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The Haven by JetQuay

3.0 star property

Photo gallery for The Haven by JetQuay

Lobby
Lobby lounge
Reception
Interior
Lobby lounge

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

Map
65 Airport Boulevard, Changi Airport Terminal 3, #01-18, Singapore, 819663
  • Jewel Changi Airport
    ‪12 min walk‬
  • Singapore Expo
    ‪8 min drive‬
  • Pasir Ris Park
    ‪12 min drive‬
  • Singapore (SIN-Changi)
    ‪7 min drive‬

Room options

View all photos for Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall

Free WiFi, bed sheets

Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall

  • 8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall, 0800 to 2200

Free WiFi, bed sheets

Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall, 0800 to 2200

  • 8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for 1 Bed Nap Room, Arrival Hall, 0800 to 2200

Free WiFi, bed sheets

1 Bed Nap Room, Arrival Hall, 0800 to 2200

  • 43 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for 1 Bed Nap Room, Arrival Hall

Free WiFi, bed sheets

1 Bed Nap Room, Arrival Hall

  • 43 sq m
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Interior entrance

Ambassador Transit Hotel Terminal 2

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping
4.2 out of 5, Very good, (1000)
The price is NZ$400
for 1 room
includes taxes & fees
16 May - 17 May
Ambassador Transit Hotel Terminal 2

About the area

Singapore

Located in Singapore (Changi), The Haven by JetQuay is within a 10-minute drive of East Coast Park and Singapore Expo. .This hotel is 12.2 mi (19.7 km) from Marina Bay Sands Casino and 12.3 mi (19.7 km) from Marina Bay Sands Skypark.

What's nearby

  • Jewel Changi Airport - 12 min walk - 1.0 km
  • Slide @ T3 - 18 min walk - 1.5 km
  • Changi Business Park - 8 min drive - 5.7 km
  • Singapore Expo - 8 min drive - 6.4 km
  • Pasir Ris Park - 12 min drive - 10.2 km

Getting around

  • Changi Airport Station - 1 min walk
  • JB Sentral - 35 min drive
  • Singapore Changi Airport (SIN) - 7 min drive

Restaurants

  • ‪McDonald's & McCafé - ‬1 min walk
  • ‪Kopitiam - ‬3 min walk
  • ‪Heavenly Wang - ‬9 min walk
  • ‪Ya Kun Kaya Toast - ‬3 min walk
  • ‪O'Coffee Club - ‬3 min walk

About this property

The Haven by JetQuay

Hotel connected to the airport in Singapore with a 24-hour business center
The Haven by JetQuay offers 18 air-conditioned accommodations with complimentary bottled water and slippers. LED televisions come with cable channels.

Rooms have detached private bathrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Make yourself at home in one of the 18 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Detached private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include complimentary bottled water, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
Grab a bite from the snack bar/deli serving guests of The Haven by JetQuay.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby.

Languages

Chinese (Mandarin), English, Filipino, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Living room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers

Entertainment

  • LED TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Living room

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property is located on Level 1, Terminal 3 Arrival Hall. Guests arriving on an inbound flight or in transit must clear baggage claim and pass through immigration control before proceeding to the lounge. To reach the property from Terminal 1 or 2, guests should board the sky train located in the public area of the departure hall to Terminal 3. Or, guests can walk from Terminal 2 to Terminal 3 via the mezzanine-level bridge above the MRT station.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Property is located within an airport and access is restricted to airport travelers only; flight boarding pass must be presented upon check-in
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Haven JetQuay Hotel Singapore
Haven JetQuay Hotel
Haven JetQuay Singapore
Haven JetQuay
The Haven By JetQuay Singapore
The Haven by JetQuay Hotel
The Haven by JetQuay Singapore
The Haven by JetQuay Hotel Singapore

The Haven by JetQuay Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 38 out of 163 reviews
Rating 8 - Good. 63 out of 163 reviews
Rating 6 - Okay. 36 out of 163 reviews
Rating 4 - Poor. 18 out of 163 reviews
Rating 2 - Terrible. 8 out of 163 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
I never checked in the hotel because I traveled from Malaysia and was not allowed to enter the Cory, but either Orbitz (Expedia) or the hotel was willing to help me with the cancellation. The hotel stated that I booked through the agent and should contact the agent to contact them, then when I contact the agent, the agent stated that it’s up to the hotel to issue a refund or not, they don’t talk to each other, they just keep telling me (customer) to talk to the other party. As ridiculous as this sounds, do NOT book with Orbitz going forward, because while they are charging you a booking fee, they are NOT your agent, therefore not going to act on your behalf...
Stayed 1 night in Mar 2020

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick pitstop

Great little resting place and very convenient to everything you need..Will be sure to use again.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in Terminal 3 which makes it super convenient for early morning flights. Staff are friendly and helpful.
Stayed 1 night in Feb 2020

8/10 Good

Elizabeth, London

Liked: Cleanliness, staff & service, amenities
Got some good rest. Bed comfy enough even if only a twin size. They had white noise machines in the hallways which helped to keep it quiet. If you are a light sleeper and get a bad neighbour could be dodgy, as I could hear my neighbour clearly as she coughed (not an issue as I was already awake). Doubt it would be an issue as these aren’t really rooms for partying so much as sleeping. But there are TVs. The staff were friendly and made me at ease and were super helpful. There were morning snacks: cereal, toast, fruit, coffee, tea. Lounge was quiet and comfy. Overall quite clean. It’s not easy to find and you do have to go through customs, show your passport. Wasn’t a big deal as there was no line and security was at individual gates anyway. Overall, not bad value for a decent rest! Cheaper than a hotel and you don’t have to go outside.
Stayed 1 night in Feb 2020

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rejuvenated

Ideal stopover accommodation if transiting through Singapore Airport. Felt nicely rejuvenated after a shower & a few hours sleep for my onward flight.
Stayed 1 night in Feb 2020

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

JC

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It's small to stay overnight, but might be good for couple hours. The room is too small for the money spent, like a jail chamber. More than $110 per 12 hours stay, but its convenient to catch next morning flight.
Stayed 1 night in Jan 2020

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just awful

Awful. Aircon freezing and couldn't adjust. Wall paper held up with tape. Hair in sheets including pubic hair. Bathroom not attached to room which I have never seen in a transit room before. Food awful. Unfortunately I can't find one positive thing to say. Truely awful.
Stayed 1 night in Dec 2019

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst place I ever stayed at.

A 6ft by 6 ft room with Steiner chair. Not allowed to check in lungage earlier; no visitors into the room; air conditioning not adjustable Charging close to us$120 a night without private bathroom and shower room All the above were never mentioned in the ad. I demand a refund
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

4/10 Poor

Damian

Liked: Cleanliness, staff & service

Short stopover

The rooms don't have any toilet or shower in the room. I just needed a short stopover room as i was flight with Singapore airlines but I came in at Terminal 2 had to get over to Terminal 3 for the hotel and then back to Terminal 1 for my next flight ?? not very well planed out for Singapore Airport.
Stayed 1 night in Oct 2019

8/10 Good

Sharon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Sleep only; Room doesn't have toilet or shower

If in need of bed to sleep only - OK. But showers and toilet are separate, accessed via hallway and separate key for shower. Wallpaper on walls is peeling off and stuck together with pieces of sticky tape. Room was quiet with good airconditioning. Toilets communal. Showers separate and required getting separate key. Had a good sleep, which was all that mattered. It is not the Crowne Plaza! Which I totally loved.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Taka, Yokohama

Liked: Cleanliness, amenities
Convenience, very clean. a little cold in snap room. It cannot be adjusted.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique-bathrooms. Dry clean and modern Room - dry small Food average
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location and quality

It's the second stay at this airport lounge/hotel. The customer service, cleanliness, and location are outstanding. Room price is fair for location. Bring an adaptor because the Singaporean wall outlet won't let you plug in the US devices. Wifi was fast. TV in room only 2 working channels.
Stayed 1 night in Jul 2019

8/10 Good

TAN

Liked: Cleanliness
Location quiet good , clean but no vegetarian food provide .
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

True Haven

The Haven by Jetquay is a ‘must’ and part of my trip costs to Spore. My plane arrived late and it is a relief to just check in and rest till the next day before heading downtown, The staff led by Zaleha is pleasant and service oriented: Haryani, Ann, others who worked behind the scenes eg. Housekeeping. Great service and value for tired travelers.
Stayed 1 night in Jul 2019

6/10 Okay

CC, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
If you do not expect any hotel services, this place is not a bad choice for overnight stay for single travelers who transit at Changi Airport. The food are not tasty at all, but it is easy to find better food in the airport. The sleeping room and shower room is small but clean.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient of location and flexible and considerate staff.
Stayed 1 night in Jul 2019