Shangri-La Sydney

Photo gallery for Shangri-La Sydney

2 restaurants, breakfast served
Creator video - submitted by Volha’s Travel Vault
Premier Harbour Bridge King Room
Separate bathtub and shower, free toiletries, hair dryer, bathrobes
2 restaurants, breakfast served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
176 Cumberland Street, The Rocks, NSW, 2000
  • Place, The Rocks Markets
    ‪5 min walk‬
  • Place, Circular Quay
    ‪10 min walk‬
  • Place, Sydney Opera House
    ‪16 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪14 min drive‬

Room options

Deluxe Harbour Bridge Room

  • Sleeps 2

Horizon Club Sydney Harbour Room

  • Sleeps 3

Deluxe Barangaroo City King

9.2 out of 10
Wonderful
(129 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Single Beds (Barangaroo City)

9.0 out of 10
Wonderful
(31 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

Deluxe Harbour Bridge King Room

9.6 out of 10
Exceptional
(28 reviews)
  • Partial sea view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Harbour Bridge Twin Room

8.6 out of 10
Excellent
(17 reviews)
  • Partial sea view
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

Deluxe Opera House, Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(128 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Opera House, 2 Single Beds, City View

9.2 out of 10
Wonderful
(19 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

Executive Barangaroo Harbour 1 King (High Floor)

9.0 out of 10
Wonderful
(65 reviews)
  • Bay view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Executive Barangaroo 2 Double Beds (High Floor)

9.4 out of 10
Exceptional
(30 reviews)
  • Bay view
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

Executive Sydney Harbour 2 Double Beds (High Floor)

9.8 out of 10
Exceptional
(20 reviews)
  • Harbour view
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

Executive Opera House City 1 King (High Floor)

9.2 out of 10
Wonderful
(103 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Executive Opera House City 2 Double Beds (High Floor)

9.6 out of 10
Exceptional
(19 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

Horizon Premier Sydney Harbour 1 King, Club Lounge Access (High Floor)

  • Harbour view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour 1 King (High Floor)

9.4 out of 10
Exceptional
(49 reviews)
  • Harbour view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Harbour Bridge Suite 1 King, Club Lounge Access

8.8 out of 10
Excellent
(3 reviews)
  • Partial sea view
  • 83 sq m
  • Sleeps 3
  • 1 King Bed

Horizon Barangaroo Harbour 1 King, Club Lounge Access (High Floor)

9.4 out of 10
Exceptional
(39 reviews)
  • Bay view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Horizon Sydney Harbour 1 King, Club Lounge Access (High Floor)

9.2 out of 10
Wonderful
(5 reviews)
  • Harbour view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Horizon Sydney Harbour Suite 1 King, Club Lounge Access (High Floor)

  • Harbour view
  • 83 sq m
  • Sleeps 3
  • 1 King Bed

Premier Harbour Bridge King Room

8.0 out of 10
Very good
(7 reviews)
  • Harbour view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

Horizon Opera House City 1 King, Club Lounge Access (High Floor)

9.2 out of 10
Wonderful
(32 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Ambassador Suite, Club Lounge Access (High Floor)

  • City view
  • 105 sq m
  • Sleeps 3
  • 1 King Bed

Horizon Spa Suite 1 King, Club Lounge Access (High Floor)

  • Bay view
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

Horizon Tower Suite 1 King, Club Lounge Access (High Floor)

  • Harbour view
  • 87 sq m
  • Sleeps 3
  • 1 King Bed

Governor Suite, Club Lounge Access (High Floor)

  • Harbour view
  • 114 sq m
  • Sleeps 3
  • 1 King Bed

Presidential Suite, Club Lounge Access (High Floor)

  • Harbour view
  • Sleeps 3
  • 1 King Bed

Royal Suite, Club Lounge Access (High Floor)

  • Harbour view
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour Suite 1 King, Club Lounge Access (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • Harbour view
  • 83 sq m
  • Sleeps 3
  • 1 King Bed

Grand Premier Sydney Harbour 1 King (High Floor)

9.4 out of 10
Exceptional
(22 reviews)
  • Harbour view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

Executive Darling Harbour Room

  • Sleeps 2

Deluxe Opera House City View Room

  • Sleeps 2

Executive Opera House City View Room

  • Sleeps 2

Horizon Barangaroo Harbour King

  • Sleeps 3

Executive Sydney Harbour Suite

  • Sleeps 3

Deluxe Barangaroo City King

8.0 out of 10
Very good
(1 review)
  • Sleeps 3

Deluxe Barangaroo City Twin

  • Sleeps 2

Deluxe Opera House City View King Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3

Deluxe Opera House City View Twin Room

  • Sleeps 2

Deluxe Harbour Bridge Twin Room

  • Sleeps 2

Deluxe Harbour Bridge King Room

  • Sleeps 3

Executive Sydney Harbour King Room

  • Sleeps 3

Executive Sydney Harbour Twin Room

  • Sleeps 2

Executive Barangaroo Harbour Twin

  • Sleeps 2

Executive Barangaroo Harbour King

  • Sleeps 3

Executive Opera House City View Twin Room

  • Sleeps 2

Executive Opera House City View King Room

  • Sleeps 3

Premier Harbour Bridge Room

  • Sleeps 3

Harbour Bridge Suite

  • Sleeps 3

Horizon Club Premier Sydney Harbour Room

  • Sleeps 3

Horizon Club Spa Suite

  • Sleeps 3

Horizon Club Sydney Harbour Suite

  • Sleeps 3

Horizon Club Tower Suite

  • Sleeps 3

Ambassador Suite

  • Sleeps 2

Presidential Suite

  • Sleeps 2

Royal Suite

  • Sleeps 2

Horizon Club Opera House City Room

  • Sleeps 3

The Rocks Suite

  • Sleeps 2

Grand Premier Sydney Harbour Room

  • Sleeps 3

The Governor Suite

  • Sleeps 2

Similar properties

About the area

Sydney

With a stay at Shangri-La Sydney in Sydney (The Rocks), you'll be steps from The Big Dig Archaeology Education Centre and 5 minutes by foot from Museum of Contemporary Art. .This luxury hotel is 0.6 mi (0.9 km) from The Rocks Markets and 0.6 mi (1 km) from Customs House.

What's nearby

  • Museum of Contemporary Art - 3 min walk - 0.3 km
  • The Rocks Markets - 5 min walk - 0.5 km
  • Circular Quay - 10 min walk - 0.9 km
  • Sydney Harbour Bridge - 12 min walk - 1.1 km
  • Sydney Opera House - 16 min walk - 1.3 km

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • Sydney Airport (SYD) - 26 min drive

Restaurants

  • ‪Fortune of War - ‬5 min walk
  • ‪Morrison’s Oyster Bar & Grill - ‬3 min walk
  • ‪Mode Kitchen & Bar - ‬4 min walk
  • ‪Maybe Sammy - ‬2 min walk
  • ‪Blu Bar on 36 - ‬1 min walk

About this property

Shangri-La Sydney

Shangri-La Sydney offers 565 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 40-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 565 guestrooms featuring iPod docking stations and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Altitude Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, limo/town car service, and a computer station. Planning an event in Sydney? This hotel has 20450 square feet (1900 square meters) of space consisting of conference space and 20 meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Altitude Restaurant - This restaurant serves lunch and dinner. Reservations are required.
Blu Bar on 36 - Onsite cocktail bar. Open daily.
Café Mix Restaurant - This buffet restaurant serves breakfast only. Open daily.
Lobby Lounge - This café serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 105 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 52 to 67 for adults and AUD 25 to 25 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Altitude Restaurant
  • Blu Bar on 36
  • Café Mix Restaurant
  • Lobby Lounge

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 20,450 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 36 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • IPod dock
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 275.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 145 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 52 to 67 for adults, and AUD 25 to 25 for children
  • Covered valet parking fee: AUD 105 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 1.85 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 92 003 643 963

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney

Shangri-La Sydney Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1938 out of 2669 reviews
Rating 8 - Good. 423 out of 2669 reviews
Rating 6 - Okay. 176 out of 2669 reviews
Rating 4 - Poor. 77 out of 2669 reviews
Rating 2 - Terrible. 55 out of 2669 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good quality hotel with excellent staff and amenities
Stayed 2 nights in Apr 2026

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never disappoints!
Stayed 1 night in Mar 2026

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Each member of the staff was very friendly and helpful. They took care of everything we needed plus. There was absolutely nothing I could find wrong. I strongly recommend upgrading to an upper floor. It included many extras you don’t get from a regular room. Worth the extra for upgrade.
Stayed 2 nights in Feb 2026

2/10 Terrible

Joon

Travelled with family and small children
Liked: Amenities
Customer services was unhelpful , front counter wouldn’t let us know if we could check in earliar or not. They wouldn’t call us back either to let us know.
Stayed 2 nights in Feb 2026

10/10 Excellent

Michael, The Villages

Stayed 2 nights in Feb 2026

10/10 Excellent

John

Travelled with family
Liked: Cleanliness
Everything and everyone exceeded expectations. Will definitely recommend and stay there next time if I’m back in Sydney.
Stayed 3 nights in Feb 2026

10/10 Excellent

Peter

Stayed 1 night in Jan 2026

10/10 Excellent

Agnes Daiana

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room on 22nd floor had great views of the harbour and surrounds. The staff at the Shangri-La are lovely and friendly, the rooms are serviced daily and I liked having a Nespresso in the room. This hotel is perfectly positioned for easy walking to everything. The Harbour Bridge, The Opera House, Circular Quay (for Ferries and Metro), The Rocks' selection of great Eateries, Gelatos, and Kid's Playground. Will be back.
Stayed 2 nights in Feb 2026

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Super
Stayed 3 nights in Feb 2026

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Great location and service
Stayed 4 nights in Jan 2026

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Impeccable rooms, incredible views, helpful staff made this a wonderful stay. Great location.
Stayed 3 nights in Feb 2026

10/10 Excellent

Prue

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Large room. Comfortable bed. Large bathroom.
Stayed 1 night in Feb 2026

10/10 Excellent

Tashi Gonpo

Liked: Cleanliness, staff & service, amenities
Excellent room and service, however, there was no soap in the bathroom. I alerted the staff and problem was corrected immediately. Check in service and staff totally proffessional 1st class! Will definitely be staying there again my next trip to Sydney or to other parts of the world.
Stayed 2 nights in Feb 2026

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
How can you fault the Shagri-La? That’s right - you can’t because it is perfect! Clean room, beautiful views of Sydney Harbour, the Opera House and Harbour Bridge, attentive staff, delicious food and much more! We loved our stay and even received a lovely upgraded room! Our girls “week day” escape was perfect! Can’t wait to return! Thank you x
Stayed 2 nights in Jan 2026

10/10 Excellent

Sohail

Liked: Cleanliness, staff & service, amenities
everything was very good
Stayed 3 nights in Jan 2026

10/10 Excellent

Ricardo

Stayed 2 nights in Jan 2026

10/10 Excellent

Mitchell

Stayed 2 nights in Jan 2026

10/10 Excellent

Cremilde

Stayed 1 night in Feb 2026

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room, spacious, clean, great staff, great amenities,
Stayed 3 nights in Jan 2026

10/10 Excellent

Carl

Stayed 3 nights in Jan 2026

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Self check in
Stayed 1 night in Feb 2026

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities
Amazing staff, spotless and modern. Best views! Very much worth the money!!
Stayed 1 night in Jan 2026

10/10 Excellent

Andre

Stayed 2 nights in Jan 2026

6/10 Okay

Patrick

Travelled with partner
Liked: Cleanliness
Best hashbrowns ever
Stayed 1 night in Jan 2026

8/10 Good

Carrie

Liked: Cleanliness, staff & service, amenities
Room is ok, great breakfast spread.
Stayed 3 nights in Jan 2026