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Miracle Springs Resort & Spa

3.0 star property

Photo gallery for Miracle Springs Resort & Spa

Front of property
Exclusive Villa, Multiple Beds (Pickford Palms Estate C House, 6 mi f)
Exclusive Villa, Multiple Beds (Pickford Palms Ranch A-1, 6 mi from) | Living area
Lobby
Breakfast, lunch, dinner served; pool views

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View map
10625 Palm Dr, Desert Hot Springs, CA, 92240
  • Place, Miracle Springs Spa
    ‪2 min walk‬
  • Place, Desert Hot Springs Town Center
    ‪5 min drive‬
  • Place, Palm Springs Convention Center
    ‪25 min drive‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed, Mountain View (Mountain View King Mini Suite)

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed with Sofa bed, Mountain View (Mountain View King Mini Suite)

8.0 out of 10
Very good
(25 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Patio, Poolside

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Patio, Poolside

7.2 out of 10
Good
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mountain View

Room, 1 King Bed, Mountain View

Room, 1 King Bed, Mountain View

8.2 out of 10
Very good
(34 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Pool View

Room, 1 King Bed, Balcony, Pool View

Room, 1 King Bed, Balcony, Pool View

8.2 out of 10
Very good
(31 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Pool View

Iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Balcony, Pool View

7.6 out of 10
Good
(65 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Villa, Multiple Beds, 2 Bathrooms (Villa One, 410 Ft from Resort, 3 Bedr)

Family Villa, Multiple Beds, 2 Bathrooms (Villa One, 410 Ft from Resort, 3 Bedr)

Family Villa, Multiple Beds, 2 Bathrooms (Villa One, 410 Ft from Resort, 3 Bedr)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 4 Queen Beds and 2 Single Beds

View all photos for Standard Room, 2 Queen Beds (Standard Double Room)

Iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds (Standard Double Room)

7.8 out of 10
Good
(99 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Mountain View (Mountain View Double Room)

Iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Balcony, Mountain View (Mountain View Double Room)

7.8 out of 10
Good
(53 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Mountain View, Ground Floor (Mountain View Double Mini Suite)

Iron/ironing board, free WiFi, bed sheets

Standard Room, Multiple Beds, Mountain View, Ground Floor (Mountain View Double Mini Suite)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Kitchenette, Mountain View

Iron/ironing board, free WiFi, bed sheets

Suite, Multiple Beds, Kitchenette, Mountain View

7.0 out of 10
Good
(13 reviews)
  • 73 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Standard King Room)

Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed (Standard King Room)

8.2 out of 10
Very good
(53 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio, Poolside

Room, 1 King Bed, Patio, Poolside

Room, 1 King Bed, Patio, Poolside

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Pool Access, Poolside (Poolside Double Room)

Room, 2 Queen Beds, Pool Access, Poolside (Poolside Double Room)

Room, 2 Queen Beds, Pool Access, Poolside (Poolside Double Room)

8.2 out of 10
Very good
(27 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Pool Access, Poolside (Poolside Mini Suite)

Iron/ironing board, free WiFi, bed sheets

Room, Multiple Beds, Pool Access, Poolside (Poolside Mini Suite)

7.4 out of 10
Good
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Deluxe Room, Multiple Beds

  • Sleeps 6
  • 1 King Bed and 4 Single Beds

View all photos for Family Villa, Multiple Beds (Villa Three, 300 Ft from Resort, 3 Be)

Family Villa, Multiple Beds (Villa Three, 300 Ft from Resort, 3 Be)

Family Villa, Multiple Beds (Villa Three, 300 Ft from Resort, 3 Be)

  • 1 bedroom
  • Sleeps 6
  • 6 Queen Beds and 1 Double Sofa Bed

View all photos for Family Villa, Multiple Beds (Villa Ten, .2 Miles from Resort, 4 Be)

Family Villa, Multiple Beds (Villa Ten, .2 Miles from Resort, 4 Be)

Family Villa, Multiple Beds (Villa Ten, .2 Miles from Resort, 4 Be)

8.0 out of 10
Very good
(1 review)
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 4 Queen Beds

View all photos for Family Villa, Multiple Beds (Villa Four, 440 Ft from Resort - 3 Be)

Family Villa, Multiple Beds (Villa Four, 440 Ft from Resort - 3 Be) | Living area

Family Villa, Multiple Beds (Villa Four, 440 Ft from Resort - 3 Be)

  • 1 bedroom
  • Sleeps 6
  • 4 Queen Beds and 2 Double Sofa Beds

View all photos for Family Villa, Multiple Beds (Villa Seven, 375 Ft from Resort. 3 Be)

Family Villa, Multiple Beds (Villa Seven, 375 Ft from Resort. 3 Be)

Family Villa, Multiple Beds (Villa Seven, 375 Ft from Resort. 3 Be)

  • 1 bedroom
  • Sleeps 6
  • 4 Queen Beds and 2 Double Sofa Beds

View all photos for Family Villa, Multiple Beds (Villa Two, 281 Ft from Resort. 3 Bedr)

Family Villa, Multiple Beds (Villa Two, 281 Ft from Resort. 3 Bedr)

Family Villa, Multiple Beds (Villa Two, 281 Ft from Resort. 3 Bedr)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 4 Queen Beds

View all photos for Family Villa, Multiple Beds (Villa Eight, 241 Ft from Resort 3 Be)

Family Villa, Multiple Beds (Villa Eight, 241 Ft from Resort 3 Be)

Family Villa, Multiple Beds (Villa Eight, 241 Ft from Resort 3 Be)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Family Villa, Multiple Beds (Villa Five, .3 Miles from Resort, 3 B)

Family Villa, Multiple Beds (Villa Five, .3 Miles from Resort, 3 B)

Family Villa, Multiple Beds (Villa Five, .3 Miles from Resort, 3 B)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Family Villa, Multiple Beds (Villa Nine, .2 Miles from Resort, 3 B)

Family Villa, Multiple Beds (Villa Nine, .2 Miles from Resort, 3 B)

Family Villa, Multiple Beds (Villa Nine, .2 Miles from Resort, 3 B)

  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Exclusive Villa, Multiple Beds (Pickford Palms Ranch A-1, 6 mi from)

Exclusive Villa, Multiple Beds (Pickford Palms Ranch A-1, 6 mi from)

Exclusive Villa, Multiple Beds (Pickford Palms Ranch A-1, 6 mi from)

  • Sleeps 8
  • 2 Queen Beds and 1 King Bed

View all photos for Exclusive Villa, Multiple Beds (Pickford Palms Ranch A-2, 6 mi from)

Exclusive Villa, Multiple Beds (Pickford Palms Ranch A-2, 6 mi from)

Exclusive Villa, Multiple Beds (Pickford Palms Ranch A-2, 6 mi from)

  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Superior Room, Multiple Beds (Presidential Suite - Two Bedrooms - )

Superior Room, Multiple Beds (Presidential Suite - Two Bedrooms - )

Superior Room, Multiple Beds (Presidential Suite - Two Bedrooms - )

  • Sleeps 6
  • 3 King Beds

View all photos for Room, Multiple Beds (Deluxe Poolside Room)

Iron/ironing board, free WiFi, bed sheets

Room, Multiple Beds (Deluxe Poolside Room)

  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (Deluxe Pool View Room)

Iron/ironing board, free WiFi, bed sheets

Room, Multiple Beds (Deluxe Pool View Room)

7.2 out of 10
Good
(21 reviews)
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Exclusive Villa, Multiple Beds (Pickford Palms Estate C House, 6 mi f)

Exclusive Villa, Multiple Beds (Pickford Palms Estate C House, 6 mi f)

Exclusive Villa, Multiple Beds (Pickford Palms Estate C House, 6 mi f)

  • Sleeps 6
  • 2 Queen Beds and 1 Single Murphy Bed

Superior Room, Multiple Beds (Villa 6 -10785 San Pablo)

  • Sleeps 4
  • 4 Queen Beds and 4 Single Beds

View all photos for Suite, Multiple Beds (Pickford Palms B House, 6 Miles from )

Iron/ironing board, free WiFi, bed sheets

Suite, Multiple Beds (Pickford Palms B House, 6 Miles from )

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Standard Room, Multiple Beds

  • Sleeps 4
  • 2 King Beds

Similar properties

Front of property
Desert Hot Springs Spa Hotel
  • Pool
  • Spa pool
  • Kids’ pool
  • Parking included
3.8 out of 5, Good, 1,323 reviews
Desert Hot Springs Spa Hotel

About the area

Desert Hot Springs

With a stay at Miracle Springs Resort & Spa in Desert Hot Springs, you'll be steps from Miracle Springs Spa and a 1-minute drive from Sand to Snow National Monument. .This spa hotel is 30.3 mi (48.7 km) from Joshua Tree National Park and 11.9 mi (19.1 km) from Palm Springs Convention Center.

What's nearby

  • Miracle Springs Spa - 2 min walk - 0.2 km
  • Sea Mountain Resort Nude Spa - 3 min walk - 0.3 km
  • Desert Hot Springs Town Center - 5 min drive - 3.4 km
  • Palm Springs Convention Center - 25 min drive - 20.8 km
  • Palm Springs Aerial Tramway - 31 min drive - 24.6 km

Getting around

  • Palm Springs Station - 20 min drive
  • Palm Springs Intl. Airport (PSP) - 22 min drive

Restaurants

  • ‪Las Palmas Mexican Cuisine - ‬8 min walk
  • ‪Starbucks - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Burger King - ‬4 min drive
  • ‪Miracle Springs Resort & Spa - ‬1 min walk

About this property

Miracle Springs Resort & Spa

Miracle Springs Resort & Spa offers 110 accommodations with DVD players and hair dryers. 40-inch flat-screen televisions come with premium cable channels.

Bathrooms include shower/tub combinations and spring water baths. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

7 hot tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a sauna.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a hot tub. The spa is open daily. There are 8 hot springs open between midnight and midnight.
Make yourself at home in one of the 110 guestrooms featuring microwaves and flat-screen televisions. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature shower/tub combinations, spring water baths, and hair dryers. Conveniences include irons/ironing boards, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 hot tubs, hot springs, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.
Grab a bite to eat at Capri Italian Restaurant, a poolside restaurant which features a bar/lounge and a pool view. You can also stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar.
Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Capri Italian Restaurant - This poolside restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Capri Italian Restaurant

Things to do

  • 7 hot tubs
  • 8 hot springs
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • DVD player
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 8 hot springs
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot springs open from midnight - midnight
  • Hot springs water temperature - 40 ºC
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in time starts at 4:00 PM

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay
  • Resort fee: USD 10.43 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • In-room coffee
  • Laundry facilities
  • Partner property access
  • Pool access
  • Spa access

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges an extra-person fee at check-in.

We should mention

Pool access available from 10:00 AM to 6:00 PM
Hot springs access available from midnight to midnight
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

Miracle Resort
Miracle Springs
Miracle Springs Resort
Miracle Springs Desert Hot
Miracle Springs Hotel Desert Hot Springs
Miracle Springs Resort And Spa Desert Hot Springs, CA
Miracle Springs Resort Desert Hot Springs
Miracle Springs Desert Hot Springs
Miracle Springs Resort Spa
Miracle Springs Resort & Spa Hotel
Miracle Springs Resort & Spa Desert Hot Springs
Miracle Springs Resort & Spa Hotel Desert Hot Springs

Miracle Springs Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1260 out of 2762 reviews
Rating 8 - Good. 664 out of 2762 reviews
Rating 6 - Okay. 405 out of 2762 reviews
Rating 4 - Poor. 207 out of 2762 reviews
Rating 2 - Terrible. 226 out of 2762 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Dain

Stayed 1 night in Dec 2025

10/10 Excellent

Dave

Stayed 1 night in Dec 2025

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

8/10 Good

Jorge

Stayed 2 nights in Dec 2025

8/10 Good

Alla

Travelled with family
Liked: Cleanliness, amenities
Older hotel but rooms are spacious and clean. We go there for hot spring pools which are great .
Stayed 2 nights in Dec 2025

8/10 Good

Elena

Liked: Cleanliness, staff & service
We stayed at this resort for few nights and overall was nice, but we had some issue with the water insight the room. First day we arrived, we only had hot water in the bathroom. The next day we ended up only with cold water and couldn't even take the shower. At the end they were able to resolve the problem . (It was passed 11 pm). We forgot to ask the name of that person who was dealing with the water issues that late. He did everything he could do in order to accommodate us. Just wanted to say Thank You😊🙏
Stayed 2 nights in Dec 2025

8/10 Good

Evelyn

Stayed 1 night in Oct 2025

10/10 Excellent

Jerret

Liked: Cleanliness, staff & service, amenities
Great
Stayed 1 night in Dec 2025

10/10 Excellent

RAFAEL

Liked: Cleanliness, amenities, property conditions & facilities
Nice place! Highly recommend
Stayed 1 night in Dec 2025

10/10 Excellent

Yue

Travelled with family
Liked: Amenities, property conditions & facilities
Great hot springs
Stayed 2 nights in Dec 2025

8/10 Good

Fiana

Liked: Cleanliness
The hotel is outdated, but the hot tubs are great.
Stayed 2 nights in Nov 2025

6/10 Okay

Maria

Stayed 2 nights in Dec 2025

10/10 Excellent

Laura

Stayed 2 nights in Nov 2025

10/10 Excellent

Vera, Los Angeles

Was ok
Stayed 2 nights in Nov 2025

10/10 Excellent

Vera, Los Angeles

Liked: Cleanliness, amenities, property conditions & facilities
Nice as always. No metter one of 2 tv did not work. Wecame not to watch tv :)
Stayed 2 nights in Dec 2025

10/10 Excellent

Yeonjin

Stayed 2 nights in Nov 2025

10/10 Excellent

vicente

Stayed 1 night in Dec 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our rooms were clean, hotel is dated but clean. Friendly staff, good food in the restaurant and reasonably priced.
Stayed 1 night in Nov 2025

6/10 Okay

Alice

Liked: Staff & service, amenities
Carpet in the hallway seems very old and dusty. Need a renovation soon in order to attract more customers.
Stayed 1 night in Nov 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, room comfort
Staff was very nice and very accommodating. Restaurant short staffed so a bit slow and no room service. Room is old decor but clean. Vinyl flooring throughout would be a huge improvement if they could upgrade because old rugs just don’t cut it anymore. Excellent spa treatments and very very relaxing.
Stayed 6 nights in Nov 2025

10/10 Excellent

Changzheng

Stayed 1 night in Nov 2025

8/10 Good

glen

Liked: Amenities
the restaurant was better than my last visit and I love the pools
Stayed 2 nights in Nov 2025

2/10 Terrible

Lidia

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The most terrible hotel I have ever stayed in. Dirty carpets, the walls show huge stains from previous leaks , everything musty and stinky. The room smelled and we had to keep balcony open all the time, even though it was chilly. Shower was never hot, there were not enough towels.
Stayed 2 nights in Nov 2025

2/10 Terrible

Tatiana

Travelled with family
Liked: Staff & service
Disliked: Amenities
I will start with positive: The people at the front desk were helpful and the pool was nice. In general, this hotel needs reparing/updating, or demolished at all. The carpet was stinking. No hot water in the shower. The hair dryer was out of order. The toilet was clogged. The laundry room and elevator were out of order. No chairs or table in the balcony: no place to dry swimming suits. There was no electricity over night, and the food in the refrigerator was spoilt. The superviser begged me not to go online and promised a refund for one night, but that was a lie. I waited for about 10 days and now you can read my evaluation of this hotel which I would never recommend to any one.
Stayed 2 nights in Nov 2025

4/10 Poor

Danielle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We booked a poolside room and when we went to check in there were no more pool side rooms available, this wasn’t a big deal for us, we got a room facing the parking lot but it was a bigger room, unfortunately tho the air conditioner was broken and we had to be moved to a different room, the maintenance/security guard help us with that transition and it was smooth, the next room was nice and was a pool view which we preferred, unfortunately the toilet clogged after one flush and we could not get a hold of the front desk before we decided to finally go to the jacuzzi, on our way down we noticed how disgusting the carpets are in the stairway/hallway, they need to be replaced asap, we decided to leave in the early morning instead of staying to swim because we didn’t have the best experience, we are hoping for a better experience next time, the property is beautiful
Stayed 1 night in Oct 2025