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Neighbourgood Sutter Mansion

5.0 star property

Photo gallery for Neighbourgood Sutter Mansion

Experience the grand entrance of this historic building, featuring ornate iron railings and a beautifully detailed entrance.
Stunning staircase with ornate balusters and handrail, set against a backdrop of panelled walls and a beautiful stained glass window.
Experience the charm of a historic building with ornate detailing and large windows, set amidst a beautifully maintained exterior.
Experience the grandeur of our lobby, featuring a stunning chandelier, plush seating, and an ornate staircase.
Enjoy fine dining in this elegantly designed space with high ceilings, large windows, and ornate columns.

Popular amenities

  • Air conditioning
  • Housekeeping
  • Pet-friendly
  • Parking available
  • Gym
  • Business services

Explore the area

Map
1409 Sutter St, San Francisco, CA, 94109
  • Lombard Street
    ‪3 min drive‬
  • Oracle Park
    ‪4 min drive‬
  • Pier 39
    ‪5 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪20 min drive‬

Room options

View all photos for Bay Suite

Bay Suite

Bay Suite

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Le Vice-Roi

Le Vice-Roi

Le Vice-Roi

  • 97 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Gold Den

Gold Den

Gold Den

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Jardin Room

Jardin Room

Jardin Room

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Noir Room

Noir Room

Noir Room

9.4 out of 10
Exceptional
(3 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Champagne Room

Champagne Room

Champagne Room

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Le Soliel

Le Soliel

Le Soliel

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Juliet Room

Juliet Room

Juliet Room

  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Merveilleux Lavande

Merveilleux Lavande

Merveilleux Lavande

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Le Vie En Rose

Le Vie En Rose

Le Vie En Rose

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite

Corner Suite

Corner Suite

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Joie de Vivre

Joie de Vivre

Joie de Vivre

9.4 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

San Francisco

A stay at Neighbourgood Sutter Mansion places you in the heart of San Francisco, within a 5-minute drive of Lombard Street and Palace of Fine Arts. .This luxury hotel is 2.4 mi (3.9 km) from Oracle Park and 2.6 mi (4.1 km) from Alcatraz Island.

What's nearby

  • Lombard Street - 3 min drive - 1.8 km
  • Oracle Park - 4 min drive - 3.9 km
  • Pier 39 - 5 min drive - 2.9 km
  • Golden Gate Park - 6 min drive - 3.7 km
  • Alcatraz Island - 25 min drive - 6.1 km

Getting around

  • San Francisco Station - 5 min drive
  • California St & Van Ness Ave Stop - 6 min walk
  • San Francisco Intl. Airport (SFO) - 20 min drive

Restaurants

  • ‪Tommy's Joynt - ‬5 min walk
  • ‪Taniku - ‬5 min walk
  • ‪Limoncello - ‬1 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Kuma Sushi + Sake - ‬5 min walk

About this property

Neighbourgood Sutter Mansion

Luxury hotel in San Francisco with a 24-hour fitness center
Neighbourgood Sutter Mansion offers 12 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. 47-inch flat-screen televisions come with cable channels.

Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 12 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Cable television is provided for your entertainment. Bathrooms have designer toiletries and hair dryers.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional amenities at this Victorian hotel include concierge services, a fireplace in the lobby, and a banquet hall.
Featured amenities include a business center, express check-out, and luggage storage. Event facilities at this hotel consist of a conference center and 3 meeting rooms. Self parking (subject to charges) is available onsite.

Languages

English, Hindi, Spanish

Property amenities

Parking and transport

  • Secured parking on site (USD 54 per day; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Soundproofed rooms

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 1881
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from August 21 2023 to August 20 2025 (dates subject to change):
  • Swimming pool

Access methods

Host will greet you

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 85 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per stay
  • A damage deposit of USD 300.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Secured self parking fee: USD 54 per day (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Leader House Hotel
Leader House Hotel San Francisco
Leader House San Francisco
Payne Mansion Hotel San Francisco
Mansion Sutter Hotel San Francisco
Payne Mansion San Francisco
Payne Mansion
Mansion Sutter Hotel
Mansion Sutter San Francisco
Mansion Sutter
Mansion on Sutter Hotel
Mansion on Sutter San Francisco
Mansion on Sutter Hotel San Francisco

Neighbourgood Sutter Mansion Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 176 out of 212 reviews
Rating 8 - Good. 17 out of 212 reviews
Rating 6 - Okay. 10 out of 212 reviews
Rating 4 - Poor. 3 out of 212 reviews
Rating 2 - Terrible. 6 out of 212 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very beautiful.
Stayed 1 night in Apr 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and Charming

Beautiful building and great rooms. Staff was excellent and very courteous. Very nic charm.
Stayed 1 night in Apr 2025

6/10 Okay

Jolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed at mansion on Sutter about five years ago and it was such an amazing experience that when my husband and I decided to visit San Francisco I booked us to stay there as well. If few things have changed, but the customer service and the beauty of the rooms and the location makes this one of the most Wonderful places to stay in all of San Francisco. The property is so beautiful and the renovations were done so well. The customer service, especially by Amanda and Komal were above and beyond. We will be coming back to San Francisco this year just so we can stay again at this lovely property. The rooms are clean. The beds are comfortable and every room is unique. I highly recommend this property.
Stayed 4 nights in Apr 2025

10/10 Excellent

Melissa

Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Ethan

Stayed 6 nights in Mar 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
This facility claims to be a 5-star hotel, but I'm not sure what the basis is for that claim. It's a strange kind of BandB without a restaurant. The include breakfast is awful - literally stuff from Costco. They have a couple very helpful staff members around but the whole place seems kind of deserted. Location is not far from everything, but not close to anything. Isn't as well staged as the photos suggest. Furniture was nice but getting a bit worn, nice toiletries and towels, no turndown service. You only get housekeeping if you ask for it. We had an issue with our room, and an offer was made to move us. Finally, not sure why but we paid Expedia $200 more than the hotel's receipt shows we paid - guess Expedia is marking this up, not down.
Stayed 3 nights in Mar 2025

10/10 Excellent

Vanesssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Windy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the visit
Stayed 1 night in Feb 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Mansion, extremely comfortable with great staff. Easy access to nearby bars & restaurants.
Stayed 1 night in Mar 2025

10/10 Excellent

EDWARD

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the free slippers and staff responsiveness was fantastic!!!
Stayed 1 night in Feb 2025

10/10 Excellent

Greg

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Kash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Harinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Tynesha

Stayed 2 nights in Dec 2024

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Heather

Liked: Staff & service
I have stayed at this charming and historic property before, which is why I returned. Sadly, I probably will not come back. The staff is always helpful and friendly, but our room was musty and smelled like bleach. The walls looked like they had not been wiped down properly. They need to air the room somehow and at least wipe down all of the moisture from the walls. The last time I stayed here it was clean and fresh. Maybe it was that particular room, but the nightly rate was not cheap and we could have had a different experience for much less.

10/10 Excellent

Ashwini

Stayed 3 nights in Oct 2024

10/10 Excellent

Aviv

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, quiet stay in the heart of the city
Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quirky but excellent

Surprisingly wonderful stay! Beautiful building, lovely quirky room, excellent service, in perfect location. So glad I went for it.
Stayed 1 night in Oct 2024

8/10 Good

Carley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024