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The room was spacious with a nice view of the Thames. There was no soap in the bathroom. No biggie, called down and someone brought some up. Got in the shower, body wash was also empty. Called down again. It had a kitchenette, dish soap also empty. I was excited about the opportunity to do laundry however no laundry soap. I went to the front desk to ask if I could get some and was told I had to go next door to Tesco to buy some. Went next door and they only sold full size bottles which I wasn’t going to buy for one load, so no laundry. There’s carpet in the bedroom which was filthy. When we arrived, the room wasn’t ready (we were early), so we left our bags and ventured out. I asked the front desk if they could have the sofa bed set up while housekeeping was getting the room ready. Got back around 6, sofa bed not set up. Called down and housekeeping came up but appeared completely annoyed we even asked to have this done. I was literally getting a tip out of my purse when they “smacked” the bed with their hand, said “there you go” and abruptly left the room. I ordered Uber Eats however, I didn’t realize Uber Eats are not permitted in the hotel at all (even the lobby), so had to go down outside to meet him. Upon checkout, the front desk asked how my stay was, I said “it was just ok”, she replied “oh that’s good, have a great day”. The only person I encountered here who was amazing was the gentleman who brought up our luggage. Would not stay here again.

Clean room. Great location

Everything was amazing

Excellent location and customer service. Well-maintained

Hostels are very different from hotels apparently. Not only is nothing for drinks in the room, there is not even a glass for water. Dog barking hours into the night. Poor quality food with little vegetarian options. No room service.

Wow stayed here for the first time celebrating my wife’s 40th birthday and the staff were amazing making it the most perfect stay. The hotel is right near South Kensington gardens, Hyde Park and the Royal Albert Hall. The hotel is quite quirky in its design, the room was spacious enough with plenty of storage, the all important bed was nice and comfy and the shower hot and powerful. Breakfast had plenty of options with a lovely cooked verity. Really did enjoy our stay and will definitely be going back. Thank you again to the wonderful staff.