I had called about an early check in, where I was told I could come in an hour early at 2. Me and my girlfriend had been running around the city all day after getting off our flight and having driven all through the night prior. We showed up at 2 to check in and the receptionist, Rosa, very rudely denied us as well as another couple who had been told the same thing. She refused to elaborate or even apologize for the misunderstanding. About 45 minutes later we were told we could check in, after a member of the maintenance staff approached us outside of the hotel and asked if there would be any “issues”. We tried to pay for the room, but unfortunately the chip on my card is sensitive and doesn’t always work. The tap and swipe functions work just fine and I told this to Rosa. She told us that because of policy they only accepted the chip, which is ridiculous because the card reader literally said we could swipe or tap. I ended up having to send money to my girlfriend to use her card, changing the name on the reservation and nearly charging both me and her accounts and causing more stress. The staff here needs to be carefully reevaluated and Rosa most definitely needs to be terminated from her position. We heard another group of people complain about her I’m sure for similar reasons. They also stuck us in a handicap room, with fans and lights out of order, and in the 4 nights we spent there not once did housekeeping even knock.