Shangri-La Sydney

5.0 star property

Photo gallery for Shangri-La Sydney

2 restaurants, breakfast served
Creator video
View from room
Exterior
Separate bathtub and shower, free toiletries, hair dryer, bathrobes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar

Explore the area

View map
176 Cumberland Street, The Rocks, NSW, 2000
  • Place, Circular Quay
    ‪9 min walk‬
  • Place, Sydney Opera House
    ‪12 min walk‬
  • Place, Sydney Harbour Bridge
    ‪12 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪13 min drive‬

Room options

Deluxe Harbour Bridge Room

  • Sleeps 2

Horizon Club Sydney Harbour Room

  • Sleeps 3

Deluxe Darling Harbour 1 King

9.2 out of 10
Wonderful
(115 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Darling Harbour 2 Twins

9.0 out of 10
Wonderful
(29 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Deluxe Harbour Bridge King Room

9.6 out of 10
Exceptional
(26 reviews)
  • 45 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Harbour Bridge Twin Room

8.6 out of 10
Excellent
(17 reviews)
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

Deluxe Opera House, Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(113 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Opera House, 2 Single Beds, City View

9.2 out of 10
Wonderful
(18 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Executive Darling Harbour 1 King

9.0 out of 10
Wonderful
(54 reviews)
  • 40 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Executive Darling Harbour 2 Twins

9.2 out of 10
Wonderful
(26 reviews)
  • 40 sq m
  • Bay view
  • Sleeps 3
  • 2 Double Beds

Executive Sydney Harbour View 2 Twins

9.8 out of 10
Exceptional
(19 reviews)
  • 50 sq m
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

Executive Opera House City View 1 King

9.0 out of 10
Wonderful
(82 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Opera House City View 2 Twins

9.8 out of 10
Exceptional
(17 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

  • 60 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour View 1 King

9.2 out of 10
Wonderful
(42 reviews)
  • 45 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Harbour Bridge Suite 1 King

8.8 out of 10
Excellent
(3 reviews)
  • 83 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Horizon Darling Harbour 1 King

9.2 out of 10
Wonderful
(27 reviews)
  • 40 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Horizon Sydney Harbour View 1 King

9.0 out of 10
Wonderful
(4 reviews)
  • 45 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

  • 83 sq m
  • 1 bedroom
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Premier Harbour Bridge King Room

8.8 out of 10
Excellent
(5 reviews)
  • 60 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Horizon Opera House City View 1 King

9.4 out of 10
Exceptional
(22 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Ambassador Suite, Lounge Access, High Floor

  • 105 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Horizon Club Spa Suite 1 King, Lounge Access, High Floor

  • 77 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

  • 87 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Suite, Club lounge access, Harbour View (Governor, High Floor)

  • 114 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, Club lounge access, Harbour View (High Floor)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

Royal Suite, Club lounge access, Harbour View (High Floor)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour Suite 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • 83 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Grand Premier Sydney Harbour View 1 King

9.4 out of 10
Exceptional
(19 reviews)
  • 60 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Executive Darling Harbour Room

  • Sleeps 2

Deluxe Opera House City View Room

  • Sleeps 2

Executive Opera House City View Room

  • Sleeps 2

Horizon Club Darling Harbour Room

  • Sleeps 3

Executive Sydney Harbour Suite

  • Sleeps 3

Deluxe Darling Harbour King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3

Deluxe Darling Harbour Twin Room

  • Sleeps 2

Deluxe Opera House City View King Room

  • Sleeps 3

Deluxe Opera House City View Twin Room

  • Sleeps 2

Deluxe Harbour Bridge Twin Room

  • Sleeps 2

Deluxe Harbour Bridge King Room

  • Sleeps 3

Executive Sydney Harbour King Room

  • Sleeps 3

Executive Sydney Harbour Twin Room

  • Sleeps 2

Executive Darling Harbour Twin Room

  • Sleeps 2

Executive Darling Harbour King Room

  • Sleeps 3

Executive Opera House City View Twin Room

  • Sleeps 2

Executive Opera House City View King Room

  • Sleeps 3

Premier Harbour Bridge Room

  • Sleeps 3

Harbour Bridge Suite

  • Sleeps 3

Horizon Club Premier Sydney Harbour Room

  • Sleeps 3

Horizon Club Spa Suite

  • Sleeps 3

Horizon Club Sydney Harbour Suite

  • Sleeps 3

Horizon Club Tower Suite

  • Sleeps 3

Ambassador Suite

  • Sleeps 2

Presidential Suite

  • Sleeps 2

Royal Suite

  • Sleeps 2

Horizon Club Opera House City Room

  • Sleeps 3

Grand Premier Sydney Harbour Room

  • Sleeps 3

The Governor Suite

  • Sleeps 2

Similar properties

About the area

Sydney

With a stay at Shangri-La Sydney in Sydney (The Rocks), you'll be steps from The Big Dig Archaeology Education Centre and 6 minutes by foot from Museum of Contemporary Art. .This spa hotel is 0.5 mi (0.9 km) from The Rocks Markets and 0.6 mi (1 km) from Customs House.

What's nearby

  • Museum of Contemporary Art - 3 min walk - 0.3 km
  • The Rocks Markets - 5 min walk - 0.5 km
  • Circular Quay - 9 min walk - 0.9 km
  • Sydney Opera House - 12 min walk - 1.2 km
  • Sydney Harbour Bridge - 12 min walk - 1.1 km

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • Sydney Airport (SYD) - 24 min drive

Restaurants

  • ‪Mode Kitchen & Bar - ‬3 min walk
  • ‪Blu Bar on 36 - ‬1 min walk
  • ‪Dutch Smuggler - ‬3 min walk
  • ‪Harts Pub - ‬1 min walk
  • ‪Morrison’s Oyster Bar & Grill - ‬3 min walk

About this property

Shangri-La Sydney

Hotel with 2 restaurants, steps from The Big Dig Archaeology Education Centre
Shangri-La Sydney offers 565 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Digital television is provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 565 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Altitude Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, limo/town car service, and a computer station. Planning an event in Sydney? This hotel has 20451 square feet (1900 square meters) of space consisting of conference space and 20 meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Altitude Restaurant - This restaurant serves lunch and dinner. Reservations are required.
Blu Bar on 36 - Onsite cocktail bar. Open daily.
Café Mix Restaurant - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 105 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 52 to 67 for adults and AUD 25 to 25 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Altitude Restaurant
  • Blu Bar on 36
  • Café Mix Restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 20,451 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 36 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Smoke-free property
  • Traditional architecture
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 275.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 145 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 52 to 67 for adults, and AUD 25 to 25 for children
  • Covered valet parking fee: AUD 105 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 1.85 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 92 003 643 963

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney

Reviews

Shangri-La Sydney Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1715 out of 2438 reviews
Rating 8 - Good. 414 out of 2438 reviews
Rating 6 - Okay. 167 out of 2438 reviews
Rating 4 - Poor. 82 out of 2438 reviews
Rating 2 - Terrible. 60 out of 2438 reviews

Reviews

6/10 Okay

Nicole

Travelled with partner
Liked: Cleanliness
I would recommend the use of Bath Sheets not Bath Towels. I would expect a 5 star hotel to provide Large Bath Sheets as towels and not small towels.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Tanzima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Review: The customer service was amazing! The person assisted us was so friendly I hope he sees this, thanks John for making our anniversary delightful. We were upgraded to a deluxe room as we were celebrating our marriage anniversary, which was such a lovely surprise. We also received a complimentary cake and two bottles of Coke. The view from our room was absolutely mesmerising — we enjoyed both the sunset and sunrise with a full 180-degree view of the city harbour and the Opera House. It truly made our stay unforgettable!
Stayed 1 night in Oct 2025

6/10 Okay

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Minh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 1 night in Sep 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, property conditions & facilities
Overall, the hotel is excellent.
Stayed 2 nights in Aug 2025

8/10 Good

Sunita

Stayed 2 nights in Aug 2025

10/10 Excellent

Leif Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Kimberley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall a lovely stay. Our view was amazing. The breakfast staff were fantastic. Thank you.
Stayed 2 nights in Aug 2025

10/10 Excellent

Diego

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AUS

Great location, walking to the Rocks is a big plus. And having the view of the bridge as well as the opera, priceless.
Stayed 2 nights in Jul 2025

10/10 Excellent

Olivier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of the Harbour Bridge and Opera House right from our room. Excellent facilities and very friendly staff. The location is very convenient, with easy access to trains, ferries, trams, buses, and plenty of nearby cafés and restaurants. The hotel is uphill, but it’s only a short walk.
Stayed 3 nights in Aug 2025

8/10 Good

Stevan

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Aug 2025

10/10 Excellent

Jasber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel from start to finish, for the rest of our trip we decided to move to the Hyatt Regency and regretted it .. chose the Shangri-la when in Sydney. One thing I have noted booking through Expedia is that hotels are not honouring the extras or awards .. therefore we will be changing our bookings through Expedia going forward. .. absolutely shameful
Stayed 2 nights in Aug 2025

8/10 Good

Carrieann

Liked: Cleanliness, staff & service, room comfort

Was okay not exceptional

Was okay not exceptional. Before arriving contacted hotel for a request no response. Very disappointed with the club lounge. Club lounge- cramped. Everyone handling wine bottles if you wanted other drinks you had to search for menu then cram in a corner to get servers. Food was VERY limited nothing like club lounge in Singapore so many more options. Breakfast waited a few minutes to get a table as staff were off doing other things. Then when we got into lounge tables had not been cleaned and when staff came to clean them swept food into chairs and onto floor. Room was lovely except for the shower no water pressure if you turned the shower wand over no water was available. Staff overall were lovely to deal with If you want a view of Sydney Harbour hands down you won’t be disappointed.
Stayed 1 night in Aug 2025

10/10 Excellent

Jessica

Stayed 2 nights in Aug 2025

10/10 Excellent

Klaus

Travelled with partner
Liked: Amenities
Wonderful staff Great location Lovely Room service Very happy
Stayed 1 night in Aug 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Toby

Liked: Staff & service
View was good. The rooms are very old and worn. Valet is not 24 hours, so a pain if you come back at 12am
Stayed 1 night in Aug 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel

Fantastic Lovely room comfortable Spectacular veiws of opera house Wounderful breakfast great choice Friendly helpful staff Restaurant altertude was spectacular beautiful veiws and great meal
Veiw from hotel window
Stayed 4 nights in Aug 2025

10/10 Excellent

Lin

Stayed 5 nights in Aug 2025

10/10 Excellent

Hou

Stayed 4 nights in Aug 2025

6/10 Okay

Barry

Stayed 3 nights in Aug 2025

10/10 Excellent

Lulu

Stayed 2 nights in Aug 2025

10/10 Excellent

Mitzi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the wonderful hospitality. The view from the room was glorious every day...during the 6 day stay.
Stayed 6 nights in Aug 2025

8/10 Good

bruce

T
Stayed 2 nights in Aug 2025