2/10 Terrible
Paul
Travelled with family, Travelled with group
1 Apr 2025
Disliked: Staff & service, property conditions & facilities
It is relatively convenient in location. However this hotel is poorly managed:
1) water in the shower was not hot. In the middle of the shower, water stopped coming out. After a minute it came out again. The water pressure was not consistent. No hot water in the sink!
2) We were told no housekeeping service the first night of stay but they serviced the room. We asked the front desk to deliver some towels to us in another night, they delivered it to the wrong room.
3) The queen bed was against the wall with only one side to exit. Sleeping on the side of the bed against the wall, I had to climb over my wife each time I exit the bed. So inconvenient.
4) I had to stream the TV to get to see apps, not even TV channels.
5) There is no phone in the room. Every time I have to contact the front desk, I have to take the elevator down.
6) The Gym and the laundry room are in the same area. The smell of laundry filled the air in the gym. Weary and uncomfortable.
7) The shower set up was poor. Water from the shower can easily wet the toilet and leaks out the bathroom area.
For a 4-star hotel rated by Expedia, it is deceitfully rated. A 3-star hotel at the best!
Paul
Stayed 3 nights in Mar 2025