It was a smooth check in at first, the receptionist immediately provided us a room and we were able to quickly settle ourselves until we're about to sleep. I was trying to set the room temperature down to something like 18 or 20 degrees, but it's stuck to 24(feels like 30). My husband also tried but failed as well. We called for help and the maintenance guy came, he tried to fix it but failed. He said he will tell the receptionist. I was hoping the receptionist would provide something to ease the inconvinence but nothing was offered. I just asked for a THIN blanket and was given or provided with a THICK blanket. It was so dissapointing given that it is a 4-star hotel I could've just booked other hotels around but specifically chose Crowne Plaza due to its name and years of providing hospitality service. We endured the hotness of the room the whole night perspiring we even removed the insides of the comforter just to have that thin blanket, I tried to sleep at 11pm thinking this will just pass, and woke up at 4am sweating, and wasn't able to get back to sleep, so as my partner and kids, we just decided to wait for 3hrs until 7am for brekky. We were happy with the food yes, it was great, but the room was terrible.