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I liked how walkable it is.

Excellent service. Arrived from Vancouver after a nine hour flight about 30 minutes early for check in. The girl behind the counter originally asked us to wait 30 minutes but when I said we were dying to get in and get washed up and have a nap after a red eye flight she got us in immediately and no extra charge. These little acts of kindness are what separates the good from the great places to stay.

My wife and I stayed for one night and there is literally nothing that could have been done to make the stay better. After contacting a reservation agent a few days in advance about an earlier check-in time, we were able to check-in a couple of hours early since our flight was arriving in the morning. The agent informed us that this was not guaranteed but they made every effort to accommodate us and thankfully the room was ready. This made a massive difference in our trip and experience at the hotel. I would not have faulted them if the room was not ready, but the extra effort was noticed and much appreciated. The check-in process was quick and easy. The room was clean, visually attractive, modern, and comfortable. There was complimentary water and snacks provided in the room and the bed was great. After checking out, the front desk held our bags until we could retrieve them after the London Marathon. Every staff member that we spoke to was pleasant and helpful. To sum it all up, the experience and stay were 10/10 and we will definitely plan to stay here upon our next visit to London.

Stayed at this property on three separate one night occasions as we were visiting other areas of the UK, and used this hotel as a hub. I would first address the thing that most people complain about...the rooms. Yes, they are small, but they are quiet, clean, well appointed and comfortable. Ideal for two people given the great location and the reasonable cost. So no complaint from us. There is no elevator; however, bags are brought to and from your room as part of the service. Again, no complaint from us. The staff is simply wonderful!! Medhi, Budha, Hakeem, and Connan are all extremely welcoming, personable, professional, and helpful. The area has many pubs, restaurants and shops and is a 5 minute walk from Paddington station. I highly recommend this hotel and would definitely stay there on future visits.

I particularly liked the friendliness of the staff in answering questions about the area which was new to me. The hotel was excellent and, for London, reasonably priced and a delicious, substantial breakfast in addition. I would recommend staying there to anyone seeking a quiet hotel in an area with its own beauty ( try Little Venice within strolling distance) and good transport links to the West End and further afield. A real find!

Basic comfortable safe accommodation in easy walking distance from Paddiington.