4/10 Poor
Elizabeth
6 May 2025
Disliked: Property conditions & facilities, room comfort
No running hot water
Imagine going to a hotel without running hot water that was the issue at this hotel that I stayed at as soon as I walked through the front door, I got greeted by a gentleman named Glenn. He did not let me know that they were having an issue with the hot water if he had, I would’ve made a decision to stay elsewhere. So I got to my room and was ready to take a shower from a long drive and get ready for my anniversary outing. I had to be somewhere by 7 o’clock and by the time I found out that there was no running hot water. It was already too late to try to find another place. It was around 5 o’clock when I decided to take a shower. I turned on the water and let it run, but yet no hot water. I went to the front desk and told him that hot water was not working. He said oh yeah we are having an issue with the hot water. I said I am on my menstrual cycle,How am I supposed to wash up? He said give me a second. Let me call my manager so I did and his manager said to go turn the hot water on and off and it should kick back on within 5 to 10 minutes. I waited 20 minutes and it did not kick back on. I went back to the front desk to let them know. They told me that maintenance will be on the way soon at that time. It was way too late to wait for maintenance and take a shower to go to my anniversary party. As soon as I was ready to go and my Uber was outside. They called my room and told me that the hot water was working and this was at 710. They did not do anything for the inconvenienc.
Elizabeth
Stayed 1 night in May 2025