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Neighbourgood Sutter Mansion

5.0 star property

Photo gallery for Neighbourgood Sutter Mansion

Front of property
Front of property – evening/night
Lobby
Staircase
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Housekeeping
  • Parking available
  • Pet-friendly
  • Gym
  • Business services

Explore the area

View map
1409 Sutter St, San Francisco, CA, 94109
  • Place, Van Ness Avenue
    ‪2 min walk‬
  • Place, The Regency Ballroom
    ‪3 min walk‬
  • Place, Lombard Street
    ‪3 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite with Spa Bath

Suite with Spa Bath

Suite with Spa Bath

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with City View

Suite with City View

Suite with City View

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for King Suite

King Suite

King Suite

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Queen Room

Superior Queen Room

Superior Queen Room

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite Plus

King Suite Plus

King Suite Plus

9.4 out of 10
Exceptional
(3 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.4 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room 2

Deluxe King Room 2

Deluxe King Room 2

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium King Room

Premium King Room

Premium King Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite

Royal Suite

Royal Suite

  • 97 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

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Exterior
The Ritz-Carlton, San Francisco
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  • Free WiFi
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4.7 out of 5, Exceptional, 1,005 reviews
The price is NZ$738
includes taxes & fees
3 Jan - 4 Jan 2026
The Ritz-Carlton, San Francisco

About the area

San Francisco

A stay at Neighbourgood Sutter Mansion places you in the heart of San Francisco, within a 5-minute drive of Lombard Street and Palace of Fine Arts. .This luxury hotel is 2.4 mi (3.9 km) from Oracle Park and 2.6 mi (4.1 km) from Alcatraz Island.

What's nearby

  • Van Ness Avenue - 2 min walk - 0.2 km
  • CPMC Van Ness Campus - 3 min walk - 0.3 km
  • The Regency Ballroom - 3 min walk - 0.3 km
  • Great American Music Hall - 6 min walk - 0.6 km
  • Lombard Street - 3 min drive - 1.8 km

Getting around

  • San Francisco Station - 5 min drive
  • California St & Van Ness Ave Stop - 6 min walk
  • San Francisco Intl. Airport (SFO) - 20 min drive

Restaurants

  • ‪Haraz Coffee House - ‬2 min walk
  • ‪Tommy's Joynt - ‬5 min walk
  • ‪Taisho - ‬4 min walk
  • ‪Octavia - ‬5 min walk
  • ‪Route 101 Bar & Beverage - ‬3 min walk

About this property

Neighbourgood Sutter Mansion

Luxury hotel in San Francisco with a 24-hour fitness center
Neighbourgood Sutter Mansion offers 12 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. 47-inch flat-screen televisions come with cable channels.

Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 12 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Cable television is provided for your entertainment. Bathrooms have designer toiletries and hair dryers.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional amenities at this Victorian hotel include concierge services and a banquet hall.
Featured amenities include a business center, express check-out, and luggage storage. Event facilities at this hotel consist of a conference center and 3 meeting rooms. Self parking (subject to charges) is available onsite.

Property amenities

Parking and transport

  • Secured parking on site (USD 65 per day; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (122 centimetre wide door)
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • Banquet hall
  • Built in 1881
  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 85 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per stay
  • A damage deposit of USD 300.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Secured self parking fee: USD 65 per day (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Leader House Hotel
Leader House Hotel San Francisco
Leader House San Francisco
Payne Mansion Hotel San Francisco
Mansion Sutter Hotel San Francisco
Payne Mansion San Francisco
Payne Mansion
Mansion Sutter Hotel
Mansion Sutter San Francisco
Mansion Sutter
Mansion on Sutter Hotel
Mansion on Sutter San Francisco
Mansion on Sutter Hotel San Francisco

Reviews

Neighbourgood Sutter Mansion Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 189 out of 228 reviews
Rating 8 - Good. 19 out of 228 reviews
Rating 6 - Okay. 11 out of 228 reviews
Rating 4 - Poor. 3 out of 228 reviews
Rating 2 - Terrible. 6 out of 228 reviews

Reviews

10/10 Excellent

Desiree

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

yiftach

Stayed 1 night in Sep 2025

10/10 Excellent

Hillery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Neighbourgood Sutter Mansion. The room was very comfortable, surprisingly quiet, the bed was was heavenly and the bathroom was ‘spa’ like. We did not have the breakfast but the staff offered us espresso drinks and pastries. The entire team was outstanding, very welcoming but not over bearing. If I have anything to wish for more is an elevator for transportation of luggage’s.
Stayed 3 nights in Aug 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Place in Lower Pacific Heights

The great staff will attend to your every need. Lovely renovated property. Nice full breakfast menu. Comfortable rooms. Quiet. We will stay here whenever we are in San Francisco.
Stayed 10 nights in Aug 2025

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful common space and very friendly staff. Rooms have seen better days. Carpets and furniture are worn. Most furnishings are cheap; not inline with the overall "mansion" atmosphere. No hot water (staff checked and the same situation in other rooms when I was trying to take a bath/shower). The gym is not much of a gym.
Stayed 1 night in Aug 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
The masion is beautiful. The staff is wonderful. Some maintenance on our room is needed. The towel hook on bathroom door is broken. Just little things but it would be nice to have a place to hang a towel.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome staff, old-fashioned building, spacious
Stayed 1 night in Aug 2025

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful property and staff. The room was beautiful and the staff was very accommodating. I can only say positive things about this hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lilian

Stayed 1 night in Jul 2025

10/10 Excellent

Virginia

Stayed 2 nights in Jun 2025

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful! The service was impeccable in every way.
Stayed 3 nights in Jun 2025

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Probably the nicest place I have stayed.
Stayed 2 nights in Jun 2025

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and comfort!
Stayed 1 night in Jun 2025

10/10 Excellent

Shelley

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! The hotel is gorgeous and the staff so welcoming.
Stayed 2 nights in May 2025

10/10 Excellent

Alexander

Stayed 3 nights in May 2025

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very beautiful.
Stayed 1 night in Apr 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and Charming

Beautiful building and great rooms. Staff was excellent and very courteous. Very nic charm.
Stayed 1 night in Apr 2025

6/10 Okay

Jolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed at mansion on Sutter about five years ago and it was such an amazing experience that when my husband and I decided to visit San Francisco I booked us to stay there as well. If few things have changed, but the customer service and the beauty of the rooms and the location makes this one of the most Wonderful places to stay in all of San Francisco. The property is so beautiful and the renovations were done so well. The customer service, especially by Amanda and Komal were above and beyond. We will be coming back to San Francisco this year just so we can stay again at this lovely property. The rooms are clean. The beds are comfortable and every room is unique. I highly recommend this property.
Stayed 4 nights in Apr 2025

10/10 Excellent

Melissa

Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Ethan

Stayed 6 nights in Mar 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
This facility claims to be a 5-star hotel, but I'm not sure what the basis is for that claim. It's a strange kind of BandB without a restaurant. The include breakfast is awful - literally stuff from Costco. They have a couple very helpful staff members around but the whole place seems kind of deserted. Location is not far from everything, but not close to anything. Isn't as well staged as the photos suggest. Furniture was nice but getting a bit worn, nice toiletries and towels, no turndown service. You only get housekeeping if you ask for it. We had an issue with our room, and an offer was made to move us. Finally, not sure why but we paid Expedia $200 more than the hotel's receipt shows we paid - guess Expedia is marking this up, not down.
Stayed 3 nights in Mar 2025