Shangri-La Sydney

5.0 star property

Photo gallery for Shangri-La Sydney

2 restaurants, breakfast served
Creator video - submitted by Volha’s Travel Vault
Grand Premier Sydney Harbour View 1 King
Separate bathtub and shower, free toiletries, hair dryer, bathrobes
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
176 Cumberland Street, The Rocks, NSW, 2000
  • Place, Museum of Contemporary Art
    ‪3 min walk‬
  • Place, Circular Quay
    ‪9 min walk‬
  • Place, Sydney Opera House
    ‪14 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪13 min drive‬

Room options

Deluxe Harbour Bridge Room

  • Sleeps 2

Horizon Club Sydney Harbour Room

  • Sleeps 3

Deluxe Darling Harbour 1 King

9.2 out of 10
Wonderful
(115 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Darling Harbour 2 Twins

9.0 out of 10
Wonderful
(29 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Deluxe Harbour Bridge King Room

9.6 out of 10
Exceptional
(27 reviews)
  • 45 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Harbour Bridge Twin Room

8.6 out of 10
Excellent
(17 reviews)
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Single Beds

Deluxe Opera House, Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(115 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Opera House, 2 Single Beds, City View

9.2 out of 10
Wonderful
(19 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Executive Darling Harbour 1 King

9.0 out of 10
Wonderful
(57 reviews)
  • 40 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Executive Darling Harbour 2 Twins

9.4 out of 10
Exceptional
(28 reviews)
  • 40 sq m
  • Bay view
  • Sleeps 3
  • 2 Double Beds

Executive Sydney Harbour View 2 Twins

9.8 out of 10
Exceptional
(20 reviews)
  • 50 sq m
  • Harbor view
  • Sleeps 3
  • 2 Single Beds

Executive Opera House City View 1 King

9.0 out of 10
Wonderful
(86 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Opera House City View 2 Twins

9.8 out of 10
Exceptional
(17 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

  • 60 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour View 1 King

9.4 out of 10
Exceptional
(43 reviews)
  • 45 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Harbour Bridge Suite 1 King

8.8 out of 10
Excellent
(3 reviews)
  • 83 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Horizon Darling Harbour 1 King

9.2 out of 10
Wonderful
(29 reviews)
  • 40 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Horizon Sydney Harbour View 1 King

9.2 out of 10
Wonderful
(5 reviews)
  • 45 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

  • 83 sq m
  • 1 bedroom
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Premier Harbour Bridge King Room

8.8 out of 10
Excellent
(5 reviews)
  • 60 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Horizon Opera House City View 1 King

9.4 out of 10
Exceptional
(24 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Ambassador Suite, Lounge Access, High Floor

  • 105 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Horizon Club Spa Suite 1 King, Lounge Access, High Floor

  • 77 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

  • 87 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Suite, Club lounge access, Harbour View (Governor, High Floor)

  • 114 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, Club lounge access, Harbour View (High Floor)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

Royal Suite, Club lounge access, Harbour View (High Floor)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour Suite 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • 83 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Grand Premier Sydney Harbour View 1 King

9.4 out of 10
Exceptional
(19 reviews)
  • 60 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Executive Darling Harbour Room

  • Sleeps 2

Deluxe Opera House City View Room

  • Sleeps 2

Executive Opera House City View Room

  • Sleeps 2

Horizon Club Darling Harbour Room

  • Sleeps 3

Executive Sydney Harbour Suite

  • Sleeps 3

Deluxe Darling Harbour King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3

Deluxe Darling Harbour Twin Room

  • Sleeps 2

Deluxe Opera House City View King Room

  • Sleeps 3

Deluxe Opera House City View Twin Room

  • Sleeps 2

Deluxe Harbour Bridge Twin Room

  • Sleeps 2

Deluxe Harbour Bridge King Room

  • Sleeps 3

Executive Sydney Harbour King Room

  • Sleeps 3

Executive Sydney Harbour Twin Room

  • Sleeps 2

Executive Darling Harbour Twin Room

  • Sleeps 2

Executive Darling Harbour King Room

  • Sleeps 3

Executive Opera House City View Twin Room

  • Sleeps 2

Executive Opera House City View King Room

  • Sleeps 3

Premier Harbour Bridge Room

  • Sleeps 3

Harbour Bridge Suite

  • Sleeps 3

Horizon Club Premier Sydney Harbour Room

  • Sleeps 3

Horizon Club Spa Suite

  • Sleeps 3

Horizon Club Sydney Harbour Suite

  • Sleeps 3

Horizon Club Tower Suite

  • Sleeps 3

Ambassador Suite

  • Sleeps 2

Presidential Suite

  • Sleeps 2

Royal Suite

  • Sleeps 2

Horizon Club Opera House City Room

  • Sleeps 3

The Rocks Suite

  • Sleeps 2

Grand Premier Sydney Harbour Room

  • Sleeps 3

The Governor Suite

  • Sleeps 2

Similar properties

About the area

Sydney

With a stay at Shangri-La Sydney in Sydney (The Rocks), you'll be steps from The Big Dig Archaeology Education Centre and 6 minutes by foot from Museum of Contemporary Art. .This spa hotel is 0.5 mi (0.9 km) from The Rocks Markets and 0.6 mi (1 km) from Customs House.

What's nearby

  • Museum of Contemporary Art - 3 min walk - 0.3 km
  • The Rocks Markets - 5 min walk - 0.5 km
  • Overseas Passenger Terminal - 7 min walk - 0.6 km
  • Circular Quay - 9 min walk - 0.8 km
  • Sydney Opera House - 14 min walk - 1.2 km

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • Sydney Airport (SYD) - 24 min drive

Restaurants

  • ‪Dutch Smuggler - ‬3 min walk
  • ‪Mode Kitchen & Bar - ‬4 min walk
  • ‪Blu Bar on 36 - ‬1 min walk
  • ‪Morrison’s Oyster Bar & Grill - ‬3 min walk
  • ‪Harts Pub - ‬1 min walk

About this property

Shangri-La Sydney

Hotel with 2 restaurants, steps from The Big Dig Archaeology Education Centre
Shangri-La Sydney offers 565 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Digital television is provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 565 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Altitude Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, limo/town car service, and a computer station. Planning an event in Sydney? This hotel has 20451 square feet (1900 square meters) of space consisting of conference space and 20 meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Altitude Restaurant - This restaurant serves lunch and dinner. Reservations are required.
Blu Bar on 36 - Onsite cocktail bar. Open daily.
Café Mix Restaurant - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 105 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 52 to 67 for adults and AUD 25 to 25 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Altitude Restaurant
  • Blu Bar on 36
  • Café Mix Restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 20,451 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 36 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Smoke-free property
  • Traditional architecture
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from December 25 2025 to December 25 2025 (dates subject to change):
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 275.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 145 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 52 to 67 for adults, and AUD 25 to 25 for children
  • Covered valet parking fee: AUD 105 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 1.85 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 92 003 643 963

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney

Shangri-La Sydney Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1745 out of 2452 reviews
Rating 8 - Good. 408 out of 2452 reviews
Rating 6 - Okay. 164 out of 2452 reviews
Rating 4 - Poor. 77 out of 2452 reviews
Rating 2 - Terrible. 58 out of 2452 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Royce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely 5 star service, wonderful staff that make you feel special
Stayed 2 nights in Dec 2025

6/10 Okay

Nicole

Travelled with partner
Liked: Cleanliness
I would recommend the use of Bath Sheets not Bath Towels. I would expect a 5 star hotel to provide Large Bath Sheets as towels and not small towels.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Tanzima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Review: The customer service was amazing! The person assisted us was so friendly I hope he sees this, thanks John for making our anniversary delightful. We were upgraded to a deluxe room as we were celebrating our marriage anniversary, which was such a lovely surprise. We also received a complimentary cake and two bottles of Coke. The view from our room was absolutely mesmerising — we enjoyed both the sunset and sunrise with a full 180-degree view of the city harbour and the Opera House. It truly made our stay unforgettable!
Stayed 1 night in Oct 2025

6/10 Okay

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Reina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shangri-La Sydney was phenomenal. Even before you walk on the door, the most wonderful fragrance greets you. The staff treated me like Royalty upon greeting me. Literally...as there was a Tongan Princess arriving when I did. And they treated me as kindly, graciously and wonderfully as the Princess. The decor was elegant and modern. I felt safe at all times. The hotel and my room were pristine. My junior suite was super spacious with unobstructed views of the Sydney Harbor, the Opera House, distant neighborhoods all along the harbor and in the sitting room, unobstructed city views. All through three large windows with space to sit in and have my coffee in the window!! When staff learned that my birthday was the day after check In, when I entered my room that afternoon i had champaign and a slice of lemon cake. My favorite flavor! And when you stay here, because you should, please treat yourself to a spa day. It was the besr massage i have EVER had in my 55 years. From the care and kindness of my masseuse, to the calm and luxurious decor, it was a beautiful spa day. The hotel is close to multiple activities and excursion pick up locations. Close enough to walk through beautiful neighborhoods on the way to your event location. I will DEFINITELY return to Syndey and stay at the Shangri-La again. As i visit other world destinations I will certainly look for this hotel brand. I loved every moment of my stay and I hope you do too!
Morning views with in room coffee.
Spa day!
City views as I enjoyed my bday champagne.
My evening views of the harbor from my bedroom window.
Stayed 3 nights in Sep 2025

10/10 Excellent

Larry, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High class. Excellent service.
Stayed 1 night in Sep 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we booked had a fantastic view of the harbour. It was spacious, and very comfortable. A short walk to the Rocks with galleries, shops and great restaurants. Lovely, friendly and helpful staff complete the experience of staying at the Shangri La.
Stayed 1 night in Sep 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect to explore Sydney - great location & staff

The room and hotel in general was very well kept and clean. Well appointed with great views across Sydney harbour, with views of the Bridge and Opera House. All staff were friendly and attentive. We are at Altitude and also had some drinks in the bar with expansive views across the bay - great choice on the menu, friendly and attentive staff and great tasting food
Stayed 2 nights in Sep 2025

10/10 Excellent

Dr Jerry

Travelled with partner
Liked: Amenities
Every aspect from the moment we checked in was faultless and the staff were so friendly and helpful. Probably the best hotel I’ve ever stayed in - and I’ve stayed in a few! Dr Jerry Evans MBE
High tea at the Shangri-La.
The view.
Stayed 3 nights in Sep 2025

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is fantastic, superb views from most floors.
Stayed 6 nights in Sep 2025

8/10 Good

Hermann, Yokohama

Stayed 3 nights in Sep 2025

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and convenient
Stayed 1 night in Sep 2025

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
love the view
Stayed 1 night in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great overall stay.

Really lovely staff. Beautiful bedding, great location for us and great view over the Opera House. The breakfast is magnificent !
Stayed 1 night in Sep 2025

10/10 Excellent

Ritsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got upgraded to a suite which was so nice with beautiful views Thank you
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good
Stayed 5 nights in Sep 2025

10/10 Excellent

Kelvin

Stayed 2 nights in Sep 2025

8/10 Good

Joanne

Liked: Cleanliness, property conditions & facilities
The view was amazing from the room
Stayed 1 night in Sep 2025

6/10 Okay

Joanne

Travelled with family
Liked: Amenities, property conditions & facilities
Loved the view. Coffee machine didn’t work properly, fridge was only just cold enough and no top sheet on bed which I feel is standard bed linen.
Stayed 1 night in Sep 2025

10/10 Excellent

JUSTIN HANG YUI

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My stay was overall very pleasant, and the location was perfect. The only flaw was that the room had a strong moldy smell, likely due to the building’s age. Fortunately, I had a Goldshield hotel spray with me, and once I sprayed the room, the disgusting odor disappeared within seconds. I highly recommend bringing a bottle of Goldshield spray when you travel—it makes a huge difference. Zero germs❤️
Stayed 7 nights in Jun 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Timothy, Carmichael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Friendly and helpful staff. The property is on a hill so if you’re coming from the airport on the subway and caring/wheeling bags, it’s best to go to the Wynyard station. Saves you from walking up a steep hill.
Stayed 3 nights in Sep 2025

10/10 Excellent

Tina

Stayed 2 nights in Sep 2025