

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible, Jetted Tub

Suite, 1 Queen Bed, Accessible, Jetted Tub

Suite, 1 Queen Bed, Accessible, Jetted Tub

7.0 out of 10
Good
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

8.6 out of 10
Excellent
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(39 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(12 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(28 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

San Jose

A stay at SureStay Plus Hotel by Best Western San Jose Central City places you in the heart of San Jose, within a 5-minute drive of Santa Clara County Fairgrounds and CSU San Jose State University. .This hotel is 3 mi (4.9 km) from San Jose McEnery Convention Center and 4.5 mi (7.2 km) from San Jose Center for the Performing Arts.

What's nearby

  • Santa Clara County Fairgrounds - 15 min walk - 1.3 km
  • CSU San Jose State University - 4 min drive - 3.6 km
  • San Jose McEnery Convention Center - 6 min drive - 7.5 km
  • SAP Center at San Jose - 6 min drive - 7.9 km
  • Santana Row Shopping Center - 10 min drive - 13.6 km

Getting around

  • Capitol Station (Caltrain) - 2 min drive
  • Tamien Station (Caltrain) - 5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 15 min drive

Restaurants

  • ‪Chick-fil-A - ‬11 min walk
  • Panera Bread
  • ‪The Boiling Crab - ‬18 min walk
  • ‪Thanh Son Tofu - ‬2 min drive
  • ‪Burger King - ‬14 min walk

About this property

SureStay Plus Hotel by Best Western San Jose Central City

Hotel with free breakfast, near Santa Clara County Fairgrounds
SureStay Plus Hotel by Best Western San Jose Central City offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Each accommodation is individually furnished. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a sauna and a fitness center.
Make yourself at home in one of the 57 air-conditioned rooms featuring microwaves. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and toothbrushes and toothpaste. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities including a sauna and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Sauna

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift (152 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 45-inch TV with premium cable channels
  • Pay films

Food and drink

  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Parking is included for 1 vehicle per room. A parking fee of USD 30 per night applies for each additional vehicle.

Renovations and closures

The following facilities will be closed during July, August, September, October, and November:
  • Business center
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Jose-Central
Holiday Inn Express Jose-Central Motel
Holiday Inn Express Jose-Central Motel San City
Holiday Inn Express San Jose-Central City
Holiday Inn Express San Jose-Central City Hotel San Jose
Holiday Inn Express San Jose-Central City Hotel
Holiday Inn Express San Jose-Central City Hotel San Jose
Holiday Inn Express San Jose-Central City Hotel
Holiday Inn Express San Jose-Central City San Jose
Hotel Holiday Inn Express San Jose-Central City San Jose
San Jose Holiday Inn Express San Jose-Central City Hotel
Hotel Holiday Inn Express San Jose-Central City
Holiday Inn Express San Jose Central City
Express Jose Central City Jose

Reviews

SureStay Plus Hotel by Best Western San Jose Central City Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 448 out of 1006 reviews
Rating 8 - Good. 306 out of 1006 reviews
Rating 6 - Okay. 134 out of 1006 reviews
Rating 4 - Poor. 55 out of 1006 reviews
Rating 2 - Terrible. 63 out of 1006 reviews

Reviews

6/10 Okay

Jennifer

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I got to the hotel without my credit card. My bad. I had to WAIT for someone to approve using their card, Id and signature. Fine but it took 2 hours. The front desk guy didn’t want to let me in because the pictures were not perfect. I read it fine. His computer was the problem where the picture looked weird. He wanted me to wait longer with another picture. Cmon dude. It was midnight and I was getting up early for work and I was TIRED. He just wanted to go back to his cell phone. I was super mad at this point and he finally let me in. Oh and the $10 a day for parking is lame!
Stayed 5 nights in Jun 2025

4/10 Poor

Armando

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Not A Good Stay

Very out dated pictures online not matching actual. Musky smell in room, tried using iron and it was lint clean damaging pants. Will never return. Not to mention dead cockroaches on stairs outside the room at least.
Stayed 1 night in Jun 2025

10/10 Excellent

Bebs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and Parking available
Stayed 5 nights in Jun 2025

8/10 Good

Daimon

Stayed 2 nights in Jun 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Suban

Liked: Cleanliness, amenities, property conditions & facilities
That good but old hotel
Stayed 1 night in Jun 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was limited parking area But Very nice rooms with plenty space Thanks.
Stayed 1 night in Jun 2025

6/10 Okay

Socorro

Stayed 1 night in May 2025

8/10 Good

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

2/10 Terrible

edgar

Stayed 2 nights in Jun 2025

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best rest

This place was so clean and comfortable. I was trying to isolate, and it was great. The staff was also very friendly and attentive. I would stay here again I would recommend this hotel to someone for comfort, convenience, and overall a great experience.
Stayed 1 night in May 2025

4/10 Poor

Alan, Rancho Cucamonga

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and maintained
Stayed 3 nights in Jun 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

John

Stayed 3 nights in May 2025

6/10 Okay

Yuritzi

Travelled with partner
Disliked: Amenities
It’s a nice hotel. But there was noise all night our next room was parting all night and you can hear everything.
Stayed 1 night in May 2025

10/10 Excellent

Kirstin

Stayed 1 night in May 2025

8/10 Good

Elizabeth

I always stay here and always have great customer service .
Stayed 1 night in May 2025

2/10 Terrible

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

No rest

I couldn't rest because my room window was facing was facing a busy street and there was traffic all night, siI have to hear cars passing all night
Stayed 1 night in May 2025

8/10 Good

Michael

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Aiswarya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

mark anthony

Liked: Amenities, property conditions & facilities
..
Stayed 2 nights in May 2025

6/10 Okay

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Michael

Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very courteous and professional.
Stayed 2 nights in Apr 2025

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2025