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SureStay Hotel by Best Western Ontario Airport

2.5 star property

Photo gallery for SureStay Hotel by Best Western Ontario Airport

Exterior
Business centre
Outdoor pool
Iron/ironing board, free cots/infant beds, free rollaway beds, free WiFi
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Laundry
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

View map
3201 East Centrelake Drive, Ontario, CA, 91761
  • Toyota Arena
    ‪2 min drive‬
  • Ontario Convention Center
    ‪2 min drive‬
  • Ontario Mills Shopping Mall
    ‪3 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪15 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Iron/ironing board, free cots/infant beds, free rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(76 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Bathroom

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(74 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Bathroom

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About the area

Ontario

With a stay at SureStay Hotel by Best Western Ontario Airport in Ontario (Guasti), you'll be within a 5-minute drive of Ontario Mills Shopping Mall and Ontario Convention Center. .This hotel is 1.6 mi (2.6 km) from Topgolf and 1.8 mi (2.9 km) from Cucamonga-Guasti Regional Park.

What's nearby

  • Toyota Arena - 2 min drive - 1.5 km
  • Ontario Convention Center - 2 min drive - 2.6 km
  • Ontario Mills Shopping Mall - 3 min drive - 3.0 km
  • Rancho Cucamonga Epicenter - 6 min drive - 8.2 km
  • Victoria Gardens - 6 min drive - 8.9 km

Getting around

  • East Ontario Station - 7 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 4 min drive

Restaurants

  • ‪Topgolf - ‬3 min drive
  • Starbucks
  • ‪Starbucks - ‬2 min drive
  • ‪Starbucks - ‬2 min drive
  • ‪Black Angus Steakhouse - ‬3 min drive

About this property

SureStay Hotel by Best Western Ontario Airport

Hotel in Ontario with free breakfast and a 24-hour front desk
SureStay Hotel by Best Western Ontario Airport offers 114 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch Smart televisions come with cable channels. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 114 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 32-inch Smart televisions with cable programming provide entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as complimentary newspapers and coffee/tea makers.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
Grab a bite from the snack bar/deli serving guests of SureStay Hotel by Best Western Ontario Airport. A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.
A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fairfield Inn Marriott Hotel Ontario
Fairfield Inn Marriott Ontario
Fairfield Inn Ontario
Fairfield Inn Marriott Ontario Hotel
Surestay By Ontario Ontario
Fairfield Inn By Marriott Ontario
SureStay Hotel by Best Western Ontario Airport Hotel
SureStay Hotel by Best Western Ontario Airport Ontario
SureStay Hotel by Best Western Ontario Airport Hotel Ontario

SureStay Hotel by Best Western Ontario Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 493 out of 1009 reviews
Rating 8 - Good. 252 out of 1009 reviews
Rating 6 - Okay. 136 out of 1009 reviews
Rating 4 - Poor. 80 out of 1009 reviews
Rating 2 - Terrible. 48 out of 1009 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Kristy

Liked: Staff & service
The gentlemen that checked us in was so super nice and friendly. The room itself was OK. The bathroom was dirty. There was leftover hair in the shower and sink floors look like they were not cleaned. The bed was pretty comfortable and clean.
Stayed 1 night in Jun 2025

6/10 Okay

chunfu

Business traveller, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Stayed for two nights. It was comfortable for a budget hotel and located in a quiet area. Big shout-out to the front desk great service that really made the stay more enjoyable. However, the room cleaning service seemed unmotivated, which was a downside. Overall, I’m giving it three stars: a good stay, but there’s still room for improvement.
Stayed 2 nights in Jun 2025

10/10 Excellent

dolores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and was able to accommodate me with wheelchair ♿️ access on the 1st floor.
Stayed 1 night in Jun 2025

2/10 Terrible

Miriam

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t clean, there was red hair dye stains on the tub, needle on the table and just hair all over the place. Looks like they used that room to do hair.
Stayed 1 night in Jun 2025

6/10 Okay

Luis

Travelled with partner
Bad shape mattress and also in bathroom ceiling, a lot of peeling paint.
Stayed 2 nights in Jun 2025

4/10 Poor

Benjamin C

Stayed 2 nights in Jun 2025

8/10 Good

Shanice

Liked: Cleanliness, property conditions & facilities
This hotel was super close to the airport. Very quiet area. I don’t know the hotel only cleans the rooms every three days not everyday. The breakfast was fine no to much hot food options. Pool is nice you take your dirty towels to the front desk and they will replace them it’s nice.
Stayed 3 nights in May 2025

6/10 Okay

Natalie

Disliked: Amenities
Stayed 3 nights in Jun 2025

8/10 Good

Angela

Business traveller
Liked: Cleanliness, staff & service, room comfort
Bed comfortable but hotel is tired looking
Stayed 1 night in Jun 2025

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property is not updated. The hot water never got hot. The bathtub was buckled. The fridge had mold in it. The bedspread was filthy. Half of the bed was so broke down that it was impossible to sleep on. We arrived at 7 pm after driving all day and the office was closed with a note that said out to lunch back at 8. All we wanted to do was rest. Hotels.com reviews are very misleading on this property.
Stayed 1 night in Jun 2025

10/10 Excellent

RAUL, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Earl

Stayed 1 night in May 2025

6/10 Okay

dwayne

Travelled with family, Business traveller
Disliked: Cleanliness
Had to change 3 rooms. 2 rooms were not cleaned.
Stayed 1 night in May 2025

10/10 Excellent

Randy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

RUBEN

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and friendly staff. Comfortable beds, would definitely stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Becky

Stayed 2 nights in Apr 2025

4/10 Poor

Rachanee

Stayed 1 night in May 2025

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Nice customer service
Stayed 1 night in May 2025

4/10 Poor

Erika

Disliked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Josephine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy guest

For the price well worth it
Stayed 1 night in May 2025

10/10 Excellent

Suji

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for the price.
Stayed 1 night in May 2025

8/10 Good

Kailee

Travelled with partner
Liked: Cleanliness, staff & service
Great staff which made the experience better .
Stayed 1 night in May 2025

4/10 Poor

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 2 nights in May 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

mauricio, san ysidro

Stayed 1 night in May 2025