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During my stay, there was a strong marijuana smell coming from neighboring rooms and throughout the hallway, despite this being a non-smoking hotel. The smoke caused asthma-related breathing issues and resulted in excessive use of my inhaler throughout the stay. Guests were fraternizing and drinking in the hallways, leaving very little room to comfortably walk through the corridors. Alcohol bottles and trash were also left throughout the hallways for extended periods of time. Several times throughout my stay, I contacted the front desk to complain about the conditions. Security or an officer would briefly clear the hallway, but shortly afterward the same individuals would return, sitting on coolers, drinking, and continuing the disruptive behavior. The issues were ongoing and never properly resolved. The only solution offered by management was for us to move to a downgraded room, which I found very insulting considering we were not the cause of the disturbances or misconduct. Rather than properly addressing the behavior of the disruptive guests, it felt as though we were inconvenienced further for simply expecting a safe and peaceful environment. In addition, the guest children were repeatedly running up and down the hallway playing hockey throughout the evening, including during the hotel’s listed quiet hours. Loud music and excessive noise also continued during those hours, making it difficult to rest and enjoy the stay.

Yes

It had potential but definitely needs an upgrade!

Big and bright room

Newly renovated. Room was great. Very clean and staff was excellent.

Even though there was no view of the Falls, the location was very convenient. The connection to nearby Hotels and amenities made walking in the elements easy. The rooms were large and clean. Excellent water pressure, nice bath and toiletries. Nespresso machine, unlimited coffee pods and water bottles was essential. Staff was friendly, took a while sometimes to get requested items. The room felt a little "corporate", but overall very nice. There were some strange noises, like clicking or creaking even though we were on the top floor but not too bad