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Hotel Zetta San Francisco

4.0 star property

Photo gallery for Hotel Zetta San Francisco

2 bars/lounges, lobby lounge
Lobby sitting area
Reception
Premium bedding, down duvets, pillow-top beds, in-room safe
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View map
55 5th St, San Francisco, CA, 94103
  • Place, Union Square
    ‪8 min walk‬
  • Place, San Francisco Museum of Modern Art
    ‪8 min walk‬
  • Place, Moscone Convention Center
    ‪8 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(6 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

8.8 out of 10
Excellent
(24 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed

7.8 out of 10
Good
(9 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Mobility Accessible (Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, 1 King Bed, Mobility Accessible (Roll-in Shower)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Premier Room, 1 King Bed

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible (Mobility/Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Hearing Accessible (Mobility/Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Well and Away)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Well and Away)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds (Zetta)

Suite, Multiple Beds (Zetta)

Suite, Multiple Beds (Zetta)

  • 74 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible (Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Mobility Accessible (Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Mobility Accessible (Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Mobility Accessible (Roll-in Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

San Francisco

A stay at Hotel Zetta San Francisco places you in the heart of San Francisco, within a 15-minute walk of Union Square and Palace Hotel. .This hotel is 1.3 mi (2 km) from Oracle Park and 5.2 mi (8.4 km) from Golden Gate Bridge.

What's nearby

  • Westfield San Francisco Centre - 1 min walk - 0.1 km
  • Warfield Theatre - 6 min walk - 0.6 km
  • Union Square - 8 min walk - 0.7 km
  • San Francisco Museum of Modern Art - 8 min walk - 0.7 km
  • Moscone Convention Center - 8 min walk - 0.7 km

Getting around

  • Market St & 5th St Stop - 2 min walk
  • San Francisco Station - 18 min walk
  • San Francisco Intl. Airport (SFO) - 25 min drive

Restaurants

  • ‪Panda Express - ‬2 min walk
  • ‪The Melt - ‬4 min walk
  • ‪Shake Shack - ‬4 min walk
  • ‪Soma Restaurant & Bar - ‬1 min walk
  • ‪Executive Order Bar & Lounge - ‬1 min walk

About this property

Hotel Zetta San Francisco

Hotel with 2 restaurants, 9-minute walk to Union Square
Hotel Zetta San Francisco offers 116 accommodations with laptop-compatible safes and bathrobes. Pillowtop beds feature down comforters and premium bedding. 46-inch LCD televisions come with premium satellite channels. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

This San Francisco hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Stay in one of 116 guestrooms featuring LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features an arcade/game room and a banquet hall.
Enjoy American cuisine at S and R Lounge, one of the hotel's 2 restaurants, or stay in and take advantage of the room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. To-go breakfasts are served on weekdays from 7:00 AM to 10:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 4 meeting rooms.
To-go breakfasts are available for a surcharge between 7:00 AM and 10:00 AM on weekdays.
S and R Lounge - This lobby lounge specializes in American cuisine and serves dinner and light fare. Happy hour is offered.
The Cavalier - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 65 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Weekday breakfast to-go available 7:00 AM to 10:00 AM for a fee: USD 10 to 30 per person
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • S and R Lounge
  • The Cavalier

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Family friendly

  • Arcade/game room
  • In-room cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4 meeting rooms
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium satellite channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 41.19 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 10 to 30 per person
  • Valet parking fee: USD 65 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Zetta
Hotel Zetta San Francisco
San Francisco Hotel Zetta
San Francisco Zetta
San Francisco Zetta Hotel
Zetta Hotel
Zetta Hotel San Francisco
Zetta San Francisco
Hotel Milano San Francisco
Milano Hotel San Francisco

Hotel Zetta San Francisco Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 635 out of 1004 reviews
Rating 8 - Good. 223 out of 1004 reviews
Rating 6 - Okay. 73 out of 1004 reviews
Rating 4 - Poor. 43 out of 1004 reviews
Rating 2 - Terrible. 30 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service
Great location, great price, clean
Stayed 7 nights in Sep 2025

10/10 Excellent

John

Stayed 4 nights in Oct 2025

8/10 Good

Wen

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean and big room
Stayed 3 nights in Oct 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky decor, friendly staff, central air conditioning, quiet rooms, cute bathroom with walk-in shower, comfy bed, really nice gym. One of the best hotels in SF! Only thing missing from the room was a microwave, but the front staff reheated food for me.
Stayed 4 nights in Oct 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable.
Stayed 3 nights in Oct 2025

2/10 Terrible

Sharique

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t usually write reviews, but my experience with Hotel Zetta was so frustrating and mishandled that I feel obligated to warn others. I had a fully paid, confirmed reservation at Hotel Zetta, only to arrive and be told — without any explanation — that my booking could not be honored. Instead, I was moved without consent to Hotel Zeppelin. That’s where things went from bad to worse. The room we were given (Room 637) was filthy, with visible dust coating the surfaces, and the air conditioning made a constant, unbearable noise. I have photos showing the dust buildup. It was obvious that this room hadn’t been properly cleaned or maintained. We informed the front desk the next morning that we wouldn’t stay under those conditions. They agreed and promised a refund, confirming that we were checked out. Two nights were eventually refunded through Orbitz — but then, unbelievably, my credit card was charged again for the same nights I didn’t stay. That kind of unauthorized charge isn’t just a clerical mistake — it feels dishonest. I’ve had to dispute it directly with my credit card company. In short: My paid reservation at Zetta was not honored. I was moved to another hotel without consent. The replacement room was dirty and noisy. I was charged for nights I never stayed. I’ve stayed at many hotels, and I’ve never seen this level of disorganization and disregard for guests. Until Hotel Zetta (and the management behind it) address these issues, I strongly recommend staying
Stayed 3 nights in Oct 2025

10/10 Excellent

Dat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Stephanie

Stayed 3 nights in Oct 2025

4/10 Poor

Philip

Business traveller
Disliked: Staff & service
Poor experience. Has gone downhill. Lobby was dead and bar was closed both nights I was there. Gym was smelly and tired. A resort fee of $35 a day was a joke - there were no amenities
Stayed 2 nights in Oct 2025

8/10 Good

JONATHAN

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Tenderloin district was a couple blocks away. A bit scary. However, around a different corner was the 4 Seasons. We went to the Blue Bottle coffee shop. Ghirardelli chocolate ice cream shop, and Ray Ban shop near by. Great stuff. Clean Oh, and they need to provide coffee in the rooms!! Otherwise, outstanding.
Stayed 2 nights in Oct 2025

8/10 Good

Hiroya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, convenient valet in the heart of the city. Good walking distance to Folsom street.
Stayed 2 nights in Sep 2025

10/10 Excellent

Iurii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Ely, Santa Cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay here.
Stayed 1 night in Sep 2025

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room and very spacious
Stayed 1 night in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway hotel.
Stayed 1 night in Sep 2025

8/10 Good

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking situation isn’t great. I was confused when I first arrived as to where to park you just to check-in. There is no attendant. Ultimately, the only option is valet parking overnight, which is extremely overpriced. Recommend searching parking garages in the area for self parking
Stayed 1 night in Sep 2025

10/10 Excellent

charlotte

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very secure and the rooms were well sized.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kristina

Stayed 2 nights in Sep 2025

10/10 Excellent

Danaly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel was a hidden gem. pool table in the lobby and a little cafe area. you go the second floor and there’s a PHOTOBOOTH you do have to pay but it’s so worth it. and they have an arcade as well. it’s lovey. the only thing i didn’t like was it felt like our room ac would stop working.
Stayed 1 night in Sep 2025

10/10 Excellent

Danaly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel was a hidden gem. they have a pool table in the lobby and a little cafe area as well. if you go to the second floor they have a little arcade area and my favorite part was the photo booth , the only sucky part for me was the ac in our room i feel like it wasn’t working.
outside of the hotel
the cutest telephone spot , by the elevator as well
cute area too take pics at by the elevator
from the photo booth i LOVED.
Stayed 1 night in Sep 2025

4/10 Poor

Sarah

Business traveller
Disliked: Cleanliness
The rooms are in desperate need of an upgrade and deep clean. The price paid does not reflect the actual rooms. The 1st room smelt of smoke and the 2nd room I was moved to - the lino floor was dirty and sticky. I had to ask the cleaners to wash it. Which never happened as I never saw a mop with their trolleys. The daytime front of house staff tried their best but it is not worth the 4 stars. Disappointing stay.
Stayed 6 nights in Sep 2025

10/10 Excellent

Julian

Stayed 1 night in Aug 2025