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Renaissance Esmeralda Resort & Spa, Indian Wells

4.0 star property

Photo gallery for Renaissance Esmeralda Resort & Spa, Indian Wells

Exterior
2 bars/lounges, poolside bar
Lobby
View from property
1 bedroom, premium bedding, pillow-top beds, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View map
44400 Indian Wells Ln, Indian Wells, CA, 92210
  • Place, Indian Wells Golf Resort
    ‪5 min walk‬
  • Place, Spa Esmeralda
    ‪10 min walk‬
  • Place, Indian Wells Tennis Garden
    ‪3 min drive‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 Double Bed, Non Smoking, Pool View (Balcony)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 Double Bed, Non Smoking, Pool View (Balcony)

9.6 out of 10
Exceptional
(13 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony

8.8 out of 10
Excellent
(33 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Pool View (Balcony)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Pool View (Balcony)

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Resort View

Executive Suite, 1 Bedroom, Resort View

Executive Suite, 1 Bedroom, Resort View

9.4 out of 10
Exceptional
(3 reviews)
  • 76 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom

1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Suite, 1 Bedroom

  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom, Non Smoking, Balcony

Studio Suite, 1 Bedroom, Non Smoking, Balcony

Studio Suite, 1 Bedroom, Non Smoking, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Studio Suite, 1 Bedroom, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Golf View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Golf View

7.8 out of 10
Good
(8 reviews)
  • 40 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Golf View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Golf View

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Pool View (Balcony)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, Pool View (Balcony)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Bedroom (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Room, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • 80 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Studio Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • 59 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

  • 59 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Golf View (Hearing Accessible)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Golf View (Hearing Accessible)

  • 40 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Hearing Accessible)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Golf View (Hearing Accessible)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Golf View (Hearing Accessible)

  • 40 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Pool View (Balcony)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, Pool View (Balcony)

9.4 out of 10
Exceptional
(11 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony

8.8 out of 10
Excellent
(78 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Indian Wells

With a stay at Renaissance Esmeralda Resort & Spa, Indian Wells in Indian Wells, you'll be within a 15-minute drive of Indian Wells Tennis Garden and Empire Polo Club. .This golf resort is 11.2 mi (18 km) from Agua Caliente Casino and 19.9 mi (32 km) from Palm Canyon.
View more Resorts in Indian WellsOpens in a new window

What's nearby

  • Indian Wells Golf Resort - 5 min walk - 0.4 km
  • Indian Wells Golf Course - 5 min walk - 0.4 km
  • Spa Esmeralda - 10 min walk - 0.8 km
  • Indian Wells Country Club - 13 min walk - 1.1 km
  • Indian Wells Tennis Garden - 3 min drive - 3.4 km

Getting around

  • Palm Springs Station - 27 min drive
  • Palm Springs Intl. Airport (PSP) - 41 min drive

Restaurants

  • ‪Cafe Biscotti: An Espresso Bar - ‬3 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Cava - ‬2 min walk
  • ‪The Place - ‬18 min walk
  • ‪Tía Carmen - ‬7 min walk

About this property

Renaissance Esmeralda Resort & Spa, Indian Wells

Resort in Indian Wells with 4 restaurants and a full-service spa
Renaissance Esmeralda Resort & Spa, Indian Wells offers 560 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies. Pillowtop beds feature premium bedding. 55-inch LED televisions come with premium satellite channels, pay movies, and Netflix.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Esmeralda has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 560 air-conditioned rooms featuring LED televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as outdoor tennis courts and an outdoor pool. Additional amenities at this resort include concierge services, gift shops/newsstands, and wedding services.
Enjoy American cuisine at The Place, one of the resort's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Full breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Indian Wells? This resort has 136903 square feet (12719 square meters) of space consisting of a conference center and 30 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
The Place - This restaurant specializes in American cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Cava - This poolside family restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open daily.
Glo Sushi - This restaurant specializes in sushi and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Cafe Biscotti - This coffee shop serves breakfast, lunch, and light fare. Open daily.
H20 Pool Bar - This poolside bar specializes in American cuisine and serves lunch and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (USD 30 per night; includes in/out privileges)
  • Covered valet parking on site (USD 45 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: USD 16 to 28 per person
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cafe Biscotti
  • Cava
  • Glo Sushi
  • H20 Pool Bar
  • The Place

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 36-hole golf course
  • Bicycle rentals
  • Children's club
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's club (surcharge)
  • Fenced pool
  • In-room cot
  • Outdoor pool
  • Pool gate
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 30 meeting rooms
  • Computer station
  • Conference centre (136,903 square foot of space)

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 19 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet (86 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (109 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels
  • Netflix
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night (maximum USD 150.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 51.86 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room safe
  • Internet access
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 16 to 28 per person
  • Covered self parking fee: USD 30 per night (in/out privileges)
  • Covered valet parking fee: USD 45 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night (maximum USD 150.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Children under 14 years old are not allowed in the swimming pool or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Esmeralda Indian Wells
Esmeralda Indian Wells Resort
Esmeralda Renaissance Indian Wells
Indian Wells Esmeralda Resort
Renaissance Esmeralda
Renaissance Esmeralda Indian Wells
Renaissance Esmeralda Indian Wells Resort
Renaissance Esmeralda Resort
Renaissance Indian Wells
Renaissance Indian Wells Resort
Renaissance Esmeralda Resort And Spa
Renaissance Esmeralda Hotel Indian Wells
Indian Wells Renaissance
Renaissance Resort
Renaissance Esmeralda Indian Wells Resort Spa
Renaissance Indian Wells Resort Spa
Renaissance Indian Wells Resort Spa
Renaissance Esmeralda Resort & Spa, Indian Wells Resort
Renaissance Esmeralda Resort & Spa, Indian Wells Indian Wells

Reviews

Renaissance Esmeralda Resort & Spa, Indian Wells Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 641 out of 1002 reviews
Rating 8 - Good. 175 out of 1002 reviews
Rating 6 - Okay. 91 out of 1002 reviews
Rating 4 - Poor. 42 out of 1002 reviews
Rating 2 - Terrible. 53 out of 1002 reviews

Reviews

10/10 Excellent

julio

Stayed 1 night in Jul 2025

10/10 Excellent

Edmundo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 3 nights in Jul 2025

10/10 Excellent

stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect staycation for my little guy! Just celebrated his 4th birthday at the pool and in the sand all weekend. He’s on the spectrum and was regulated our whole stay!
Stayed 1 night in Jul 2025

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities
M
Stayed 3 nights in Jul 2025

10/10 Excellent

Dawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful and clean
Stayed 3 nights in Jul 2025

10/10 Excellent

jennifer

Stayed 2 nights in Jul 2025

2/10 Terrible

Rose, Burbank

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The front desk women including the manager were absolutely despicable. The ladies kept hanging up on me. They didn't have the pool view I paid for so they gave us a handicap room. The most disrespectful service ever! The prices are too high for the rude service you are going to get. They are always claiming to be renovating and never have anything you pay for. We have been coming here for years but their service and the food is bad now. They need a management change or we will never set foot in this place again.
We paid for a pool view and got this from the psycho in the front desk and she threatened us and called security because we asked for a refund and to change our room.
Stayed 2 nights in Jul 2025

2/10 Terrible

Mario

Stayed 1 night in Jul 2025

10/10 Excellent

Lianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, big pool
Stayed 3 nights in Jul 2025

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience!! Everyone was so nice and welcoming, room clean and spacious
Stayed 1 night in Jul 2025

10/10 Excellent

Denise

Stayed 2 nights in Jun 2025

6/10 Okay

Lusine

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Overall staff service was not good.
Stayed 2 nights in Jul 2025

4/10 Poor

Jay

Travelled with partner
Disliked: Staff & service
While the property was nice and the pool area and room itself was nice, there was a lot of fees that weren’t mentioned on the website when I booked the rooms and the staff members weren’t very nice or helpful, for starters when I booked the rooms it said “free WiFi” but when we got there and used the paper that was on the bed to sign into the WiFi it wanted us to pay $15 per day per device just for WiFi, when I brought this up to the front desk they told us they were unsure of what was going on and couldn’t provide any help so we just didn’t use the WiFi, secondly there was no mention about having to pay for parking each day it’s $28 per day to park at the resort and If you don’t use your room key when entering or exiting the parking lot it will be $28 each time to enter or leave not for the whole day so expect to pay atleast $28 a day just to park, the hotel staff was very rude when we asked for new towels and when we asked for a later checkout they acted like it was an inconvenience for them.
Stayed 3 nights in Jul 2025

10/10 Excellent

Shamar

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve always stayed here because it’s my faithful property and mainly because of staff and
Stayed 1 night in Jul 2025

6/10 Okay

Sanya

Liked: Cleanliness
Fresh blood stain on upholstered bed frame, dusty AC vents.
Stayed 1 night in Jul 2025

10/10 Excellent

Yahaira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay with the kids. Lots of activities to do with the family. Super accessible for all ages.
Stayed 3 nights in Jul 2025

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Tina

Stayed 1 night in Jul 2025

10/10 Excellent

Sabrina

Stayed 3 nights in Jun 2025

8/10 Good

Harrison

Stayed 2 nights in Jul 2025

10/10 Excellent

Melissa

Stayed 1 night in Jun 2025

6/10 Okay

Yeordana

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, property conditions & facilities
During my recent stay, I encountered several issues that detracted from the overall experience. Many fees were not clearly disclosed in advance, including a daily parking charge. At check-in, staff failed to mention that my room key could be used to access the parking gate, which caused unnecessary confusion. I also rented poolside chairs for two days and was charged an additional waiter service fee. However, the service was inconsistent—on the second day, the chairs were prepared with towels and accompanied by a bucket of ice-cold water, while no amenities were provided on the first day. Additionally, the website is not user-friendly. Its structure makes it difficult to locate essential information, and the overall navigation experience is frustrating. Unfortunately, these issues left a negative impression, and I do not plan to return.
Stayed 3 nights in Jul 2025

8/10 Good

Jill

Liked: Property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

yuval

Stayed 1 night in Jul 2025

10/10 Excellent

Edward

Stayed 2 nights in Jul 2025