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SureStay Hotel by Best Western Ontario Airport

2.5 star property

Photo gallery for SureStay Hotel by Best Western Ontario Airport

Exterior
Business centre
Iron/ironing board, free cots/infant beds, free rollaway beds, free WiFi
Outdoor pool
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

View map
3201 East Centrelake Drive, Ontario, CA, 91761
  • Place, Ontario Convention Center
    ‪2 min drive‬
  • Place, Toyota Arena
    ‪2 min drive‬
  • Place, Ontario Mills Shopping Mall
    ‪3 min drive‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪15 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Iron/ironing board, free cots/infant beds, free rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(77 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Bathroom

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(74 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Bathroom

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About the area

Ontario

With a stay at SureStay Hotel by Best Western Ontario Airport in Ontario (Guasti), you'll be within a 5-minute drive of Ontario Mills Shopping Mall and Ontario Convention Center. .This hotel is 1.6 mi (2.6 km) from Topgolf and 1.8 mi (2.9 km) from Cucamonga-Guasti Regional Park.

What's nearby

  • Ontario Convention Center - 2 min drive - 2.6 km
  • Toyota Arena - 2 min drive - 1.9 km
  • Ontario Mills Shopping Mall - 3 min drive - 3.4 km
  • LoanMart Field - 5 min drive - 8.6 km
  • Victoria Gardens - 5 min drive - 9.3 km

Getting around

  • Upland Station - 7 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 4 min drive

Restaurants

  • ‪Topgolf - ‬3 min drive
  • ‪Starbucks - ‬13 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Black Angus Steakhouse - ‬3 min drive
  • ‪Starbucks - ‬2 min drive

About this property

SureStay Hotel by Best Western Ontario Airport

Hotel in Ontario with free breakfast and a 24-hour front desk
SureStay Hotel by Best Western Ontario Airport offers 114 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch Smart televisions come with cable channels. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 114 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 32-inch Smart televisions with cable programming provide entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as complimentary newspapers and coffee/tea makers.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
Grab a bite from the snack bar/deli serving guests of SureStay Hotel by Best Western Ontario Airport. A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.
A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fairfield Inn Marriott Hotel Ontario
Fairfield Inn Marriott Ontario
Fairfield Inn Ontario
Fairfield Inn Marriott Ontario Hotel
Surestay By Ontario Ontario
Fairfield Inn By Marriott Ontario
SureStay Hotel by Best Western Ontario Airport Hotel
SureStay Hotel by Best Western Ontario Airport Ontario
SureStay Hotel by Best Western Ontario Airport Hotel Ontario

SureStay Hotel by Best Western Ontario Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 491 out of 1006 reviews
Rating 8 - Good. 252 out of 1006 reviews
Rating 6 - Okay. 140 out of 1006 reviews
Rating 4 - Poor. 78 out of 1006 reviews
Rating 2 - Terrible. 45 out of 1006 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Romie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Sandie

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely dirty and Mike at reception was unprofessional
Stayed 5 nights in Jul 2025

10/10 Excellent

Norma

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exelent
Stayed 3 nights in Jul 2025

2/10 Terrible

Jerry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
my daughter was locked in the bathroom
Stayed 3 nights in Jul 2025

2/10 Terrible

Touria, North Arlington

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say, the reviews are very deceiving on this property! This was a complete disaster, the breakfast is terrible we had to go to ihop every day for breakfast. The rooms are super old, sheets are stained and rug smells so bad. We had to change the first room because one there were dirty socks sitting by the bed and two it was facing the highway so you heard traffic all night long. The second room wasn’t as mound but cleanliness is an issue plus the place is really run down literally nothing works. The cards have to constantly be re activated as they quickly demagnetize no matter how careful you are with them. No cleaning or room service in all the 4 nights we were there. No garbage cans anywhere on the 3rd floor, I don’t know where they expect you to put garbage?? Honestly this was a complete flop
Stayed 4 nights in Jul 2025

6/10 Okay

Basak

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is super close to Convention Center, 6 min drive only. However rooms are not updated. We were part of the group. Bathroom has sliding door and it was so hard to close and open on our room so we requested a room change. Our friend's room was infested with ants. They requested a change too. Property accommodate both request in next day. Breakfast does not have many options. Only option is bread, butter and cheese along with cereal. No eggs, no waffle machines etc.
Stayed 5 nights in Jul 2025

6/10 Okay

Andrea, Clovis

Travelled with family and small children
Liked: Staff & service
Good hotel, a little old with a complicated elevator
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Ok for a quick stay not a long one

Bathroom was very subpar. The shower was makeshift with plaster still around the rim. Water pressure was bad and the toilet leaked
Stayed 1 night in Jul 2025

10/10 Excellent

Evalina

Stayed 1 night in Jun 2025

4/10 Poor

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Martha

Travelled with partner
Liked: Staff & service
Missing coffee creamer sugar in room Trash can liners and old towels Had to go out and buy me two for my husband and I to use because the ones in room were old and yellowish
Stayed 1 night in Jul 2025

6/10 Okay

Shannon

Liked: Staff & service, amenities
The check in staff was so incredible! The room was run down, old and needing some TLC.
Stayed 1 night in Jul 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

ROMEO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Angelique

Travelled with family
Liked: Cleanliness, staff & service, amenities
Check in was very easy, had a slight issue with key card ( they are super sensitive and deactivated very easily). Room was standard, clean and served its purpose. Only downside was the ice machine was broken so no ice available on the property.
Stayed 1 night in Jul 2025

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good experience, very friendly, very very helpful, and overall great stay, my family was pleased, Thank you so much!
Stayed 2 nights in Jul 2025

8/10 Good

Audreana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish breakfast had real food. More sausage eggs bacon n so on. Cereal n oatmeal not enough.
Stayed 6 nights in Jun 2025

10/10 Excellent

Nima, livermore

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 1 night in Jun 2025

10/10 Excellent

Gerardo

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Isabella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the nicest and check in is so easy!! I felt super safe in this area and would come here again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Joseph

Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful one night stay!
Stayed 1 night in Jun 2025

6/10 Okay

Robert

Travelled with family
The hotel's prime location is its greatest advantage, situated conveniently near the airport, event area, and restaurants.
Stayed 2 nights in Jun 2025

4/10 Poor

Ruben, El Paso

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty and we needed to request towel. So disappointed that we checked out early.
Stayed 3 nights in Jun 2025

2/10 Terrible

Zina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I have stayed in my whole life. Lowest star from customer service, professional demeanor of front staff, cleanliness, all broken , elevator so old and dirty, card had to be reissued 3x as can’t use to go to 3rd floor. Breakfast terrible just oatmeal and bread. No stocks since we stayed Monday to Sunday. Trash towels toiletries only provided once we stayed 3 nights. Just overall a really bad experience no ice maker for 3 days in a 100 degrees weather. Just bottom line the worst hotel ever
Stayed 3 nights in Jun 2025