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Kingsgate Canal Hotel

3.0 star property

Photo gallery for Kingsgate Canal Hotel

Exterior
Executive Room (includes 25% off F&B)
Lobby
Restaurant
Coffee shop

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View map
Building number 6, street 10, al jadaf,, street 10 6, Dubai, Dubai, 89029
  • Place, Dubai Creek
    ‪8 min walk‬
  • Place, Creek Park
    ‪14 min walk‬
  • Place, Dubai Festival City Mall
    ‪20 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪4 min drive‬

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About the area

Dubai

A stay at Kingsgate Canal Hotel places you in the heart of Dubai, within a 10-minute drive of Dubai Creek and Dubai World Trade Centre. .This spa hotel is 5 mi (8 km) from Dubai Frame and 5.2 mi (8.4 km) from BurJuman Mall.

What's nearby

  • Dubai Creek - 8 min walk - 0.7 km
  • Creek Park - 14 min walk - 1.2 km
  • Dubai Festival City Mall - 20 min walk - 1.7 km
  • Wafi City Mall - 3 min drive - 2.4 km
  • Dubai Creek Golf & Yacht Club - 7 min drive - 5.0 km

Getting around

  • Al Jadaf Station - 11 min walk
  • Dubai Intl. Airport (DXB) - 9 min drive

Restaurants

  • ‪Marsa Boulevard - ‬5 min drive
  • ‪LUNE - ‬4 min drive
  • ‪TRIO - ‬5 min drive
  • ‪Blu Pizzeria - ‬4 min drive
  • ‪Modern Coffee by WatchHouse - ‬5 min drive

About this property

Kingsgate Canal Hotel

Kingsgate Canal Hotel offers 72 air-conditioned accommodations with minibars and safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with satellite channels. Bathrooms include showers with hydromassage showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Make yourself at home in one of the 72 air-conditioned rooms featuring minibars and Smart televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages. Additional features at this Mediterranean hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Kingsgate Canal Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: AED 35 for adults and AED 20 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Built in 2020
  • Designated smoking areas (fines apply)
  • Mediterranean architecture
  • Renovated entire property - 2021

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 2.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 150.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AED 300 per stay
  • A tax is imposed by the city: AED 10.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 10.00 for the first bedroom per night, and increases by AED 10.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 35 for adults and AED 20 for children
  • Airport shuttle fee: AED 3 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: AED 1 (roundtrip), (up to 11 years old)
  • Rollaway bed fee: AED 150.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and Samsung Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Kingsgate Hotel Canal
Kingsgate Canal Hotel Hotel
Kingsgate Canal Hotel Dubai
Kingsgate Canal Hotel Hotel Dubai
Kingsgate Canal by Millennium Hotels

Kingsgate Canal Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 11 out of 26 reviews
Rating 8 - Good. 6 out of 26 reviews
Rating 6 - Okay. 2 out of 26 reviews
Rating 4 - Poor. 2 out of 26 reviews
Rating 2 - Terrible. 5 out of 26 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Gustavo dos

Stayed 5 nights in Dec 2025

2/10 Terrible

Fatima

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Worst experience ever
Stayed 5 nights in Dec 2025

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional and comprehensive, especially Marwa. Had a comfortable stay and will definitely be back.
Stayed 5 nights in Dec 2025

8/10 Good

Michael

Stayed 7 nights in Nov 2025

4/10 Poor

Song

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My bad experience in Dubai hotels
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Stayed 3 nights in Nov 2025

8/10 Good

Rami

Liked: Property conditions & facilities
Room could have been cleaner. Lobby bathrooms needs better cleaning. Check in should be at 1 pm and not 3 pm
Stayed 1 night in Nov 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gretel was an absolute amazing hostess, very professional and well manner
Stayed 6 nights in Dec 2024

10/10 Excellent

Grace

Stayed 1 night in Dec 2024

8/10 Good

Firas, Dubai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was good in general with minor observations. The parking space is not enough for the guests. Although the security guard has done his best to adjust the situation. He deserve a high credit for his efforts. The receptionist in certain shifts needs to improve his customer service skills.
Stayed 3 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful service

Awful awful service from the check in staff. The man at the desk called 'Akash' was very rude and has zero customer service skills and I don't think he knows how to smile. Additionally, the manager is also very unhelpful. There are much better hotels in Dubai, don't ruin your trip by staying here !
Stayed 1 night in Dec 2024

10/10 Excellent

Farhia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price so high
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jul 2024

6/10 Okay

Atef

Stayed 1 night in May 2024

10/10 Excellent

Ian

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place in general
Stayed 2 nights in Jan 2024

2/10 Terrible

Nihad

Disliked: Staff & service
The receptionist night shift. He make me wait for 30 mnts for. I don't have booking. In the system. And I have booking befor. And payed already.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star

Amazing stay definitely recommend
Stayed 3 nights in Mar 2022

8/10 Good

Mohsen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

2/10 Terrible

Verified traveller

Very disappointed from Hotels.com as it is 2nd times I reach to hotel and they don't have confirmation from hotels.com and very complcated and difficult to register your complain and get your refunds
Stayed 1 night in Oct 2021

8/10 Good

Betül

Stayed 1 night in Dec 2025

6/10 Okay

Jacques

Stayed 1 night in Dec 2025

8/10 Good

Mustafa

Travelled with group
Liked: Property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Arnela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024