Shangri-La Sydney

5.0 star property

Photo gallery for Shangri-La Sydney

2 restaurants, breakfast served
Creator video
Grand Premier Sydney Harbour View 1 King
Exterior
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar

Explore the area

View map
176 Cumberland Street, The Rocks, NSW, 2000
  • Place, Circular Quay
    ‪9 min walk‬
  • Place, Sydney Opera House
    ‪12 min walk‬
  • Place, Sydney Harbour Bridge
    ‪12 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪11 min drive‬

Room options

Deluxe Harbour Bridge Room

  • Sleeps 2

Horizon Club Sydney Harbour Room

  • Sleeps 3

Deluxe Darling Harbour 1 King

9.2 out of 10
Wonderful
(115 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Darling Harbour 2 Twins

9.0 out of 10
Wonderful
(29 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Deluxe Harbour Bridge King Room

9.6 out of 10
Exceptional
(26 reviews)
  • 45 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Harbour Bridge Twin Room

8.6 out of 10
Excellent
(17 reviews)
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

Deluxe Opera House, Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(113 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Opera House, 2 Single Beds, City View

9.2 out of 10
Wonderful
(18 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Executive Darling Harbour 1 King

9.0 out of 10
Wonderful
(53 reviews)
  • 40 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Executive Darling Harbour 2 Twins

9.2 out of 10
Wonderful
(26 reviews)
  • 40 sq m
  • Bay view
  • Sleeps 3
  • 2 Double Beds

Executive Sydney Harbour View 2 Twins

9.8 out of 10
Exceptional
(19 reviews)
  • 50 sq m
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

Executive Opera House City View 1 King

9.0 out of 10
Wonderful
(81 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Opera House City View 2 Twins

9.8 out of 10
Exceptional
(17 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

  • 60 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour View 1 King

9.2 out of 10
Wonderful
(42 reviews)
  • 45 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Harbour Bridge Suite 1 King

8.8 out of 10
Excellent
(3 reviews)
  • 83 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Horizon Darling Harbour 1 King

9.2 out of 10
Wonderful
(26 reviews)
  • 40 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Horizon Sydney Harbour View 1 King

9.0 out of 10
Wonderful
(4 reviews)
  • 45 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

  • 83 sq m
  • 1 bedroom
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Premier Harbour Bridge King Room

8.8 out of 10
Excellent
(5 reviews)
  • 60 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Horizon Opera House City View 1 King

9.4 out of 10
Exceptional
(22 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Ambassador Suite, Lounge Access, High Floor

  • 105 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Horizon Club Spa Suite 1 King, Lounge Access, High Floor

  • 77 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

  • 87 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Suite, Club lounge access, Harbour View (Governor, High Floor)

  • 114 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, Club lounge access, Harbour View (High Floor)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

Royal Suite, Club lounge access, Harbour View (High Floor)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour Suite 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • 83 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Grand Premier Sydney Harbour View 1 King

9.4 out of 10
Exceptional
(19 reviews)
  • 60 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Executive Darling Harbour Room

  • Sleeps 2

Deluxe Opera House City View Room

  • Sleeps 2

Executive Opera House City View Room

  • Sleeps 2

Horizon Club Darling Harbour Room

  • Sleeps 3

Executive Sydney Harbour Suite

  • Sleeps 3

Deluxe Darling Harbour King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3

Deluxe Darling Harbour Twin Room

  • Sleeps 2

Deluxe Opera House City View King Room

  • Sleeps 3

Deluxe Opera House City View Twin Room

  • Sleeps 2

Deluxe Harbour Bridge Twin Room

  • Sleeps 2

Deluxe Harbour Bridge King Room

  • Sleeps 3

Executive Sydney Harbour King Room

  • Sleeps 3

Executive Sydney Harbour Twin Room

  • Sleeps 2

Executive Darling Harbour Twin Room

  • Sleeps 2

Executive Darling Harbour King Room

  • Sleeps 3

Executive Opera House City View Twin Room

  • Sleeps 2

Executive Opera House City View King Room

  • Sleeps 3

Premier Harbour Bridge Room

  • Sleeps 3

Harbour Bridge Suite

  • Sleeps 3

Horizon Club Premier Sydney Harbour Room

  • Sleeps 3

Horizon Club Spa Suite

  • Sleeps 3

Horizon Club Sydney Harbour Suite

  • Sleeps 3

Horizon Club Tower Suite

  • Sleeps 3

Ambassador Suite

  • Sleeps 2

Presidential Suite

  • Sleeps 2

Royal Suite

  • Sleeps 2

Horizon Club Opera House City Room

  • Sleeps 3

Grand Premier Sydney Harbour Room

  • Sleeps 3

The Governor Suite

  • Sleeps 2

Similar properties

About the area

Sydney

With a stay at Shangri-La Sydney in Sydney (The Rocks), you'll be steps from The Big Dig Archaeology Education Centre and 6 minutes by foot from Museum of Contemporary Art. .This spa hotel is 0.5 mi (0.9 km) from The Rocks Markets and 0.6 mi (1 km) from Customs House.

What's nearby

  • The Rocks Markets - 5 min walk - 0.5 km
  • Circular Quay - 9 min walk - 0.9 km
  • Sydney Opera House - 12 min walk - 1.2 km
  • Sydney Harbour Bridge - 12 min walk - 1.1 km
  • Sydney Tower Eye - 14 min walk - 1.2 km

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • Sydney Airport (SYD) - 24 min drive

Restaurants

  • ‪Mode Kitchen & Bar - ‬3 min walk
  • ‪Blu Bar on 36 - ‬1 min walk
  • ‪Dutch Smuggler - ‬3 min walk
  • ‪Harts Pub - ‬1 min walk
  • ‪Morrison’s Oyster Bar & Grill - ‬3 min walk

About this property

Shangri-La Sydney

Hotel with 2 restaurants, steps from The Big Dig Archaeology Education Centre
Shangri-La Sydney offers 565 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Digital television is provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 565 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Altitude Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, limo/town car service, and a computer station. Planning an event in Sydney? This hotel has 20451 square feet (1900 square meters) of space consisting of conference space and 20 meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Altitude Restaurant - This restaurant serves lunch and dinner. Reservations are required.
Blu Bar on 36 - Onsite cocktail bar. Open daily.
Café Mix Restaurant - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 105 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 52 to 67 for adults and AUD 25 to 25 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Altitude Restaurant
  • Blu Bar on 36
  • Café Mix Restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 20,451 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 36 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Smoke-free property
  • Traditional architecture
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 275.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 145 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 52 to 67 for adults, and AUD 25 to 25 for children
  • Covered valet parking fee: AUD 105 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 1.85 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 92 003 643 963

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney

Shangri-La Sydney Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1695 out of 2422 reviews
Rating 8 - Good. 414 out of 2422 reviews
Rating 6 - Okay. 170 out of 2422 reviews
Rating 4 - Poor. 83 out of 2422 reviews
Rating 2 - Terrible. 60 out of 2422 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tanzima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Review: The customer service was amazing! The person assisted us was so friendly I hope he sees this, thanks John for making our anniversary delightful. We were upgraded to a deluxe room as we were celebrating our marriage anniversary, which was such a lovely surprise. We also received a complimentary cake and two bottles of Coke. The view from our room was absolutely mesmerising — we enjoyed both the sunset and sunrise with a full 180-degree view of the city harbour and the Opera House. It truly made our stay unforgettable!
Stayed 1 night in Oct 2025

6/10 Okay

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Minh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 1 night in Sep 2025

8/10 Good

Stevan

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Aug 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jisoo

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

Naga Saketh, Tarneit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Good breakfast with lots of options. Thoughtful gesture by the staff in decorating the room and the cake for my wife's birthday. Overall, we had a great time, and would love to visit again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very early and our room wasn’t ready. Be prepared to hangout, or go for a walk.
Stayed 2 nights in Jul 2025

10/10 Excellent

Li Chien

Stayed 5 nights in Jul 2025

6/10 Okay

Anoop

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Iqbaljit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, would recommend the hotel to anyone. Clean and comfortable
Stayed 3 nights in Aug 2025

6/10 Okay

Jacki

Liked: Cleanliness, staff & service
Bag not delivered to room as promised then found bedside clock unable to be set to correct time and taken away by maintenance chap.
Stayed 1 night in Aug 2025

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fabulous. We had the best view of the opera house and Sydney harbour bridge. It’s perfectly located near the rocks. Everywhere was walkable.
Stayed 1 night in Jul 2025

6/10 Okay

Anoop

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor for a Shangri-La

I’ve stayed in several Shangri-La Hotels around the world. With regret this was below par. The fact that I had to explain for over 10 minutes that I did not have breakfast over two days. What was shocking that the bell boy just leaves luggage outside and no assistance to load luggage in car. Will not be staying here again.
Stayed 1 night in Aug 2025

6/10 Okay

Charlotte

Liked: Staff & service, room comfort
Disliked: Cleanliness

Nice location, some improvements needed.

Very well positioned hotel, right next to Circular Quay and The Rocks. Staff were all very friendly and attentive, which you expect from a Shangri-La. We did have a couple issues: - the bathroom wasn’t cleaned properly (could see previous occupants hairs left in the shower and talc powder on the floor), so asked for another clean which they did but still left a couple hairs etc. - We also came back to our room with the door left open / pulled to and not locked after staff went in, which understandably made us worry about the security of items left in the room whilst we were out. Luckily all okay, and the hotel gave us free breakfast as goodwill which was well received. - Finally, our shower door also didn’t close properly meaning that water went across the floor. All in all a nice hotel with a very comfortable bed and all the niceties expected from Shangri-La, but there are improvements needed as the above was just from one night there.
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Very clean and friendly
Stayed 4 nights in Jul 2025

10/10 Excellent

Craig

Stayed 1 night in Jul 2025

10/10 Excellent

Jasko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely, great food, great views
Stayed 2 nights in Aug 2025

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Fnu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2025

8/10 Good

Laura

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the large, comfortable rooms with large bathroom. Pillows weren't great, wouldve been nice to have aome options. We used the Horizon lounge, good selection of vegen food in the evening. Also had the pool to ourselves and enjoyed the spa. Reduced to 4* as not sure its value for money compared to other's in the area.
Stayed 3 nights in Jul 2025

8/10 Good

Gerard, Chippenham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost no food options for our kids who had allegeries.
Stayed 8 nights in Jul 2025

10/10 Excellent

Kenneth

Stayed 4 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort

Recommende weekend city stay in Sydney

Good location, excellent catering at all eating restaurants, friendly staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Teresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly and quick staff, rooms are becoming slightly outdated but still beautiful. Had the most amazing view of the bridge and opera house, loved the bench seat windows.
Stayed 1 night in Aug 2025