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Shangri-La Dubai

5.0 star property

Photo gallery for Shangri-La Dubai

Poolside bar
Hypo-allergenic bedding, minibar, in-room safe, desk
Picture-Perfect Room
Hypo-allergenic bedding, minibar, in-room safe, desk
Couples treatment room(s), sauna, steam room, body treatments

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

View map
Sheikh Zayed Road, P.o. Box 75880, Dubai, 0000
  • Place, Dubai Mall
    ‪15 min walk‬
  • Place, Burj Khalifa
    ‪18 min walk‬
  • Place, Dubai World Trade Centre
    ‪2 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪9 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

9.8 out of 10
Exceptional
(57 reviews)
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Sea View

9.4 out of 10
Exceptional
(19 reviews)
  • 45 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Burj View

Deluxe Room, 1 King Bed, Burj View

Deluxe Room, 1 King Bed, Burj View

9.8 out of 10
Exceptional
(22 reviews)
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Burj View

Deluxe Room, 2 Twin Beds, Burj View

Deluxe Room, 2 Twin Beds, Burj View

9.6 out of 10
Exceptional
(4 reviews)
  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(14 reviews)
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe, Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Deluxe, Room, 2 Single Beds

  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(4 reviews)
  • 83 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(12 reviews)
  • 55 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(11 reviews)
  • 66 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Picture-Perfect Room

Picture-Perfect Room

Picture-Perfect Room

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Dubai

With a stay at Shangri-La Dubai, you'll be centrally located in Dubai, within a 5-minute drive of City Walk and Dubai Aquarium & Underwater Zoo. .This family-friendly hotel is 2.2 mi (3.6 km) from Dubai Mall and 2.4 mi (3.8 km) from Burj Khalifa.

What's nearby

  • Dubai Mall - 15 min walk - 1.3 km
  • Dubai Aquarium & Underwater Zoo - 17 min walk - 1.5 km
  • Burj Khalifa - 18 min walk - 1.6 km
  • Dubai Fountain - 2 min drive - 1.7 km
  • Dubai World Trade Centre - 2 min drive - 2.3 km

Getting around

  • Financial Centre Station - 8 min walk
  • Dubai Intl. Airport (DXB) - 19 min drive

Restaurants

  • ‪Al Safadi - ‬14 min walk
  • ‪Shawerma Alfarooj - ‬4 min walk
  • ‪Zaatar W Zeit - ‬1 min walk
  • ‪Jones The Grocer - ‬16 min walk
  • ‪Bentoya - ‬13 min walk

About this property

Shangri-La Dubai

Luxury hotel with 5 restaurants and a full-service spa
Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and safes. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Chi has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 302 air-conditioned rooms featuring minibars and LED televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and an indoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Dunes Cafe, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Dunes Cafe - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hoi An - Onsite theme restaurant. Open daily.
Shang Palace - Onsite theme restaurant. Open daily.
Lobby Lounge - Onsite café. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 150 for adults and AED 150 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Dunes Cafe
  • Hoi An
  • Lobby Lounge
  • Shang Palace

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Art supplies
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (109 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 150.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 150 for adults and AED 150 for children
  • Airport shuttle fee: AED 350 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 1506855

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Property is also known as

Dubai Hotel Shangri-la
Dubai Shangri-la
Dubai Shangri-la Hotel
Hotel Dubai Shangri-la
Hotel Shangri-la Dubai
Shangri-la Dubai
Shangri-la Dubai Hotel
Shangri-la Hotel Dubai
Shangri La Hotel Dubai
Shangri La Dubai
Shangri Hotel Dubai
Shangri Dubai
Shangri-La Dubai Hotel
Shangri-La Dubai Dubai
Shangri La Hotel Dubai
Shangri-La Dubai Hotel Dubai

Shangri-La Dubai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1304 out of 1533 reviews
Rating 8 - Good. 141 out of 1533 reviews
Rating 6 - Okay. 49 out of 1533 reviews
Rating 4 - Poor. 18 out of 1533 reviews
Rating 2 - Terrible. 21 out of 1533 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Suleman, Lancaster

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very professional staff all are very helpful and cooperative .
Stayed 7 nights in Jul 2025

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Karima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great service Highly recommend
Stayed 4 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Location was great!! Hotel Staff was great. Excellent stay
Stayed 5 nights in Jul 2025

6/10 Okay

Victor

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2025

4/10 Poor

Andrew

Stayed 2 nights in Jul 2025

10/10 Excellent

Raffi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff... Great overall!
Stayed 1 night in Jul 2025

6/10 Okay

Sarhana

Stayed 1 night in Jul 2025

10/10 Excellent

Brandon, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the customer service and the attention to detail of the staff. Very accommodating, and completely aligned with my standard of service. Very impressed
Stayed 6 nights in Jul 2025

10/10 Excellent

Diandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay!
Stayed 5 nights in Jul 2025

10/10 Excellent

Nirav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to make us feel like family and taking care of us.
Stayed 8 nights in Jul 2025

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding as always

I’ve been coming to this hotel since 2004 at least 10 times a year until 2020 have been visiting at least twice a year amazing such a clean Hotel and Stafford extremely friendly highly recommended perfect position for access to trains to get about easy, all stuff very very friendly got to stay Keith on the horizon floor went the extra mile as always looking forward to coming back next month
Stayed 5 nights in Jul 2025

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had two rooms. The first one had a unfortunate issue with the ac system, however the second room was quiet comfy. The views from both rooms were quiet nice. The pool was very comfy and cold which feels good in the heat of dubai.
Stayed 1 night in Jul 2025

10/10 Excellent

Fergus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shanghai La Dubai is a remarkable property staffed by remarkable people. Upon entering the hotel, I was greeted by name without having even checked in yet. Each member of staff went above and beyond to make my stay as memorable as possible. Moustafa, and all the front desk members, ensured that my needs were met and exceeded. They were a wealth of knowledge and advice for a first time traveler to Dubai. My room was top notch, the spa was indulgent, just everything was top shelf, especially the staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Duminda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Ahmed

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jürg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Aicha, Ewa Beach

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
During our recent trip to Dubai for my son's birthday, we had the pleasure of staying at what I can confidently say was the best hotel we've ever experienced. Our week-long stay, spanning seven days, was nothing short of exceptional, thanks largely to the outstanding service provided by the hotel staff. From the moment we arrived, we were enveloped in an atmosphere of warmth and hospitality. The staff treated us with remarkable kindness, ensuring that we felt valued and welcomed throughout our entire stay. Every interaction was marked by a genuine smile and a willingness to help, which made our experience even more enjoyable. The hotel went above and beyond to provide us with a true five-star treatment—whether it was at check-in, during our meals, or when we requested assistance with our plans in the city. Each staff member, from the reception to the housekeeping team, was attentive and eager to meet our needs, creating a friendly and respectful environment that we appreciated immensely. This was not just a hotel stay; it felt like a home away from home. The thoughtfulness of the staff contributed significantly to making my son's birthday celebration memorable and special. We are already looking forward to our next visit to Dubai and will definitely be returning to this hotel. I highly recommend it to anyone seeking a remarkable experience with unparalleled service.
Stayed 6 nights in Jun 2025

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Location is very acentral, very helpful staffs. Manage to get a city view room upgrade made our stay fantastic, my kids had so much fun at the pool. They were generous with our late check out time, manage to see the city a lil longer before heading to the airport. Thank you for such great hospitality.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. We arrived early and the staff facilitated us with an early check in. Big spacious rooms with good views. The real gem is the pool with amazing views of the Burj Khalifa. Was a great stay, would recommend to everyone.
Stayed 1 night in Jul 2025

6/10 Okay

Zolzaya

Stayed 3 nights in Jul 2025

10/10 Excellent

Fadzai

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hospitality, environment, people.
Stayed 3 nights in Jul 2025

10/10 Excellent

Fadzai

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved my time at the hotel, lovely professional staff, hospitality, excellent menu choices, A big one for me is the staff, the cleanliness of the environment. A big thank you to the porter and door man, I’m forgetting his name, his a bit elderly and his name starts with K, he always had a smile, worked so hard, in the hot weather and conditions, awesome job indeed his efforts never go unnoticed at all
Stayed 2 nights in Jul 2025

10/10 Excellent

Nawal

Liked: Cleanliness, amenities, property conditions & facilities
I loved this hotel so much! Everything was on top, especially when they gave us a late checkout! Special thanks to the front desk, Sooud and Moustafa, they were very accommodating and so helpful!
Stayed 7 nights in Jul 2025

2/10 Terrible

SUBUL, Morton Grove

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great until they charged me for three people’s breakfast buffet for a day that I did not utilize the buffet. I never signed up for a three day package and was not told I would be charged whether I would dine in or not. The manager, who replied to my Dispute stated the package price given to me was because I signed up for three days which I did not. I am now disputing this with my bank now. Completely ruined the end of a great trip and stay.
Stayed 3 nights in Jul 2025