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Shibuya Excel Hotel Tokyu

4.0 star property

Photo gallery for Shibuya Excel Hotel Tokyu

2 restaurants, breakfast served
Exterior
Reception
View from room
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Room service

Explore the area

View map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Place, Shibuya Crossing
    ‪2 min walk‬
  • Place, National Stadium
    ‪6 min drive‬
  • Place, Tokyo Tower
    ‪10 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪29 min drive‬

Room options

View all photos for Superior Semi Double Room with Park View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Semi Double Room with Park View

  • Sleeps 2

View all photos for Superior Twin Room With City View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Twin Room With City View

  • Sleeps 2

View all photos for Superior Corner Twin Room with Park View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Corner Twin Room with Park View

  • Sleeps 2

View all photos for Superior Double Premiere Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Double Premiere Room

  • Sleeps 2

View all photos for Superior Deluxe Twin Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Deluxe Twin Room

  • Sleeps 2

View all photos for Standard Single Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Single Room

  • Sleeps 1

View all photos for Standard Double Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Double Room

  • Sleeps 2

View all photos for Standard Twin Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Twin Room

  • Sleeps 2

View all photos for Excel Semi Double Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Excel Semi Double Room

  • Sleeps 1

View all photos for Standard Triple Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Triple Room

  • Sleeps 3

View all photos for Standard Fourth Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Fourth Room

  • Sleeps 4

View all photos for View Twin Non-Smoking, 13 - 19F

View Twin Non-Smoking, 13 - 19F | View from room

View Twin Non-Smoking, 13 - 19F

8.6 out of 10
Excellent
(37 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F

  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

8.8 out of 10
Excellent
(27 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 1 Bedroom

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Single Room, 1 Bedroom

8.4 out of 10
Very good
(29 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking

8.2 out of 10
Very good
(21 reviews)
  • 20 sq m
  • Park view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking

8.8 out of 10
Excellent
(16 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Double Non-Smoking, 7 - 12F

8.6 out of 10
Excellent
(21 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F

9.0 out of 10
Wonderful
(14 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F

9.0 out of 10
Wonderful
(6 reviews)
  • 34 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F

8.0 out of 10
Very good
(8 reviews)
  • 40 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F

8.8 out of 10
Excellent
(50 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Excel Twin Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Excel Twin Room

  • Sleeps 2

View all photos for Superior Double Room with Park View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Double Room with Park View

  • Sleeps 2

View all photos for Excel Semi-Double Non-Smoking, 21 - 24F

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Excel Semi-Double Non-Smoking, 21 - 24F

8.8 out of 10
Excellent
(15 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Twin Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Twin Non-Smoking, 7 - 12F

9.2 out of 10
Wonderful
(14 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Excel Twin Non-Smoking, 21 - 24F

Excel Twin Non-Smoking, 21 - 24F | View from room

Excel Twin Non-Smoking, 21 - 24F

8.6 out of 10
Excellent
(23 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

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  • Breakfast available
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The price is NZ$414
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About the area

Tokyo

Shibuya Excel Hotel Tokyu is centrally located in Tokyo, a 3-minute walk from Shibuya Crossing and a 4-minute drive from National Stadium. .This luxury hotel is 2.8 mi (4.6 km) from Tokyo Tower and 3.6 mi (5.8 km) from Tokyo Imperial Palace.

What's nearby

  • Shibuya Crossing - 2 min walk - 0.2 km
  • Yoyogi Park - 14 min walk - 1.2 km
  • National Stadium - 6 min drive - 3.4 km
  • Tokyo Tower - 10 min drive - 4.6 km
  • Tokyo Imperial Palace - 10 min drive - 7.7 km

Getting around

  • Shibuya Station - 1 min walk
  • Shinsen Station - 8 min walk
  • Haneda Airport (HND) - 17 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪はなまるうどん - ‬1 min walk
  • ‪Oh! Toro Kitchen 渋谷店 - ‬1 min walk
  • ‪HOBGOBLIN Shibuya - ‬1 min walk
  • ‪estacion cafe (エスタシオンカフェ) - ‬1 min walk

About this property

Shibuya Excel Hotel Tokyu

Luxury hotel with 2 restaurants and a 24-hour front desk
Shibuya Excel Hotel Tokyu offers 408 accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay movies.

Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 408 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and complimentary newspapers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Tokyo? This hotel has 108 square feet (10 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Shibuya Excel Hotel Tokyu has 2 restaurants serving breakfast only.
Room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (JPY 3,000 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Lift

More

  • 25 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay films

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self parking fee: JPY 3000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1310 out of 1863 reviews
Rating 8 - Good. 386 out of 1863 reviews
Rating 6 - Okay. 100 out of 1863 reviews
Rating 4 - Poor. 35 out of 1863 reviews
Rating 2 - Terrible. 32 out of 1863 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Norberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Carlota

Stayed 1 night in Jul 2025

8/10 Good

Graham

Travelled with family
Liked: Cleanliness, staff & service
Great location and you can see the Shibuya Crossing in action from the hotel elevator lobbies
Shibuya Excel Hotel ( Tal Rectangular Building)
Shibuya Crossing ground level
View of Shibuya Crossing from Hotel Elevator
View from breakfast floor (25)
Stayed 4 nights in Jul 2025

10/10 Excellent

Wajahat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a week in Tokyo.
Stayed 8 nights in Jul 2025

10/10 Excellent

Bel

Stayed 4 nights in Jul 2025

10/10 Excellent

Dieu

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 6 nights in Jul 2025

4/10 Poor

Derek

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

The room that time forgot

I've stayed at this hotel several times and this was, unfortunately, the worst experience. The room was badly in need of updating. The desk chair was badly stained and gross, the sitting chairs were also badly stained and gross (pics didn't capture it well because of the light colored fabric). The bathroom was basically a long closet with an ancient bidet. The bathroom door didn't even open a full 90 degrees (the picture is as far as it would go). Compared with other rooms I've stayed in, this room felt old and badly in need of renovation. If I was the manager, I would be embarrassed to have people staying in this room.
Stayed 2 nights in Jul 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is amazing. The location cannot be beat. Staff and accomodations are everything we wanted and more
Stayed 4 nights in Jul 2025

8/10 Good

Ninfa

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
non
Stayed 2 nights in Jul 2025

10/10 Excellent

Marjorie

Stayed 4 nights in Jul 2025

10/10 Excellent

David

Stayed 1 night in Jul 2025

8/10 Good

Carolina

Stayed 6 nights in Jul 2025

8/10 Good

Heming

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the safe, very good locations and highly recommend
Stayed 2 nights in Jul 2025

10/10 Excellent

Nats

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love our stay here. So convenient to just hop on a train at shibuya station making our Tokyo trip much more fun. The breakfast is superb too and the views, lovely. I would definitely comeback and stay at this place if we visit Tokyo again. 🙌🙌🙌🙌🙌🙌🙌
Stayed 6 nights in Jul 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2025

8/10 Good

Maria Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient

It is in a great location and accessible to stores and transportation. It is on the expensive side considering the room and amenities are just okay to good.
Stayed 2 nights in Jul 2025

10/10 Excellent

Yo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Philipp Jazon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4th Stay. A+ Every Time

Excellent staff and location. 4th stay at this hotel. Concierge is excellent in areaging transportation, receiving packages and helping me mail out a package. Location is as ideal as you can get. Right next to the Shibuya Scramble and connected to the Shibuya Station.
Stayed 3 nights in Jul 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Excellent location in Shibuya - walking distance to a ton of great shopping and dining as well as public transportation. You can easily get anywhere in Tokyo from here. Room was a good size, bathroom felt cramped and was a bit outdated but the great location and very helpful staff make this a very solid choice.
Stayed 3 nights in Jul 2025

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience, but there was a lot of elections going on and they were on a megaphones in the streets 24 seven and you could hear it all night.
Stayed 5 nights in Jul 2025

10/10 Excellent

Liuba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scramble stay!

This hotel is in the center of the Shibuya Scramble Crossing. The location is amazing for sites and transport (Shibuya Station connects to the hotel). You’re minutes away from Takeshita Street and Shinjuku. We thoroughly enjoyed our stay here. While the area is insanely busy, the hotel is surprisingly quiet. The views are incredible and the breakfast buffet is delicious (the buffet has Japanese and Western dishes and is on the 25th floor with lovely views as far as the eye can see). The hotel rooms are on the smaller side and the bathrooms are a little dated and small (they remind me of cruise ship bathrooms but ours had a bathtub). All in all, though, we truly enjoyed our stay here. The hotel lobby is on the 5th floor of the Shibuya Smart City building; we had a hard time finding the entrance from where the taxi dropped us off on the side street. The basement floor of the building is a grocery store where the displays are works of art and the ground/first floor is entirely dedicated to sweets. Think of large department store jewelry and make up display counters filled with the most decadent sweets. Shibuya is full of places to eat.
Stayed 3 nights in Jul 2025

10/10 Excellent

David, Buffalo Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay in the middle of the crazy hubbub of Shibuya. Great breakfasts. Facility was A-1.
Stayed 5 nights in Jun 2025

8/10 Good

Josephti, Playa Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying here. It would have been perfect, but our room faced a GIANT electronic billboard, which was on from about 9am-9pm. My friend's room also faced the same billboard. We both had triple beds, so not sure if that was a coincidence or not.
Stayed 4 nights in Jun 2025

8/10 Good

Sachiko, Gerrards Cross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025