SureStay by Best Western San Francisco Marina District

2.5 star property

Photo gallery for SureStay by Best Western San Francisco Marina District

In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
Free daily continental breakfast
Reception
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View map
1940 Lombard St, San Francisco, CA, 94123
  • Place, Fort Mason
    ‪10 min walk‬
  • Place, Lombard Street
    ‪16 min walk‬
  • Place, Palace of Fine Arts
    ‪2 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪21 min drive‬

Room options

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(19 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 King Bed

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About the area

San Francisco

In the heart of San Francisco, SureStay by Best Western San Francisco Marina District is within a 5-minute drive of Presidio of San Francisco and Fort Mason. .This hotel is 0.9 mi (1.4 km) from Lombard Street and 0.9 mi (1.5 km) from Wave Organ.

What's nearby

  • Union Street - 3 min walk - 0.3 km
  • Fort Mason - 10 min walk - 0.9 km
  • Presidio of San Francisco - 16 min walk - 1.4 km
  • Lombard Street - 16 min walk - 1.4 km
  • Palace of Fine Arts - 2 min drive - 1.5 km

Getting around

  • San Francisco Station - 7 min drive
  • Hyde St & Lombard St Stop - 15 min walk
  • San Francisco Intl. Airport (SFO) - 38 min drive

Restaurants

  • ‪Komeya No Bento - ‬3 min walk
  • ‪Westwood - ‬2 min walk
  • ‪Ly's Vietnamese Cuisine - ‬3 min walk
  • ‪Silver Cloud Restaurant & Karaoke Bar - ‬1 min walk
  • ‪Jaxson - ‬4 min walk

About this property

SureStay by Best Western San Francisco Marina District

Hotel with free breakfast, near Fort Mason
SureStay by Best Western San Francisco Marina District offers 37 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Televisions come with premium satellite channels and Netflix. Bathrooms include shower/tub combinations and hair dryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Make yourself at home in one of the 37 air-conditioned rooms featuring microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
Take advantage of the hotel's room service (during limited hours). A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Limited parking is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 1960
  • Eco-friendly cleaning products used
  • Renovated entire property - January 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with premium cable/satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200.00 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Howard Johnson Hotel San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson by Wyndham San Francisco Marina District
SureStay by Best Western San Francisco Marina District Hotel
Hotel Howard Johnson by Wyndham San Francisco Marina District
Howard Johnson Wyndham Hotel
Howard Johnson Wyndham

SureStay by Best Western San Francisco Marina District Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 186 out of 521 reviews
Rating 8 - Good. 163 out of 521 reviews
Rating 6 - Okay. 93 out of 521 reviews
Rating 4 - Poor. 54 out of 521 reviews
Rating 2 - Terrible. 25 out of 521 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Corinne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Would not recommend this hotel

The good… Location Free parking. And it’s covered! The staff, both at the front desk and the cleaning crew. The room was updated. The bad… NO ELEVATOR!!! MUST WALK UP STAIRS even to the 1st floor! The person at the front desk did offer to help though. Parking is very limited. We did get a spot and didn’t move the car much, and walked mostly. The building is old. The breakfast area is very small and not a lot of selection. Compared to other hotels, it’s not very good. Rooms are in an open courtyard and you hear everything. Outside the rooms is concrete not carpet so you hear the cleaning carts, people talking and rolling their luggage by, etc. Can also hear the road noise and we were located 1/2 way down the courtyard. Our first night, people were talking loudly for over 30 minutes at 2 am. We called the front desk and they did respond. Took another 15 minutes to resolve. Darth Refrigerator was a frequent visitor in our room. It constantly made a weird noise. You can’t unplug it either. It’s relentless. Cell phone service 1 bar (not the hotel’s fault) and WIFI was extrememly slow. Wad of long black hair in shower drain. Yuck! Hair dryer in our room didn’t work (of course found this out after showering) asked front desk for one and they said it’s locked up in house cleaning closet. Had to wait 1 hour for one. Toilet wasn’t bolted down and slid to side 1/2 in. The safe was a good size, but was not bolted down to anything! You can easily walk off with it. We would not recommend.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jillian

Stayed 3 nights in Sep 2025

8/10 Good

Kody

Liked: Cleanliness, staff & service, property conditions & facilities
This was a fine hotel to stay at. They have a decent breakfast, limited selection but the choices they had were good. Room was a basic room and that’s all we need so it was good for us. Has a corner store close and lots of food options as well. Staff is friendly.
Stayed 3 nights in Sep 2025

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jayesh

Stayed 1 night in Aug 2025

4/10 Poor

Fadya

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Muhammad Akmal Bin Mohd, Wichita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 3 nights in Aug 2025

10/10 Excellent

Emma

Liked: Property conditions & facilities, room comfort
It is a great place clean and safe
Stayed 1 night in Sep 2025

10/10 Excellent

Gina, San Jose

Stayed 1 night in Sep 2025

6/10 Okay

Fidel

Stayed 1 night in Sep 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We liked the location of the hotel. However, the rest of our experience fell short of expectations. The advertised breakfast was a major disappointment. We arrived around 7:15 a.m., but the only option available was cereal—and there was no more milk. After speaking with the staff, it became clear that breakfast items were not being restocked, which forced us to find a nearby restaurant and adjust our travel plans. The room also left much to be desired. It had a persistent unpleasant odor, especially noticeable when the air conditioning was turned on. On top of that, the AC unit was very loud, making it difficult to relax or get a good night’s sleep. While the location and staff were positives, the poor room conditions and lack of breakfast service significantly impacted our overall experience.
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Stayed 1 night in Aug 2025

4/10 Poor

Joyita

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Aug 2025

6/10 Okay

Mario

Stayed 4 nights in Aug 2025

10/10 Excellent

Misael

Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Be warned before booking that this hotel doesn’t have an elevator. I didn’t notice that detail while booking which was my mistake but good for others to know before showing up with young children and four suitcases to lug up two flights of stairs. The parking situation was less than stellar. Only a few spots available on a first come, first served basis. The two bay doors were open all night even though there were signs posted throughout the garage notifying guests of the high crime rate in the area. The room was clean but had a strong dank, musty smell that got worse when the air conditioner would kick in. The bathroom tub was dated and stained and the pillowcases were either stained or had not been cleaned after the previous guest. In between the two double beds was a nightstand with a lamp and two electrical outlets. I use a CPAP machine to sleep and it wouldn’t work on either outlet. I called the front desk to inquire and he said that if the lamp worked then the outlets should be working. My husband pulled the panel out to check the wiring and it was a rat’s nest of wires. Wall mount face plate appears to be just a power bar screwed into the wall plugged into another power bar which is plugged into another hidden outlet. He wiggled the wires until the power bar worked but then I was worried all night about an electrical short. Walls were paper thin. You could hear everything. This hotel might be okay in a pinch but definitely not worth $100+ for a night.
Stayed 1 night in Aug 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
Staff was very nice
Stayed 1 night in Aug 2025

6/10 Okay

LaSheri

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bus service is near. About a 20 minute walk to see Alcatraz Island. Shops and restaurants are close by.
Stayed 3 nights in Aug 2025

10/10 Excellent

Harman Preet

Stayed 3 nights in Aug 2025

6/10 Okay

Rosalind

No parking
Stayed 1 night in Jul 2025

8/10 Good

Garrett

Stayed 1 night in Aug 2025

8/10 Good

Sagar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is very limited. Nice area around though.
Stayed 1 night in Jul 2025

8/10 Good

andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Lauren

Travelled with group
Stayed 3 nights in Aug 2025

8/10 Good

Jaqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay at Surestay staff was welcoming. Small but cozy hotel. Have some available parking inside first some first serve which is nice! Has visiting places close by!
Stayed 1 night in Aug 2025