Book 163 St. - Amsterdam Av. Station hotels

I paid extra for a room with a view. The room I is faced the back of another building and I was told anything above the twentieth floor is considered a view of the city. This is clearly false advertisement and they did not offer me a refund or any other accommodation when I complained. The people at the front desk were not friendly or helpful. The rooms were small with little ventilation and the breakfast was not good. The paint on the bathroom door was peeling off like there had been water damage, the floor was gritty and the desk was not wiped down well. The highlight was the housekeeping staff who were always friendly and accommodating.

All good

Great location, room wasn't as advertised in pictures hotel staff did not offer to let us switch to a different room

Was chaotic while checking in. The hotel definitely is not prepared to handle large crowds and the elevator system takes forever for a large number of requests. The rooms are good for NYC standards and the bar was nice.

We noticed no coffee or hot water in the rooms

Room is clean. Location is perfict, very convenient.