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InterContinental Mark Hopkins by IHG

4.0 star property

Photo gallery for InterContinental Mark Hopkins by IHG

Front of property
Exterior
Room service – dining
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
999 California Street, San Francisco, CA, 94108
  • Place, SF Masonic Auditorium
    ‪2 min walk‬
  • Place, Union Square
    ‪5 min walk‬
  • Place, Westin St Francis Hotel Glass Elevators
    ‪6 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪17 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

7.8 out of 10
Good
(18 reviews)
  • 49 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Suite, 1 Bedroom (Dining Area, Sunroom Access)

Suite, 1 Bedroom (Dining Area, Sunroom Access)

Suite, 1 Bedroom (Dining Area, Sunroom Access)

  • 79 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Bay view

View all photos for Suite, 1 Bedroom (Dining Area)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom (Dining Area)

10.0 out of 10
Exceptional
(1 review)
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Bay view

View all photos for Suite, 1 Bedroom, City View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, City View

  • 139 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Bay view

View all photos for Suite, 1 King Bed, Non Smoking (Mark Hopkins)

View from room

Suite, 1 King Bed, Non Smoking (Mark Hopkins)

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Bay view

View all photos for Suite, 1 Bedroom (Sun Room Access)

Suite, 1 Bedroom (Sun Room Access)

Suite, 1 Bedroom (Sun Room Access)

  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Bay view

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • 51 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

  • 70 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Bay view

View all photos for Suite, 1 King Bed (Penthouse)

Suite, 1 King Bed (Penthouse)

Suite, 1 King Bed (Penthouse)

  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Classic Room

In-room safe, desk, laptop workspace, blackout curtains

Classic Room

8.4 out of 10
Very good
(32 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Classic Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Classic Room, 1 King Bed

9.0 out of 10
Wonderful
(136 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Cosy)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed (Cosy)

9.4 out of 10
Exceptional
(16 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 King Bed (Golden Gate Bridge View)

Classic Room, 1 King Bed (Golden Gate Bridge View)

Classic Room, 1 King Bed (Golden Gate Bridge View)

8.8 out of 10
Excellent
(17 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed
  • Bay view

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 121 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Classic Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Classic Room, 1 King Bed, City View

8.0 out of 10
Very good
(7 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Classic Room, 1 King Bed, Hill View (Nob Hill Neighborhood Views)

Classic Room, 1 King Bed, Hill View (Nob Hill Neighborhood Views)

Classic Room, 1 King Bed, Hill View (Nob Hill Neighborhood Views)

8.6 out of 10
Excellent
(4 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Classic Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Classic Room, 2 Double Beds, City View

9.6 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds
  • City view

View all photos for Classic Room, 1 King Bed, Roll-in Shower (Mobility)

Classic Room, 1 King Bed, Roll-in Shower (Mobility)

Classic Room, 1 King Bed, Roll-in Shower (Mobility)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Roll-in Shower (Mobility)

In-room safe, desk, laptop workspace, blackout curtains

Classic Room, 2 Double Beds, Roll-in Shower (Mobility)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility)

Room amenity

Suite, 1 Bedroom, Roll-in Shower (Mobility)

  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Classic Room (Upgraded)

In-room safe, desk, laptop workspace, blackout curtains

Classic Room (Upgraded)

9.0 out of 10
Wonderful
(8 reviews)
  • 34 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
  • City view

View all photos for Classic Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Classic Room, 2 Double Beds

9.0 out of 10
Wonderful
(46 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

San Francisco

InterContinental Mark Hopkins by IHG is centrally located in San Francisco, a 3-minute walk from Grace Cathedral and a 2-minute drive from Lombard Street. .This luxury hotel is 1.3 mi (2.1 km) from Ferry Building and 1.4 mi (2.3 km) from Pier 39.

What's nearby

  • SF Masonic Auditorium - 2 min walk - 0.2 km
  • 450 Sutter Building - 3 min walk - 0.3 km
  • Grace Cathedral - 3 min walk - 0.3 km
  • Union Square - 5 min walk - 0.4 km
  • Westin St Francis Hotel Glass Elevators - 6 min walk - 0.6 km

Getting around

  • California St & Mason St Stop - 1 min walk
  • San Francisco Station - 3 min drive
  • San Francisco Intl. Airport (SFO) - 31 min drive

Restaurants

  • ‪The Fairmont San Francisco Lobby - ‬1 min walk
  • ‪Top of the Mark - ‬1 min walk
  • ‪Pacific Cocktail Haven - ‬5 min walk
  • ‪The Summer Place - ‬3 min walk
  • ‪Crown Room - ‬3 min walk

About this property

InterContinental Mark Hopkins by IHG

Luxury hotel with a restaurant, 3-minute walk to Grace Cathedral
InterContinental Mark Hopkins by IHG offers 382 air-conditioned accommodations with safes and designer toiletries. 44-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 382 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wired internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at Nob Hill Club, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. This hotel has 17 meeting rooms available for events.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Nob Hill Club - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Top of The Mark SkyLounge - Onsite cocktail bar. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Historic Hotels of America.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Secured, covered valet parking on site (USD 87.78 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 46 to 58 for adults and USD 25 to 32 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Nob Hill Club
  • Top of The Mark SkyLounge

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 17 meeting rooms
  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (97 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1926
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 44-inch flat-screen TV with premium digital channels
  • IPod dock
  • Pay films

Food and drink

  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 100.00
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.00 per stay

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 41.96 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 46 to 58 for adults, and USD 25 to 32 for children
  • Covered valet parking fee: USD 87.78 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 100.00 (subject to availability)
  • Rollaway bed fee: USD 35.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

InterContinental Hopkins
InterContinental Mark
InterContinental Mark Hopkins
InterContinental Mark Hopkins Hotel
InterContinental Mark Hopkins Hotel San Francisco
InterContinental Mark Hopkins San Francisco
Mark Hopkins InterContinental
Intercontinental Mark Hopkins San Francisco Hotel San Francisco
San Francisco Intercontinental

InterContinental Mark Hopkins by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 906 out of 1311 reviews
Rating 8 - Good. 235 out of 1311 reviews
Rating 6 - Okay. 112 out of 1311 reviews
Rating 4 - Poor. 32 out of 1311 reviews
Rating 2 - Terrible. 26 out of 1311 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Paulo

Stayed 1 night in Oct 2025

10/10 Excellent

Elisa, DALLAS

Stayed 1 night in Oct 2025

6/10 Okay

Tasja

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Fire alarm test went off for a very long time the morning of my conference 20 min?). Also stains on the carpet all over the guest room. The history of the hotel is cool, but it is definitely dated.
Stayed 1 night in Oct 2025

8/10 Good

Konstantinos

Liked: Cleanliness, staff & service
The location on the hill.The stuff efficient and polite.
Stayed 9 nights in Oct 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visited the roof top bar. A lot of fun. Vibrant great music, great cocktails.
Stayed 1 night in Oct 2025

6/10 Okay

Dominique

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2025

2/10 Terrible

Marwin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Mini fridge not operational. Our food from Ossos not be able to refrigerate. Frank at front desk not helpful, would not give his supervisor name. First time we have been treated this poorly at Mark Hopkins . Wow, have stayed here time and time again and probably will be the last time.
Stayed 1 night in Oct 2025

10/10 Excellent

Nathaniel

Stayed 1 night in Oct 2025

6/10 Okay

Wenli, Lake Forest Park

Stayed 1 night in Oct 2025

6/10 Okay

Simona

Travelled with group
Room was clean, big bedroom and bathroom
Stayed 2 nights in Oct 2025

10/10 Excellent

Alexandria

Stayed 2 nights in Oct 2025

2/10 Terrible

Lindsey

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Melinda, El Cerrito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
iconic top of the mark. it is san francisco history, a must see.
Stayed 1 night in Oct 2025

6/10 Okay

Patrick

Disliked: Staff & service
Nice hotel, needs som TLC
Stayed 3 nights in Oct 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gentleman who checked us in was so nice! He upgraded because it was our anniversary and signed us up for the hotel benefits so we could get a discount. The view from the Top of the Mark is fantastic and they happened to have live music as well.
Stayed 1 night in Oct 2025

6/10 Okay

Gregory

Stayed 1 night in Oct 2025

10/10 Excellent

ahbackoffice, Salinas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The rooms are decorated nicely and are clean. The staff is friendly and helpful. We went to the Top of the Mark for coctails and appetizers (they don’t serve dinner). The view was amazing and well worth the visit. Overall very pleased with our stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Heather

Stayed 2 nights in Oct 2025

10/10 Excellent

Earl, Tustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

Haik

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I was surprised by our stay at the InterContinental San Francisco. It’s a beautiful and historic hotel, but my wife and I both have dust mite allergies, and we encountered serious issues. After the first night, I experienced allergic reactions, including a runny nose and coughing. My wife developed a rash on her face with small red dots. Initially, we thought it might be due to weather or climate changes. However, after the second night, my symptoms persisted, and my wife’s condition worsened significantly—her face and head were red, as if she’d been sunburned for hours. While she was in bed that morning, an about 10mm dust ball fell into her mouth. She kept mentioning feeling something falling from the ceiling. Upon close inspection, we found the AC vent on her side of the bed was filled with thick, old dust, blowing it onto us whenever the AC was on. I took photos of the vent to document it. If that dust ball hadn’t fallen, we might not have identified the cause of our allergies. We informed the receptionist, who moved us to a new room, and our symptoms returned to normal within a day. I offered to show the photos, but the receptionist wasn’t interested. The dust in the vent was so thick and old, I wonder if it’s ever cleaned. A thorough cleaning with a brush and strong vacuum twice a year could have prevented this.
Stayed 4 nights in Oct 2025

10/10 Excellent

umesh, Auckland

Liked: Cleanliness, staff & service
Excellent staff who prioritised individual needs
Stayed 4 nights in Oct 2025

2/10 Terrible

Nicholas

Stayed 3 nights in Oct 2025

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service
Staff was excellent
Stayed 2 nights in Sep 2025

10/10 Excellent

Marnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff were amazing. We were upgraded in our room so we could have a view of the bay. Everyone was so accommodating and helpful. Would highly recommend staying here. It is an older hotel but very clean and comfortable.
Stayed 1 night in Oct 2025

10/10 Excellent

derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place close to everything
Stayed 2 nights in Oct 2025